Associate Project Manager

• Apr 2023 - Present

Project Administrator

• Oct 2021 - Apr 2023

Learning & Development Facilitador

• Aug 2020 - May 2021

Worked closely with leadership to cultivate a remote work environment that nurtures professional and personal growth and to provide meaningful opportunities for our remote team members to be heard, supported, and celebrated. Worked closely with leadership to cultivate a remote work environment that nurtures professional and personal growth and to provide meaningful opportunities for our remote team members to be heard, supported, and celebrated.

Life & Wellness Coach

• Jul 2019 - Mar 2020

• 150+ hours of one-on-one experience coaching clients and supporting them to make long-term plans, define goals, and implement strategies to stay on track and overcome adversity. • Built strong relationships, partnerships and collaborations with costumers and colleges from more than 5 different countries via social media channels. • Scheduled customer coaching sessions on a weekly basis and innovated simple and effective systems for coordination across different time zones. • Managed 50+ applications for coaching programs and respectfully coordinated follow-up calls, meetings, and emails. • Facilitated trainings, workshops, and presentations for groups of 4 to 25 people. • Designed educational information and life skills training to be distributed in different social media platforms. Show less

Customer Experience Team

• Aug 2018 - Mar 2019

• Supported planning and coordination with vendors and volunteers for a yearly event with 100+ attendees. • Managed, monitored, and evaluated the performance of multiple projects while working to reach the company’s long-term goals and vision. • Simplified a coordination process that took 8-9 emails on average, to a web-based form that quickly allowed the team to obtain all the information that was need for the coordination of the event. • Developed effective, & flexible strategies for increasing engagement and customer interactions. • Assisted with developing and designing web-based classes and training exercises for students. Show less

Health And Wellness Coach

• Aug 2018 - Dec 2018

• Provided administrative and scheduling support for customers while exhibiting excellent communication skills. • Implemented motivational interviewing techniques and engagement strategies to support clients’ goals and motivating them to achieve desired lifestyle changes. • Maintained a strong work ethic, abled to effectively manage multiple priorities and adapt to challenges within a fast-paced business environment. • Communicated effectively via phone and in-person consultations with clients and prospective clients, as well as through written communication when needed. • Maintained a database of clients while adhering to confidentiality protocols. Show less

Customer Service Specialist

• Apr 2017 - Nov 2017

· Assisted an average of 250 customers in any given week, and consistently met performance standards for courtesy, accuracy and volume. · Utilized active listening skills and the ability to ask probing questions in a tactful manner, understand concerns, and overcome objections while assisting customers. · Succeeded at working independently and as a part of a team in a high-volume job environment · Assisted an average of 250 customers in any given week, and consistently met performance standards for courtesy, accuracy and volume. · Utilized active listening skills and the ability to ask probing questions in a tactful manner, understand concerns, and overcome objections while assisting customers. · Succeeded at working independently and as a part of a team in a high-volume job environment