Dan Swanson
Natural Gas Scheduling Analyst at Tenaska Marketing Ventures- Claim this Profile
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Bio
Kristen Nelson
Dan is an organized and detailed Customer Service Manager and Billing Subject Matter Expert that has overseen in excess of 150 AT&T dedicated customers with a revenue of over 1 million dollars in AT&T business growth. Dan communicates directly with AT&T customer contacts and AT&T Account Executives on a daily basis establishing constructive relationships building confidence and belief in AT&T product and procedures. Dan's undertaking of circuit ordering, maintenance and billing concerns has produced hundreds of satisfactory outcomes resulting in AT&T clientele growth, trust and commitment to future business. He has been a consistent asset to his peers, his Management team and AT&T Account Executives Nationwide.
Adam Cieloha
Dan's ability to look at a large pool of data and identify marketing trends was an extreme benefit to our marketing department. He's meticulous in his research, which helped us meet not only meet our company goals, but also reduced overhead costs for our client. I recommend Dan as a strong asset to any organization.
Kristen Nelson
Dan is an organized and detailed Customer Service Manager and Billing Subject Matter Expert that has overseen in excess of 150 AT&T dedicated customers with a revenue of over 1 million dollars in AT&T business growth. Dan communicates directly with AT&T customer contacts and AT&T Account Executives on a daily basis establishing constructive relationships building confidence and belief in AT&T product and procedures. Dan's undertaking of circuit ordering, maintenance and billing concerns has produced hundreds of satisfactory outcomes resulting in AT&T clientele growth, trust and commitment to future business. He has been a consistent asset to his peers, his Management team and AT&T Account Executives Nationwide.
Adam Cieloha
Dan's ability to look at a large pool of data and identify marketing trends was an extreme benefit to our marketing department. He's meticulous in his research, which helped us meet not only meet our company goals, but also reduced overhead costs for our client. I recommend Dan as a strong asset to any organization.
Kristen Nelson
Dan is an organized and detailed Customer Service Manager and Billing Subject Matter Expert that has overseen in excess of 150 AT&T dedicated customers with a revenue of over 1 million dollars in AT&T business growth. Dan communicates directly with AT&T customer contacts and AT&T Account Executives on a daily basis establishing constructive relationships building confidence and belief in AT&T product and procedures. Dan's undertaking of circuit ordering, maintenance and billing concerns has produced hundreds of satisfactory outcomes resulting in AT&T clientele growth, trust and commitment to future business. He has been a consistent asset to his peers, his Management team and AT&T Account Executives Nationwide.
Adam Cieloha
Dan's ability to look at a large pool of data and identify marketing trends was an extreme benefit to our marketing department. He's meticulous in his research, which helped us meet not only meet our company goals, but also reduced overhead costs for our client. I recommend Dan as a strong asset to any organization.
Kristen Nelson
Dan is an organized and detailed Customer Service Manager and Billing Subject Matter Expert that has overseen in excess of 150 AT&T dedicated customers with a revenue of over 1 million dollars in AT&T business growth. Dan communicates directly with AT&T customer contacts and AT&T Account Executives on a daily basis establishing constructive relationships building confidence and belief in AT&T product and procedures. Dan's undertaking of circuit ordering, maintenance and billing concerns has produced hundreds of satisfactory outcomes resulting in AT&T clientele growth, trust and commitment to future business. He has been a consistent asset to his peers, his Management team and AT&T Account Executives Nationwide.
Adam Cieloha
Dan's ability to look at a large pool of data and identify marketing trends was an extreme benefit to our marketing department. He's meticulous in his research, which helped us meet not only meet our company goals, but also reduced overhead costs for our client. I recommend Dan as a strong asset to any organization.
Experience
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Tenaska Marketing Ventures
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United States
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Oil and Gas
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100 - 200 Employee
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Natural Gas Scheduling Analyst
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Jul 2015 - Present
Nominations, Natural Gas Scheduling Nominations, Natural Gas Scheduling
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Northern Natural Gas
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United States
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Oil and Gas
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700 & Above Employee
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Gas Scheduler/Customer Service Rep
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Sep 2010 - Jun 2015
Schedule gas, Reconcile billing Schedule gas, Reconcile billing
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AT&T Customer Service Manager
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Nov 2007 - Sep 2010
•Responsible for ensuring successful B2B relationships with over 100 of AT&T’s business clients •Resolved maintenance and billing issues and assisted with A/R •Escalated outstanding issues to get timely resolution for the customer •Responsible for ensuring successful B2B relationships with over 100 of AT&T’s business clients •Resolved maintenance and billing issues and assisted with A/R •Escalated outstanding issues to get timely resolution for the customer
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Marketing Manager/Quality Assurance Manager
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Mar 2004 - Oct 2007
•Researched companies to create a list of prospective clients •Contacted and effectively set up appointments with potential clients •Provided input for company website and assisted with feedback for improvement of internal database •Oversaw special project requests from AOL regarding legal issues •Performed monthly/quarterly quality audits regarding compliance of AOL telemarketing vendors •Trained staff on AOL product knowledge and internal processes •Managed, coached, and monitored staff on their daily tasks •Wrote job aids/manuals on internal processes Show less
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Education
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University of Nebraska at Omaha
B.S. in Business Administration, Economics -
University of Nebraska at Omaha
Master of Business Administration (M.B.A.)
Community
