Experience

ZOE

• United Kingdom
• Technology, Information and Internet
• 200 - 300 Employee

• Operations Associate - Vendor Management

  • Feb 2023 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Logistics Coordinator

  • Aug 2021 - Feb 2023

  Work across the SEU region in a cross-functional environment with the Supply Chain, Fulfillment Centers, Consolidation/Distribution Centers and the Retail organizations to determine future demand for transportation resources, expressing the aforementioned into accurate capacity plans, by balancing and executing the distribution, consolidation and storage within the network. Build and maintain SOPs, datasheets, dashboards and reports up to date and share accurate statistics and analysis with the involved associates, as well as constantly facilitate the flow of information between different stakeholders (Carriers/Hubs/Warehouses) to ensure the standards are met from both ends and resolve any potential issues that may impact customer experience and business continuity. The most critical task is timely resolution to the issue in hand by researching and querying internal tools and taking real-time autonomous decisions. Show less



adm Group

• United Kingdom
• Advertising Services
• 300 - 400 Employee

• Logistics Executive

  • Feb 2021 - Jul 2021

  Proactively monitoring and follow-up of the shipping plan through regular intercommunication with forwarders and carriers to coordinate international deliveries through the warehouse hubs ensuring the shipment, transit, and delivery is made flawless, on time, and in full. All this process is done guaranteeing that client’s warehouse demands are met. Checking customs regulations and be responsible for accurately preparing and completing all the associated paperwork to comply with client’s / markets’ foreign trade requirements as well as any other document needed for the delivery such as delivery notes, packing lists, and commercial invoices. Show less



Fresco International

• Spain
• Health, Wellness & Fitness
• 1 - 100 Employee

• Administrator

  • Feb 2020 - Feb 2021

  International B2B customer service, order and invoice processing and incident management. Market studies and sales reporting. Cross team collaboration to guarantee customer satisfaction. ISO and CE certificates (quality team) Coordination with the manufacturing team for the preparation of orders, creation of delivery notes and packing lists, organizing the distribution of merchandise by negotiating with forwarders to ensure that the correct products are delivered to the right place on time and at a good cost. Follow-up on special offers and unique products with the commercial team Show less



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Agent

  • Jan 2018 - Nov 2019

  Assist customers through different channels such as chats, emails and calls both in Spanish and English, creating or amending their reservation, answering any inquiries they might have, handling issues, and guiding them through any post rental matter Assist customers through different channels such as chats, emails and calls both in Spanish and English, creating or amending their reservation, answering any inquiries they might have, handling issues, and guiding them through any post rental matter



Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• Head Of Back Office

  • Jun 2016 - Sep 2017

  Employee scheduling management, making inventory reports and restocking planning to introduce new products into the company’s system. It was my priority to check the everyday data on sales and services and check the incomes and expenses to plan accordingly. Employee scheduling management, making inventory reports and restocking planning to introduce new products into the company’s system. It was my priority to check the everyday data on sales and services and check the incomes and expenses to plan accordingly.