Founder and CEO at Bag Pillow

• Jan 2020 - Present

Matching bag pillows to keep designer bags in shape. Matching bag pillows to keep designer bags in shape.

Founder and CEO at RoomsCo

• Sep 2013 - Present

RoomsCo provides a hotel booking platform for companies to allow them save money, save time and take control of their hotel contracting and booking.RoomsCo was founded in Porto, Portugal in 2013 to target the Portuguese, Spanish, Latin American and African markets.RoomsCo combines a company's own hotel contracts with 300,000 hotels globally to allow you book the hotels you want at the best possible rates.RoomsCo's 5 step booking process, searching your contracted rates plus over 10 large hotel wholesalers simplifies your hotel booking. Detailed reports show what you are spending and where, including the saving made on every booking.Best of all, RoomsCo is free for companies to use. No service charges. No fees.

Sales Strategy Adviser at Optimal Outputs

• Mar 2017 - Present

Optimal Outputs is a privately held software company focused on solving difficult business problems in the areas of planning, pricing, revenue management and resource allocation using advanced technologies and innovative approaches.Optimal Outputs uses machine learning, simulation and custom algorithms to improve forecasting, resource planning and revenue optimization.Optimal Outputs was started by experienced Operations Research and Technology professionals with a strong track record of delivering significantly improved business outcomes through innovation and technology.

Coach in Direct Sales Strategy at Travel Strategy

• Sep 2015 - Present

Sales Performance Improvement ConsultingStrategic Account Management Consulting and AdvisorySales Knowledge Fluency Development Sales Performance Improvement ConsultingStrategic Account Management Consulting and AdvisorySales Knowledge Fluency Development

President at Associaçao Unidas para Sempre

• Jul 2018 - Jan 2020

KLA Partner (Portugal)

• Sep 2015 - Sep 2016

Sales Partner in Portugal for Grupo KLA International.Founded in 1998 by Edilson Lopes Group K.L.A. it is one of the largest companies in Latin America in Business Education.More than 200,000 people have participated in events , Courses, Training and Lectures KLAThere were more than 200 events held throughout Brazil , Argentina , Uruguay , Portugal and Mexico.The K.L.A. Group It operates in the areas : Congresses, DVDs, Digital Journal , KLA TV , Consulting and Business Advisory .

COO

• May 2012 - Aug 2013

As COO oversees all Operations functions at all offices; responsible for managing all hands-on operational aspects of the company; collaborates with the CEO to develop corporate and operational strategies, and is charged with facilitating these efforts across Operations. Through a respectful, constructive and energetic style, guided by the objectives of HOTELSTAY, provides the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency; Oversees all customer facing positions (customer care, and professional services) as well as quality assurance, people and product management at HOTELSTAY. Central to this role is building positive and lasting relationships between the company and its customers.

Operations Manager

• Aug 2011 - May 2012

Developed the new brand strategy and loyalty program for HotelStay Group called hotelstay classic and hotelstay traveller (www.hotelstay.com);Deal with different partners and suppliers on sub-projects online and offline communication strategy, image and design, systems integration and CRM strategy, database management, loyalty development for redemption, partnerships, card personalisation, welcome package;Implement the end-to-end strategy definition, operation and launch of the brand in different markets (South Africa, Angola, Mozambique, Brasil and Portugal);

Operations Manager, South Africa

• Feb 2011 - May 2012

Managed more than 120 people throughout 10 offices in major cities in Southern Africa.- Responsible for all HEI operations including sales, CRM campaigns, fufillment and contact centre for a pre-paid loyalty membership program for major hotels players in the world (Hilton, Hyatt, Radisson Blue, The Yeatman, Pestana Group, Marriot, Intercontinental, Taj, Legacy, among others);- Set Sales Offices (telemarketing and Contact Centers) for new sales and renewals as well as set up different targets;- Train and Coach staff and Sales Team to improve post-sales relations and increase revenue.

Operations Manager, Portugal

• Jan 2010 - Feb 2011

- Promotion of first-class ethics and clear communications which underpin business-related proposals, facilitating competitive advantage through top quality service. Skill in optimizing team dynamics, uniting diverse agendas to a common goal, and encouraging management and operational personnel to deliver best results;- Management of stakeholders in the largest Portuguese hotel chain;- Facilitating change in CRM strategies towards improved results, efficiency and profitability of the database directory network. This leads to the creation of a specialized Outbound Sales Team and Customer Services team; to productivity; service excellence and customer loyalty with a focus on customer contacts; and to writing, scripting and internal training of a team of 65 sales representatives in the Portuguese Call Centre;- Recruitment, selection and development of supervisors, as well as quality assurance for workforce and human resources associates. Monitoring, coaching and evaluation of employee performance in all branches of the company in Portugal;- Ensurance of complete customer satisfaction through the delegation of critical matters to appropriate personnel for follow-up;- Management of business operations through recruitment, selection and supervision of six direct and eighty indirect reports, including admissions agents, administrative support staff and sales teams.

Regional Manager

• Nov 2005 - Dec 2009

- Achievement of 20 000 memberships in Oporto, Braga, Évora and Vigo (Spain) markets;- Successfull delivery of customer services in the sales territory;- Evaluation and coaching of Sales Managers to develop the sales market and increase customer satisfaction;- Development and implementation of sales plans for targeted penetration market;- Coordination and leadership management of personnel motivation programmes and promotional efforts;- Training programs for educating of sales professionals regarding products, programme and hotel partnerships;- Establishment and maintenance of strong client relationships;- Recipient of “HMC Spirit Award/Excellence Award 2009”.

Senior Sales Executive

• Nov 2005 - Jan 2006

- Recognition as first in HMC to have achieved 55 memberships in one day;- Ranked as # 1 Sales Rep out of 50 Sales Reps in local region;- Promotion as recognition for having coordinated sales for two additional loyalty programmes in Oporto.

Regional Sales Director

• Jan 2003 - Dec 2005

Promotion of company hospitality products in the Algarve region. Promotion of company hospitality products in the Algarve region.

Business Website Manager

• Jan 2005 - Oct 2005

Assistance with daily management of companies' projects: maintenance of relationships and adherence to budgets and timescales; Assistance with daily management of companies' projects: maintenance of relationships and adherence to budgets and timescales;

On-line Sales Manager

• Jan 2001 - Apr 2003

Development of new and existing business through online marketing; Development of new and existing business through online marketing;