Coordinadora de marketing y comercial

• Feb 2023 - Present

Pasante

• Jan 2022 - Jul 2022

Paid Internship Responsible for assisting the Regional Advisor of future Colombian exporter companies in the following industries: Agri-food, Fashion, and smart manufacturing industries 4.0 Responsible for advising Colombian companies new to exporting their products in the above sectors on requirements, tariffs, and market positioning. Participated in trade fairs and business rounds such as Colombia Moda, Macrorrueda, Fise, and Conectate, by assisting entrepreneurs to complete business meetings smoothly, being prepared to answer any type of question regarding ProColombia and its business, and overall problem-solving. Validated future exporting companies checking for minimal requirements; Use of online tools for meetings, problem resolution, reports, and certifications. Show less

Customer resolutions specialist

• Oct 2020 - Mar 2021

Reviewed customers' claims and documentation to assess validity of claims and determine eligibility for different solutions. Collaborated with team members in different departments to meet needs of Spanish-speaking customers. Provided translations for customers seeking information unavailable in required language. Answered customers' questions in both English and Spanish based on individual caller requirements. Employed excellent multitasking, research and time management abilities to effectively handle high volume of calls. Documented key points of customer interactions on digital database. Followed scripts to maintain good call control. Engaged with customers to understand needs, resolve issues and answer product questions. Show less