Experience

Bookiply (part of the Holidu Group)

• Germany
• Internet Publishing
• 200 - 300 Employee

• Customer Happiness Manager

  • Mar 2022 - Present



CLC World Resorts & Hotels

• Spain
• Travel Arrangements
• 100 - 200 Employee

• Holiday Consultant

  • Sep 2009 - Present

  Holiday Reservation Services Personalised Holiday Consultancy Customer Service

• Travel Sales Consultant

  • Feb 2013 - Nov 2014

  Creating Client's holidaysBooking of Flights, Hotels, Holiday Packages, CruisesCollection of deposits and balancesCustomer ServiceAfter Sales Customer Service



ELECTRONIC MINIBAR SYSTEMS SA

• Spain
• Building Materials

• Administrative Office Assistant

  • Feb 2008 - Mar 2009

  Customer care Organizing orders between clients and Factory in Turkey Elaboration of Shipping documents Production of Correspondence After Sales Customer Service and Replacement orders Mantain Customer Records Customer care Organizing orders between clients and Factory in Turkey Elaboration of Shipping documents Production of Correspondence After Sales Customer Service and Replacement orders Mantain Customer Records



Avanti

• Marbella, Andalucía, España

• Owner Restaurant "Avanti"

  • Jan 2006 - Dec 2007

  Managing own family business Elaboration of Menus and Prices Customer Care Calculation of Costs and Benefits Organization of Events and Promotions Managing own family business Elaboration of Menus and Prices Customer Care Calculation of Costs and Benefits Organization of Events and Promotions



Selenza Thalasso Wellness

• Spain
• Hospitality

• 1er Maitre

  • Mar 2005 - Jan 2006

  Startup of a new Hotel Selection of work materials, Staff uniforms Computer configuration of sales points Collaboration during staff recruitment Staff training Startup of a new Hotel Selection of work materials, Staff uniforms Computer configuration of sales points Collaboration during staff recruitment Staff training



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• 2º Maitre

  • Jun 2000 - Jun 2004

  Staff schedules Staff training Customer Service Organization and supervision of events Stock control Staff schedules Staff training Customer Service Organization and supervision of events Stock control



Mandarin Oriental Hotel Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Barlady and 2º Maitre

  • Sep 1999 - Jun 2000

  Barlady in Hotel's American Bar Creation of Cocktail menu Budgets Stock control 2nd Maitre in Garden restaurant during summer months Staff schedules Organization and supervision of events Barlady in Hotel's American Bar Creation of Cocktail menu Budgets Stock control 2nd Maitre in Garden restaurant during summer months Staff schedules Organization and supervision of events



Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan

• Italy
• Hospitality
• 100 - 200 Employee

• Barlady

  • Apr 1995 - Sep 1999

  Barlady in Hotel's American Bar Preparation of Cocktails and Drinks Barlady in Hotel's American Bar Preparation of Cocktails and Drinks



The Savoy

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Savoy Hotel 5*

  • Mar 1994 - Apr 1995

  Specializing in formal and traditional wait service Perfectioning of languale skills Specializing in formal and traditional wait service Perfectioning of languale skills