Daniela Detering
Customer Happiness Manager at Bookiply (part of the Holidu Group)- Claim this Profile
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Alemán Native or bilingual proficiency
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Inglés C2 Full professional proficiency
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Español C2 Full professional proficiency
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Italiano C2 Full professional proficiency
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Francés B1 Limited working proficiency
Topline Score
Bio
Experience
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Bookiply (part of the Holidu Group)
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Germany
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Internet Publishing
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200 - 300 Employee
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Customer Happiness Manager
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Mar 2022 - Present
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CLC World Resorts & Hotels
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Spain
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Travel Arrangements
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100 - 200 Employee
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Holiday Consultant
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Sep 2009 - Present
Holiday Reservation Services Personalised Holiday Consultancy Customer Service
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Travel Sales Consultant
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Feb 2013 - Nov 2014
Creating Client's holidaysBooking of Flights, Hotels, Holiday Packages, CruisesCollection of deposits and balancesCustomer ServiceAfter Sales Customer Service
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ELECTRONIC MINIBAR SYSTEMS SA
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Spain
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Building Materials
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Administrative Office Assistant
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Feb 2008 - Mar 2009
Customer care Organizing orders between clients and Factory in Turkey Elaboration of Shipping documents Production of Correspondence After Sales Customer Service and Replacement orders Mantain Customer Records Customer care Organizing orders between clients and Factory in Turkey Elaboration of Shipping documents Production of Correspondence After Sales Customer Service and Replacement orders Mantain Customer Records
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Avanti
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Marbella, Andalucía, España
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Owner Restaurant "Avanti"
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Jan 2006 - Dec 2007
Managing own family business Elaboration of Menus and Prices Customer Care Calculation of Costs and Benefits Organization of Events and Promotions Managing own family business Elaboration of Menus and Prices Customer Care Calculation of Costs and Benefits Organization of Events and Promotions
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Selenza Thalasso Wellness
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Spain
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Hospitality
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1er Maitre
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Mar 2005 - Jan 2006
Startup of a new Hotel Selection of work materials, Staff uniforms Computer configuration of sales points Collaboration during staff recruitment Staff training Startup of a new Hotel Selection of work materials, Staff uniforms Computer configuration of sales points Collaboration during staff recruitment Staff training
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Westin Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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2º Maitre
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Jun 2000 - Jun 2004
Staff schedules Staff training Customer Service Organization and supervision of events Stock control Staff schedules Staff training Customer Service Organization and supervision of events Stock control
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Mandarin Oriental Hotel Group
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Hong Kong
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Hospitality
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700 & Above Employee
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Barlady and 2º Maitre
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Sep 1999 - Jun 2000
Barlady in Hotel's American Bar Creation of Cocktail menu Budgets Stock control 2nd Maitre in Garden restaurant during summer months Staff schedules Organization and supervision of events Barlady in Hotel's American Bar Creation of Cocktail menu Budgets Stock control 2nd Maitre in Garden restaurant during summer months Staff schedules Organization and supervision of events
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Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
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Italy
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Hospitality
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100 - 200 Employee
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Barlady
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Apr 1995 - Sep 1999
Barlady in Hotel's American Bar Preparation of Cocktails and Drinks Barlady in Hotel's American Bar Preparation of Cocktails and Drinks
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The Savoy
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United Kingdom
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Hospitality
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200 - 300 Employee
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Savoy Hotel 5*
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Mar 1994 - Apr 1995
Specializing in formal and traditional wait service Perfectioning of languale skills Specializing in formal and traditional wait service Perfectioning of languale skills
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Education
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Schulen Dr. Blindow - Fach- & Berufsfachschulen Stadthagen
Hotelfachfrau -
Friedrich-List-Schule Herford
Kaufmännische Fachhochschulreife