Daniel Brown
Vice President and Digital Transformation Architect / Deputy Program Manager at Empower AI- Claim this Profile
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Bio
Matt McGrievy
I had the privilege of serving as Daniel's supervisor for three years at the University of South Carolina. In the time I've known him, he has shown himself to be exceptionally knowledgeable, reliable, and adept at his job. He had an immensely positive impact on the office and successfully delivered a number of projects that would not have been possible without his expertise. In working with Daniel, I found him to be productive, helpful, and always pleasant. Daniel is highly self-motivated and works well both independently and as part of a team. He was always well respected in the office and others came to him for advice and support. Daniel also has extremely strong analytical skills. He is detail-oriented and consistently offers a fresh perspective and novel ways for approaching and solving difficult problems. In short, Daniel was an outstanding employee and a great hire. He consistently exceeded expectations and has the skills and motivation to be highly successful at whatever endeavor he chooses.
Jordan Meece
I’ve worked with Daniel for over a year and he is an absolute expert on all things web development and seo related! He is a very talented, skilled, and one-of-a-kind individual! Daniel can bring beautiful interfaces and intuitive user experiences and then develop the code to implement our vision. He has the gift of being able to view existing processes and knowing what is required and how to drive the necessary changes to make them more efficient. As our team lead, he shaped our process and kept our team on track to better Daniel is a very talented, skilled, and one-of-a-kind individual! I often joke that I wish I could clone him. He always puts forth his best effort on every little task. I'm thrilled to have him as part of our team.
Matt McGrievy
I had the privilege of serving as Daniel's supervisor for three years at the University of South Carolina. In the time I've known him, he has shown himself to be exceptionally knowledgeable, reliable, and adept at his job. He had an immensely positive impact on the office and successfully delivered a number of projects that would not have been possible without his expertise. In working with Daniel, I found him to be productive, helpful, and always pleasant. Daniel is highly self-motivated and works well both independently and as part of a team. He was always well respected in the office and others came to him for advice and support. Daniel also has extremely strong analytical skills. He is detail-oriented and consistently offers a fresh perspective and novel ways for approaching and solving difficult problems. In short, Daniel was an outstanding employee and a great hire. He consistently exceeded expectations and has the skills and motivation to be highly successful at whatever endeavor he chooses.
Jordan Meece
I’ve worked with Daniel for over a year and he is an absolute expert on all things web development and seo related! He is a very talented, skilled, and one-of-a-kind individual! Daniel can bring beautiful interfaces and intuitive user experiences and then develop the code to implement our vision. He has the gift of being able to view existing processes and knowing what is required and how to drive the necessary changes to make them more efficient. As our team lead, he shaped our process and kept our team on track to better Daniel is a very talented, skilled, and one-of-a-kind individual! I often joke that I wish I could clone him. He always puts forth his best effort on every little task. I'm thrilled to have him as part of our team.
Matt McGrievy
I had the privilege of serving as Daniel's supervisor for three years at the University of South Carolina. In the time I've known him, he has shown himself to be exceptionally knowledgeable, reliable, and adept at his job. He had an immensely positive impact on the office and successfully delivered a number of projects that would not have been possible without his expertise. In working with Daniel, I found him to be productive, helpful, and always pleasant. Daniel is highly self-motivated and works well both independently and as part of a team. He was always well respected in the office and others came to him for advice and support. Daniel also has extremely strong analytical skills. He is detail-oriented and consistently offers a fresh perspective and novel ways for approaching and solving difficult problems. In short, Daniel was an outstanding employee and a great hire. He consistently exceeded expectations and has the skills and motivation to be highly successful at whatever endeavor he chooses.
Jordan Meece
I’ve worked with Daniel for over a year and he is an absolute expert on all things web development and seo related! He is a very talented, skilled, and one-of-a-kind individual! Daniel can bring beautiful interfaces and intuitive user experiences and then develop the code to implement our vision. He has the gift of being able to view existing processes and knowing what is required and how to drive the necessary changes to make them more efficient. As our team lead, he shaped our process and kept our team on track to better Daniel is a very talented, skilled, and one-of-a-kind individual! I often joke that I wish I could clone him. He always puts forth his best effort on every little task. I'm thrilled to have him as part of our team.
Matt McGrievy
I had the privilege of serving as Daniel's supervisor for three years at the University of South Carolina. In the time I've known him, he has shown himself to be exceptionally knowledgeable, reliable, and adept at his job. He had an immensely positive impact on the office and successfully delivered a number of projects that would not have been possible without his expertise. In working with Daniel, I found him to be productive, helpful, and always pleasant. Daniel is highly self-motivated and works well both independently and as part of a team. He was always well respected in the office and others came to him for advice and support. Daniel also has extremely strong analytical skills. He is detail-oriented and consistently offers a fresh perspective and novel ways for approaching and solving difficult problems. In short, Daniel was an outstanding employee and a great hire. He consistently exceeded expectations and has the skills and motivation to be highly successful at whatever endeavor he chooses.
Jordan Meece
I’ve worked with Daniel for over a year and he is an absolute expert on all things web development and seo related! He is a very talented, skilled, and one-of-a-kind individual! Daniel can bring beautiful interfaces and intuitive user experiences and then develop the code to implement our vision. He has the gift of being able to view existing processes and knowing what is required and how to drive the necessary changes to make them more efficient. As our team lead, he shaped our process and kept our team on track to better Daniel is a very talented, skilled, and one-of-a-kind individual! I often joke that I wish I could clone him. He always puts forth his best effort on every little task. I'm thrilled to have him as part of our team.
Credentials
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Certified SAFe® 5 Lean Portfolio Manager
Scaled Agile, Inc.Aug, 2022- Oct, 2024 -
Certified System Administrator (CSA)
ServiceNowJul, 2022- Oct, 2024 -
Certified Cloud Security Professional (CCSP)
(ISC)²Jan, 2022- Oct, 2024 -
HDI Support Center Director (HDI-SCD)
HDIDec, 2021- Oct, 2024 -
HDI Support Center Manager (HDI-SCM)
HDIDec, 2021- Oct, 2024 -
Certified Chief Information Security Officer (CCISO)
EC-CouncilAug, 2021- Oct, 2024 -
ITIL v4 Leader: Digital and IT Strategy
AXELOS Global Best PracticeMar, 2021- Oct, 2024 -
ITIL v4 Managing Professional (MP)
AXELOS Global Best PracticeMar, 2021- Oct, 2024 -
ITIL v4 Strategic Leader (SL)
AXELOS Global Best PracticeMar, 2021- Oct, 2024 -
ITIL v4 Specialist: Create, Deliver & Support
AXELOS Global Best PracticeFeb, 2021- Oct, 2024 -
ITIL v4 Specialist: Drive Stakeholder Value
AXELOS Global Best PracticeFeb, 2021- Oct, 2024 -
ITIL v4 Specialist: High Velocity IT
AXELOS Global Best PracticeFeb, 2021- Oct, 2024 -
ITIL v4 Strategist: Direct, Plan & Improve
AXELOS Global Best PracticeFeb, 2021- Oct, 2024 -
Master Technology Architect
Crestron ElectronicsJul, 2020- Oct, 2024 -
Control Specialist Online Certification Program
ExtronApr, 2020- Oct, 2024 -
AV Associate Certification
ExtronJan, 2020- Oct, 2024 -
Lean Six Sigma Black Belt
Certification Planner, LLCMay, 2019- Oct, 2024 -
Instructional Designer
Online Learning ConsortiumSep, 2018- Oct, 2024 -
Advanced Online Teaching Certificate
Online Learning ConsortiumAug, 2018- Oct, 2024 -
Leadership Institute
EDUCAUSEJun, 2018- Oct, 2024 -
Online Teaching Certificate
Online Learning ConsortiumFeb, 2017- Oct, 2024 -
Grant Writing Certificate
University of South CarolinaJul, 2016- Oct, 2024 -
ITIL (Information Technology Infrastructure Library) v4 Foundation
AXELOS Global Best PracticeJun, 2016- Oct, 2024 -
Quality Matters Peer Reviewer
QM Quality MattersMay, 2016- Oct, 2024 -
Registered Health Information Administrator (RHIA)
AHIMA InternationalFeb, 2021- Oct, 2024 -
Program Management Professional (PgMP)
Project Management InstituteOct, 2021- Oct, 2024 -
Certified Information Systems Auditor (CISA)
ISACAAug, 2021- Oct, 2024 -
Certified in Governance of Enterprise IT
ISACAAug, 2021- Oct, 2024 -
Certified in Risk and Information Systems Control
ISACAAug, 2021- Oct, 2024 -
Certified Information Security Manager (CISM)
ISACAMar, 2021- Oct, 2024 -
Certified Information Systems Security Professional (CISSP)
(ISC)²Feb, 2021- Oct, 2024 -
HealthCare Information Security and Privacy Practitioner (HCISPP)
(ISC)²Feb, 2021- Oct, 2024 -
Certified SAFe® 5 Program Consultant
Scaled Agile, Inc.Jul, 2022- Oct, 2024 -
Agile Certified Practitioner (PMI-ACP)
Project Management InstituteFeb, 2017- Oct, 2024 -
Certified in Healthcare Privacy and Security (CHPS)
AHIMA InternationalFeb, 2021- Oct, 2024 -
Certified SAFe® 5 Advanced Scrum Master
Scaled Agile, Inc.Oct, 2021- Oct, 2024 -
Certified SAFe® 5 Product Owner/Product Manager
Scaled Agile, Inc.Oct, 2021- Oct, 2024 -
Certified SAFe® 5 Agilist
Scaled Agile, Inc.Sep, 2021- Oct, 2024 -
Project Management Professional (PMP)
Project Management InstituteJul, 2013- Oct, 2024 -
Certified Scrum Professional Product Owner (CSPO)
Scrum AllianceApr, 2014- Oct, 2024 -
Certified Scrum Professional ScrumMaster (CSM)
Scrum AllianceNov, 2013- Oct, 2024 -
Shure Integrated Systems Certification Levels 1 & 2
Shure IncorporatedApr, 2020- Oct, 2024 -
CDPSE—Certified Data Privacy Solutions Engineer
ISACAFeb, 2021- Oct, 2024
Experience
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Empower AI
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Vice President and Digital Transformation Architect / Deputy Program Manager
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Jul 2022 - Present
As the Deputy Program Manager for the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, responsible for delivery and ownership of holistic customer service offerings ensure that policies and processes are in place to deliver consistent, efficient, and effective services. Improves, optimizes, standardizes, and streamlines customer support processes that yield improvements to the customer experience by leading large-scale IT service delivery with an emphasis on best practices to transition to easier-to-use, self-help formats of delivery which reduce the frequency and quantity of human interaction. Assists with the liaison between the contractor support team and the government customer (CO, COR, PM) in the conduct of all services performed under this task order.
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Service Delivery Manager
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Jul 2021 - Jul 2022
Spearheaded a large-scale digital transformation, in a globally distributed 12,000 customer environments, impacting cost, DevSecOps acceleration, service offerings, platform innovations, and enterprise architecture by restructuring the organization and culture.- Drove adoption of Agile utilizing the Scaled Agile Framework (SAFe) roadmap and implementing a Lean Agile Center of Excellence (LACE) to provide adequate support for shifting priorities and faster delivery cycles- Increased efficiency with a reorganization to a matrixed organizational structure, including restructuring the PMO to function as a strategic Project Management Center of Excellence enhancing tool, methodology, process, and template selections for a more responsive shift left to remove organizational silos and meet the customer’s needs- Optimized workforce performance through human capital management practices: retired 15% of staff, re-classified 15% of staff, and hired 10% new member- Led internal and customer transformation workshops to create a strategic plan, including the IT modernization roadmap, to modernize legacy tools and platforms- Implemented best practices for IT service delivery by shifting left to easier-to-use, self-help formats of delivery to reduce the frequency and quantity of human interaction utilizing artificial intelligence and machine learning (e.g., virtual agents, Google CCAI)- Enhanced the customer experience by maturing ITIL practices to deliver consistent, efficient, and effective services while increasing visibility with information radiators
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University of South Carolina
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United States
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Higher Education
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700 & Above Employee
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Senior Director of Information Technology / Director of Operations
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Aug 2015 - Jul 2021
Expertly managed diverse teams of network administrators, A/V technicians, desktop support, and interns while leading a technical “demerger” for a multi-site college.- Architected the IT operations roadmap to ensure innovative design and cost-effectiveness of value-enhancing healthcare focused technology solutions that align with ROI targets, budget, and growth forecasts- Transitioned the Diagnostic Genomic Lab, a CLIA genomic diagnostic lab, to a HIPAA covered entity and managed a team of over 40 collection workers as the Director of Operations for the statewide COVID-19 testing initiative- Led the implementation of the cloud LIMS (laboratory information management system) and EHR (electronic health record) systems and integrations with partnering systems (state data warehouse) to increase COVID-19 testing capacity by 64%- Cut 50% off annual recurring expenses by consolidating servers, repurposing resources, leading a cloud first initiative, and renegotiating existing vendor contracts- Led $1,250,000+ in distance conference room and classroom renovations; guided a team during large-scale University change in delivering a competitively positioned learning environment on time and under budget- Reduced downtime by 43% in smart rooms by simplifying system requirements, standardizing technology, and implementing an automated lecture capture system- Modernized service desk operations, transitioning from JIRA to ServiceNow, by integrating dashboard capabilities to deliver a reporting framework for strategic decision-making for all locations to enhance IT service management
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Stevens-Henager College
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United States
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Higher Education
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200 - 300 Employee
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Online Adjunct Information Technology Instructor
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Sep 2014 - Apr 2018
- Taught various computer networking and programming courses online using Canvas LMS and Zoom- Held weekly 2-hour synchronous lectures to help ensure students comprehend course outcomes and to help provide additional assistance- Served as SME and designed new courses for the undergraduate programming majorCourses taught:- APP126 Databases- PRG102 Logic and Design I- PRG103 Logic and Design II- PRG140 Database Programming I- PRG204 Programming Concepts I- PRG205 .NET Programming I- PRG240 Database II- PRG249 Web Programming II- PRG301 Software Testing- PRG310 Web Programming I- PRG312 Analysis and Design- PRG321 .NET Programming II- PRG322 NET Programming III- PRG330 Mobile App Development I- PRG335 Mobile App Development II- PRG340 Database Programming III- PRG343 Database Programming IV- PRG351 Object Oriented Programming I- PRG410 Web Server Programming
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South Carolina Department of Social Services
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United States
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Government Administration
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100 - 200 Employee
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Child Care Systems Technical Manager
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Mar 2015 - Aug 2015
Led staff of 18 contracted analysts and DevSecOps Engineers across multiple teams in navigating competing initiatives to deliver solutions tied to business value.- Viewed priorities from multiple angles to align common goals with the business and IT strategy for integrating the legacy systems into a centralized platform- Shaped the approach to project lifecycle management by serving as the technical lead, championing Waterfall and Agile delivery frameworks and governance- Inspired the trust, confidence, and respect of peers and senior leaders by continually looking at new ways to solve old problems to ensure the most cutting-edge custom legacy accounting and CRM reports- Shaped the approach to project lifecycle management by serving as the technical lead, championing Waterfall and Agile delivery frameworks for governance of initiation phase, scope, change control, and communication- Inspired the trust, confidence, and respect of peers and senior leaders by continually looking at new ways to solve old problems to ensure the most cutting-edge custom legacy accounting and CRM reports
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Application Development Manager for the Arnold School of Public Health OPHP
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Oct 2014 - Mar 2015
Strategized and consulted for guidance on the technical direction of an application suite within the company’s intranet, virtual campus, and learning management system.- Promoted (Programmer, Senior Applications Analyst, Development Manager roles) in just 3 years by architecting and coding applications for community partners- Upgraded the student hiring portal with scalable/reusable features that improved the process for capturing information, resulting in a 1,000% increase in adoption• Authored IT custom components, modules and reports for WordPress, Joomla, and Moodle to help instill a culture of consistency, compliance, and knowledge sharing- Built 15 websites and mobile applications, comparing, and contrasting industry trends and tools to deliver high-quality support for over $6 million in grant activities
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Systec Media
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United States
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IT Services and IT Consulting
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Principal Consultant
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Jun 2004 - Jan 2012
Worked for multiple companies in order to find and recruit top talent for direct placement and contract work. Interviewed job candidates before presenting them to the clients; built and maintained a professional network of candidatesHeld a subject expert role (SME) as a full stack developer, specializing in custom application design, and IT management consultant for Fortune 1000 companies.- Transformed a client's online sales funnel strategy into a more user-centered design interface with network infrastructure enhancements, and capacity planning features to handle peak and non-peak cycles- Collaborated to increase a client’s online sales from $15,000 annually to over $3,000,000 by recommending and implementing design changes- Mobilized offshore teams and leveraged Agile methods to execute end-to-end infrastructure and application engagements that simplified workflows, removed redundancies, and increased efficiencies for users
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Education
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Rutgers University-New Brunswick
Doctor of Philosophy (PhD Candidate), Biomedical Informatics -
University of South Carolina Aiken
Master of Business Administration - MBA, Business Administration and Management, General -
University of South Carolina
Master's degree, Health Information Technology -
University of South Carolina
Master's degree, Library and Information Science -
University of South Carolina Aiken
Master of Education (MEd), Educational/Instructional Technology -
College of Charleston
Bachelor of Science (B.S.), Sociology