Practice Manager

• Apr 2016 - Present

● Continuously improve methods for overseeing all the activities in the organisation which contribute to the effective delivery of psychology Melbourne's services and products. ● Recognized for in-depth understanding of the company's strategic objectives and continued success in operationalising these objectives in terms of performances, goals, quality, speed, dependability, flexibility and cost.● Ensure that business operations are efficient in terms of using as few resources as needed, and effective in terms of meeting customer requirements. ● Deftly manage the company's HR, planning and delivery, data entry, accounts payable, payroll, while simultaneously helping and creating organisational and program budget in collaboration with the MD.

Office Manager

• Dec 2015 - Apr 2016

● Streamlined all aspects of building & office management including inventory, equipment register and maintenance, project management, health and safety procedures, and more.● Selected to handle all reception services management covering a variety of staff, illness and emergency coverage, annual leave planning, reception, and reports (checking and following up).● Integrated strategic solutions in order to effectively handle consultant services management which included administration, reporting, and room utilisation.● Orchestrated HR & Recruitment Management, delivering superior results in the recruitment and Induction of new staff members, handling staff Performance Reviews Meetings, developing and improving on multiple policies, and training of PMP psychologists and staff.

Reception/Administration

• May 2015 - Dec 2015

● Continuously maintained and updated clients’ records and relevant details while answering a high volume of calls and maintaining a rapid response rate.● Made numerous appointments for clients and log information on calls received where required, and maintain detailed and accurate records.● Established and maintained specialized system security and procedures to effectively handle the day to day operations of the clinic.● Provided accurate and timely data entry, and continuously maintained confidentiality when dealing with all client related matters.● Commended for strong communication skills when interacting verbally and in writing between consultants, clients, suppliers, visitors and relevant staff.

Receptionist/Administration

• Nov 2013 - May 2015

● Charged with maintaining an in-depth knowledge of all front desk and administrative areas whilst ensuring a smooth functioning of internal operations and logistics at all times. ● Drafted a variety of meeting agendas, supplied advance materials and followed-up on meetings and team conferences. ● Maintained the front desk and reception area in a neat and organised manner, as well as an up-to-date department organisational chart. ● Established highly effective standard operating procedures to effectively distribute incoming post, email and phone inquiries to correct recipients throughout the office. ● Managed the day-to-day calendar for the company's senior director, and was praised for exceptional organizational skills.

Masssage Therapist

• Feb 2011 - Sep 2013

● Expertly assisted clients with physical movements to help restore function and lessen pain and disability. ● Identified and properly documented patient goals, evaluated progress, and planned re-evaluation to ensure progress and satisfaction. ● Compassionately assisted patients with debilitating conditions such as back pain, arthritis, fractures, and sports injuries. ● Expertly assisted clients with physical movements to help restore function and lessen pain and disability. ● Identified and properly documented patient goals, evaluated progress, and planned re-evaluation to ensure progress and satisfaction. ● Compassionately assisted patients with debilitating conditions such as back pain, arthritis, fractures, and sports injuries.

Front Line Associate

• Mar 2002 - Oct 2004