Experience

Athenee Palace Hilton

• Romania
• Hospitality
• 1 - 100 Employee

• Duty Night Manager

  • Aug 2012 - Present

  Five star hotel, part of the Hilton Worldwide International hotels.Responsibilities, AchievementsOversee the entire Front Office operation to maintain high standardsRepresent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotelManage, record and promptly resolve issues or emergencies that ariseDemonstrate current knowledge of hotel products, services, pricing and policies as well as knowledge of the hotel area Act in accordance with all security and emergency procedures and manage the instigation of these, as requiredAttend appropriate training courses, when required, and assist with the Night Team 's training and development effortsHandle complaints and assist other departments, as necessaryConduct Health and Safety Checks and Night Walks , and maintain a good status awareness of all hotels areas. Efficiently solving unexpected problemsSupervising Reception operations and ensure that we deliver exceptional service to our guestsComply with hotel security , fire regulations and all health and safety legislation Show less

• Assistant Safety & Security Manager

  • Jun 1999 - Present