Finance Officer

• Jun 2022 - Present

Business Process Management

• Nov 2021 - Feb 2022

Internship program as part of the Master’s degree academic development. - Conducted comprehensive process mapping of financial services and designed efficient workflows. - Development and implementation of an analytics tool in MS Excel to optimize and monitor financial process performance. Internship program as part of the Master’s degree academic development. - Conducted comprehensive process mapping of financial services and designed efficient workflows. - Development and implementation of an analytics tool in MS Excel to optimize and monitor financial process performance.

Customer Service Staff

• Mar 2021 - Jul 2021

Customer Service Staff

• Jan 2021 - Feb 2021

Australian Open Tournament 2021 Australian Open Tournament 2021

Customer Service Staff

• Jan 2020 - Feb 2020

Australian Open Tournament 2020 Australian Open Tournament 2020

Business Process Consultant

• Nov 2014 - Feb 2019

Business Process Consultant, reporting to Project Manager• Implement Business Process Management (BPM) methodology.• Conduct business process mapping, analysis, and redesign according to the best market practices.• Analyse and interpret business data to extract gaps and inefficiencies and comprehend the causes.• Formulate data-driven reports and recommendations to support stakeholders in decision-making processes.• Identify the process business requirements and work in liaison with the IT team to the implementation of ERP systems and Business Process Management Platforms such as TOTVS Protheus, TOTVS RM, and TOTVS Fluig.• Shared Services Centre: implementation, transformation, and performance analysis.• Facilitate acceptance of change through training and communication (Change Management).• Support the Project Manager by addressing the expectations of key stakeholders.• Develop presentations for meetings, training, and deliverables.• Present and communicate project deliverables/results to clients and internal stakeholders at all levels.• Identify potential risks and scope changes. Support the manager on the development of contingency plans when needed.• Follow-up of deadlines, deliverables, resources, and timelines throughout the project process.• Promote a collaborative work environment between team members to achieve projects outcomes. Show less

Talent Acquisition Recruiter

• May 2013 - Nov 2014

• Manage the end-to-end recruitment process: profile alignment, advertising, resume screening, phone screening, interviews, reference checking as required, being mainly responsible for positions to Business Consulting, Marketing, Sales, Audit, and Corporate Planning.• Work together with leadership to carry out job alignments and understand each business segment in order to deliver assertive, agile and quality process.

Talent Acquisition Recruiter

• Dec 2010 - Nov 2012

• Plan and manage the entire recruitment cycle, complying with the process within the SLA's and predetermined indicators. • Create positive experiences with candidates. • Carry on individual interviews and group dynamics as needed. • Plan and manage the entire recruitment cycle, complying with the process within the SLA's and predetermined indicators. • Create positive experiences with candidates. • Carry on individual interviews and group dynamics as needed.