Experience

ESET Italia

• Italy
• Software Development
• 1 - 100 Employee

• Customer Success Specialist

  • Apr 2021 - Present

  Optimize customer service organization Set-up and survey results analysis User experience & CRO Lead generation Translation blog articles welivesecurity Optimize customer service organization Set-up and survey results analysis User experience & CRO Lead generation Translation blog articles welivesecurity



UVET | American Express Global Business Travel

• Italy
• Travel Arrangements
• 200 - 300 Employee

• Business Travel Counsellor

  • May 2018 - Apr 2021

  My main responsibilities Uvet in "The Boston Consulting Group": Advise and planning of business travel arrangements. Air tickets issue management, Business Travel organization and booking. Managing travel problems, administrative registrations refunds and complains My main responsibilities Uvet in "The Boston Consulting Group": Advise and planning of business travel arrangements. Air tickets issue management, Business Travel organization and booking. Managing travel problems, administrative registrations refunds and complains



LIUTRAVEL

• Spain
• Travel Arrangements

• Operation and Customer Service Manager Junoir

  • Jul 2012 - Oct 2017

  Customer service Management, Partners Care and Customers Relationships. Handle customer complaints resolution and legal complaints resolution (supporting law firm) Operations specialist, reporting and sales figures, Perform market and Benchmark analysis. Digital Advertising; Social Media and review channels profiles (ex. Tripadvisor) Customer service Management, Partners Care and Customers Relationships. Handle customer complaints resolution and legal complaints resolution (supporting law firm) Operations specialist, reporting and sales figures, Perform market and Benchmark analysis. Digital Advertising; Social Media and review channels profiles (ex. Tripadvisor)