Daniela Pinilla

Customer Success Manager at SINGULAIR
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Contact Information
us****@****om
(386) 825-5501
Location
France, FR
Languages
  • Español Native or bilingual proficiency
  • Ingles Professional working proficiency
  • Francés Full professional proficiency
  • Italiano Limited working proficiency

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Credentials

  • Certified Incentive Specialist
    SITE
    Mar, 2019
    - Nov, 2024

Experience

  • SINGULAIR
    • France
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Success Manager
      • Aug 2021 - Present

      • Identify and respond to customers needs, towards increasing satisfaction and loyalty. • Plan and manage wind turbine inspection projects using drones.• Preservation and development of the company's customer base.• Creation of strategy for business development • Identify and respond to customers needs, towards increasing satisfaction and loyalty. • Plan and manage wind turbine inspection projects using drones.• Preservation and development of the company's customer base.• Creation of strategy for business development

  • KEDGE Business School
    • France
    • Education Administration Programs
    • 700 & Above Employee
    • Admissions Officer
      • Feb 2021 - Jul 2021

      • Analyzed and reviewed student applications, to determine eligibility based on whether or not all the requirements were met.• Planned interviews and organized the selection of students.• Supported students and followed up on their requests using digital platforms.• Use of CRM. • Analyzed and reviewed student applications, to determine eligibility based on whether or not all the requirements were met.• Planned interviews and organized the selection of students.• Supported students and followed up on their requests using digital platforms.• Use of CRM.

  • HDF Energy
    • France
    • Electric Power Generation
    • 1 - 100 Employee
    • International Business Development
      • Jul 2020 - Dec 2020

      • Analyzed the geopolitical context and market in Latin American countries.• Identified of potential projects for Reneswtable power plants (Renewable Energy + Hydrogen).• Designed and developed commercial strategies.• Negotiated with key actors in the territories.• Monitored the project’s development at every stage. • Analyzed the geopolitical context and market in Latin American countries.• Identified of potential projects for Reneswtable power plants (Renewable Energy + Hydrogen).• Designed and developed commercial strategies.• Negotiated with key actors in the territories.• Monitored the project’s development at every stage.

  • KEDGE Business School
    • France
    • Education Administration Programs
    • 700 & Above Employee
    • Business Development Coordinator
      • Oct 2019 - Jun 2020

      • Analyzed the market to formulate promotional strategies.• Created and coordinated promotional activities.• Keep in touch with prospects: do webinars, calls and emails. • Analyzed the market to formulate promotional strategies.• Created and coordinated promotional activities.• Keep in touch with prospects: do webinars, calls and emails.

  • Macondo DMC
    • International Coordinator MICE (Meetings, Incentives, Conferences and Exhibitions)
      • Feb 2018 - Aug 2019

      • Planned and executed sales strategies to develop different business markets.• Managed all administrative aspects of project activities to ensure a smooth flow throughout the processes.• Organized logistical support for trips and corporate events between 40 and 200 participants.• Coordinated teams of 5 to 30 people from different departments to carry out the proposed activities. • Planned and executed sales strategies to develop different business markets.• Managed all administrative aspects of project activities to ensure a smooth flow throughout the processes.• Organized logistical support for trips and corporate events between 40 and 200 participants.• Coordinated teams of 5 to 30 people from different departments to carry out the proposed activities.

  • PROCOLOMBIA
    • Colombia
    • International Affairs
    • 700 & Above Employee
    • Business Development Assistant, Business Tourism Department
      • Aug 2017 - Feb 2018

      • Analyzed and created a worldwide promotion strategy for tourism in Colombia.• Organized and developed national and international events: FITUR in Spain, Workshop in France and CIS training of SITE in Colombia.• Created accurate monthly reports on the goals achieved. • Analyzed and created a worldwide promotion strategy for tourism in Colombia.• Organized and developed national and international events: FITUR in Spain, Workshop in France and CIS training of SITE in Colombia.• Created accurate monthly reports on the goals achieved.

  • Hotel Tequendama Bogotá
    • Colombia
    • Hospitality
    • 1 - 100 Employee
    • Sales Assistant, Sales and Marketing Department
      • Dec 2016 - Jan 2017

      • Collected and assessed all the relevant information to manage the event and customer service requests.• Managed administrative tasks relating to commercial and event services. • Collected and assessed all the relevant information to manage the event and customer service requests.• Managed administrative tasks relating to commercial and event services.

Education

  • KEDGE Business School
    Master of International Business (Master 2)
    2019 - 2021
  • Universidad Externado de Colombia
    BAC + 5 Hotel and Tourism Management, • Meritorious Thesis Award
    2013 - 2018
  • Université Bordeaux Montaigne (ex - Bordeaux 3)
    Studies of the French Language
    2011 - 2012

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