Experience

Grape Hospitality

• France
• Hospitality
• 100 - 200 Employee

• Regional Revenue Manager

  • Oct 2016 - Present

  Plan, design, implement, and monitor sales and revenue optimization strategies for 14 hotels across 3 countries:Italy : Mercure Roma Corso Trieste; Novotel Roma Est and Mercure Bologna CentroSpain: Novotel Barcelona Cornella, Ibis Barcelona Mollet, Ibis Barcelona Ripollet, Ibis Madrid Fuenlabrada, Ibis Madrid Getafe, Ibis Valencia Bonaire, Ibis Budget Valencia Aeropuerto, Ibis Budget Valencia Alcasser, Ibis JerezPortugal: Ibis Porto sul Europarque and Ibis -Leiria FatimaManage hotels revenue by determining and setting room rates and other prices to keep hotels competitive in market leveraging RM tools including EzRMS and Smartpricing. Coordinate with front desk personnel to track customer trends and reservations, and with sales teams to gather sales figures. Craft, review, and analyse hotel weekly/monthly financial reports.• Organised and engaged in staff development to optimize working efficiency.• Created promotional campaigns in order to generate business• Analysed reports and forecasted future demand and pricing trends.• Focused on guest satisfaction and quality score online by analysing market share on STR/MKG basis and new feeder market forecasting reports.



Accor

• France
• Hospitality
• 700 & Above Employee

• Multi Hotel Revenue Manger

  • May 2015 - Sep 2016

  Directed day-to-day management of TARS system along with implementation of recommendation for 3 properties:Hotel Novotel Roma La Rustica (Rome - 149 rooms)Hotel Mercure Napoli Angioino (Naples - 99 rooms)Hotel Firenze Centro – New opening May 2015 (Florenz - 85 rooms)Conducted daily/weekly and monthly review of economic performance and impact of segment weight. Oversaw creation and adjustment of revenue strategy by efficiently coordinating with GM.• Collaborated with hotel staff, sales team, and distribution department and optimized revenue, occupancy, and RevPar.• Analysed net revenue of single distribution channel with market share STR monthly review of income statement to guarantee best performance of GOI.• Monitored and evaluated competitors and market trends

• Assistant General Manager Operations

  • Jan 2012 - Apr 2015

  Coordinated overall activities for departments and suppliers to ensure exceptional guest experience during their stay; reported directly to GM.Hotel Mercure Roma Corso TriesteAccor Italy (97 rooms, 2 bar, meeting and fitness room)Manage bookings and inquiries via phone or e-mail. Oversee invoicing and payments for vendors, suppliers, agencies, and OTA’s. Plan, organise and coordinate with teams to ensure smooth delivery of services. Craft shift schedule and assign tasks ensuring right person at right place. Monitor overall hotel maintenance activities ensuring compliance with H&S standards. • Aided GM in assuring a high level of quality for all services and achieving the performance targets.• Coordinated hotel projects, including switching to new PMS system, new quality service program and hotel’s renovation. • Engaged in analysis and proposed solutions to improve hotels’ revenue.• Efficiently performed and assigned overall duties in absence of general manager.

• Front Office Manger

  • Apr 2008 - Dec 2011

  Managed overall front desk and sales operations, including customer relations, reservations, and administration along with routine and extraordinary maintenance.Hotel Mercure Roma Corso Trieste (Italy)Greeted and escorted guests while serving at reception. Responded efficiently and accurately to all inquiries and complaints via in-person, phone, and e-mail. Regularly monitored and maintained logbook. Ensure delivery of exceptional guest services for optimal customer satisfaction. Evaluated economic performance like occupancy and ARR of hotel. • Ensured compliance with sanitation and safety regulations.• Maintained Hotel’s good image and suggested ways to improve.• Attained 100% guest satisfaction.• Identified areas with improvement and suggested process to overcome issues.

• Receptionist front desk

  • Jan 2005 - Mar 2008

  ReceptionistHotel Mercure Roma Corso Trieste



neckermann.de GmbH

• Retail
• 1 - 100 Employee

• Sales Employee

  • Mar 2002 - Aug 2004

  • Activities: responsible for the fashion and house articles from the definition of the assortment until the realization of the catalogs• Calculation of prices• Control warehouse• Sales and Competitors statistics of the Austrian market • Activities: responsible for the fashion and house articles from the definition of the assortment until the realization of the catalogs• Calculation of prices• Control warehouse• Sales and Competitors statistics of the Austrian market



Chamber of certified architects and certified engineers of Styria and Carinthia

• Secretary General

  • Sep 2001 - Feb 2002

  Secretary of the Chamber of Architecture and Engineering Secretary of the Chamber of Architecture and Engineering