Experience

Prosell Learning Ltd

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Programme & Operations Manager

  • Apr 2007 - Jan 2020

  Twickenham, London Multi-functional leader, providing people, project, and operations management expertise. People Management | Recruited, managed, and deployed teams of training consultants across the UK, Europe, and the US. Spearheaded programme orientation, scheduling, logistics, materials, and invoicing. Created collaborative team ethos across diverse populations using technology, interspersed with infrequent face to face meetings. Completed ongoing risk assessments, developed tools and processes to… Show more Multi-functional leader, providing people, project, and operations management expertise. People Management | Recruited, managed, and deployed teams of training consultants across the UK, Europe, and the US. Spearheaded programme orientation, scheduling, logistics, materials, and invoicing. Created collaborative team ethos across diverse populations using technology, interspersed with infrequent face to face meetings. Completed ongoing risk assessments, developed tools and processes to ensure regulatory compliance, conducted audits to add tangible value, liaison with internal stakeholders to ensure programmes met objectives. Developed beneficial partnerships with local FE and HE institutions to recruit and line manage small team of interns and apprentices. Supervised ISO 9001, ISO 27001, and Investors in People accreditations. Project Management | Project managed delivery of multi-location performance improvement training programmes for key clients including Comcast, Hertz, Dell, and Avis. Successfully negotiated with diverse external contractors encompassing designers, translation agencies, and printers, managing contracts, and delivery of products and services. Accurately maintained project records and data, effectively communicated status updates to management and clients. Operations Management | Researched, evaluated, and deployed multiple CRM systems including Salesforce, BrightOffice, and Administrate. Commissioned development of bespoke project management and finance tool. Led Response to Redundancy programme during 2008 recession. Demonstrated diversity and commitment by taking on quality assurance, marketing, and sales as needed. Launched flagship performance improvement programme into media giant Comcast in 2010. Due to consistently high ROI, the programme is now embedded in the client’s corporate culture and continues to expand into new business channels, and an annual requalification for over 1000 customer-facing employees. Show less



VT Group (VTG)

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• School Governing Body Clerk

  • Jan 2004 - Mar 2007

  Surrey and Berkshire I was contracted by two large council authorities to provide administrative support to the Governing Bodies of primary, secondary, and Emotional & Behavioural Difficulties (EBD) schools, on a fixed and interim basis. Quickly I developed into the go-to support resource for all schools in special measures and at disciplinary hearings. I provided accurate and objective documentation to facilitate the resolution of complex and sensitive issues.



Own business

• Project Management Consultant

  • Sep 1997 - Mar 2003

  UK & International



INMAC (UK) LTD

• France

• International Catalogue Manager

  • Oct 1985 - Feb 1997

  London, Italy, Berkshire