Experience

CXB Partner S.A.

• Spain
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Project Manager Customer Experience at CXB Partner S.A.U.

  • May 2022 - Present

  Palma, Balearic Islands, Spain - Ensuring company KPIs are met. - Ensuring client satisfaction. - Customer Service - Customer Experience - CRM - Feedback: corrective and preventative action. - Reporting to Higher Management. - Preparing and scheduling team training sessions. - Performing quality checks on internal tasks. - Providing Team support. - Liaising with other departments where appropriate. - Ensuring that new processes meet quality requirements. - Ensuring the team… Show more - Ensuring company KPIs are met. - Ensuring client satisfaction. - Customer Service - Customer Experience - CRM - Feedback: corrective and preventative action. - Reporting to Higher Management. - Preparing and scheduling team training sessions. - Performing quality checks on internal tasks. - Providing Team support. - Liaising with other departments where appropriate. - Ensuring that new processes meet quality requirements. - Ensuring the team complies with company processes and vision. - Monitoring the team’s performance. - Providing mentoring for team members in 1-1 meetings. Show less



AmRest

• Spain
• Restaurants
• 700 & Above Employee

• Store Manager

  • Nov 2018 - May 2023

  Karlsruhe und Umgebung, Deutschland



AmRest Coffee Deutschland sp. z o.o. & Co. KG

• Germany
• Restaurants
• 1 - 100 Employee

• Store Manager

  • Nov 2018 - Sep 2020

  Karlsruhe, Baden-Württemberg, Deutschland - Implementation of corporate strategies. - Ensuring the team completes their administration tasks effectively. and on time. - Planning and forecasting of working schedules. - Recruiting. - Profit and Loss Forecast. - Control Cost, Calculation - Annual planning of income. - Cash handling and compliance with cash handling procedures. - Team training. - Ensuring and enhancing service and product quality. - Analysis of financial reports. - Annual Inventory.



dm-drogerie markt GmbH + Co. KG

• Stellvertretender Leiter

  • Nov 2011 - Nov 2018

  stellvertretende Filialleitung


ALDI SÜD
• Germany
• Retail
• 700 & Above Employee
• Verantwortliche im Verkauf

  • Oct 2007 - Jan 2011

Kleintierpraxis
• Germany
• Veterinary
• 1 - 100 Employee
• Veterinär med. Asisstentin

  • May 2002 - Oct 2007