Daniela Giordmaina

Client Supoort Manager at Link Market Services
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Contact Information
us****@****om
(386) 825-5501
Location
Bankstown, New South Wales, Australia, AU
Skills

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Bio

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Experience

  • Link Market Services
    • Australia
    • Financial Services
    • 300 - 400 Employee
    • Client Supoort Manager
      • Oct 2021 - Present

    • Pension Administrator Team Leader
      • Apr 2017 - Present

      Managing a team of successful pension administrators and pushing them on a daily basis to meet the objectives for the day. Monitor and report KPIS and ensure the team is meeting the goals. I provide day to day support to my team and all other teams in in our area to ensure that my wealth on knowledge is shared throughout the business unit.I assist my team with processing of benefit claims, pension applications and any correspondence my team needs support with as we work as a team.

    • Contact Centre Team Leader
      • Nov 2014 - Apr 2017

      Managed a team of 12 Customer Service Officers handling inbound and outbound calls.

    • Customer Care Specialist
      • Jan 2014 - Nov 2014

      Investigated and handling complaints. Coordinating with other departments to find resolutions.

Education

  • Bankstown Tafe
    Banking - Financial Services
    -

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