Sales Support Coordinator

• May 2023 - Present

Customer Success Specialist

• May 2021 - Jan 2023

Mainly Assist Professors, students, and other clients via Intercom, email, or phone for inquiries on the pO Platform and report any platform bugs and issues with content from titles. Assist with LMS Integration for courses (Canvas, Blackboard, Moodle). Partaking in a variety of tasks outside of Customer Support from designing a book cover, switching students to new courses, assisting with proofreading new titles, setting up sheets for data entry for research, provide demos on the platform. Process University bookstore orders for Access Codes (of available titles from the pO Global Library). Show less

Receptionist

• Feb 2019 - Apr 2019

Provide and organize vehicle transportation for clients based on vehicle type, location, and clientele's personal preferences. Main point of contact between the transporter and client to track vehicle's trip and status for the duration of the service to ensure that client is fully updated and informed. Process transactions for the services and for additional benefits (Closed Carrier, Overseas Transportation, Multi Vehicle Transportation, Transportation for Watercrafts/Smaller Vehicles, etc) Show less

Customer Success Specialist

• Jun 2018 - Sep 2018

Assist clients' cases with with obtaining resources such as assets, tutorials, guides to help game developers further their skills and knowledge on developing projects via Unity 3D ( A cross- platform real-time/3D engine. Organize and file client cases and inquiries to the correct dept. (ex, General Assistance, Tech Support, Financial). Retain clients to continue renewing subscriptions (Unity Plus/Pro) and provide a more personalized assistance to overcome hurdles and inspire users to continue creating and developing projects. Show less

Social Media Specialist

• Mar 2017 - Jun 2018

Handle client cases on Postpaid + Prepaid Wireless Services using Social Media (Twitter, Facebook, Forums) via Salesforce + Sprinklr to provide long-term resolutions for customersthrough Phone & Online Live-Chat as the main point of contact // Offer Tech Support for Android and Apple Wireless Devices and Network Outages // Process Warranty Exchange for devices, evaluate devices to confirm eligibility for warranty exchange // Instruct/Inform clients on the exchange process + communicate with Post Offices and AT&T Warehouses to get direct information on device delivery status to update client on the exchange process // Retain current clients by fully committing to their cases and working beyond standard customer expectations to deliver personalized resolutions, mostly by providing loyalty services and new devices based off their concerns/needsProvide help with Troubleshooting for DTV, U-Verse, DSL, and Home Phone Services // Retain Unified Customers/DTV + U-Verse + DSL Customers by providing additional services andnewer equipment based off service type // Track equipment shipping for clients based on service type and new orders or warranty exchange. Show less

Customer Service/Billing Representative

• May 2015 - Jun 2017

Provide detailed assistance on Billing + Service inquiries for AT&T Postpaid Wireless via Onlinelive chat. Usually State Tax inquiries // Implementing better-suited services based on client'susage, assistance on device inquiries, and needs // Set up Reports and Tickets for Services/Network Issues, Device Loss/Damage for Warranty or Insurance Replacement (Asurion), AT&T System Billing errors // Process orders, device sales, and implement new services for Current or New Clients.