Daniela de Avila Lopes

Customer Experience at TechBnk
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, Brazil, BR
Languages
  • English Full professional proficiency
  • Español Limited working proficiency

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Credentials

  • Capacitação e Certificação em Ouvidoria
    ABBC - Associação Brasileira de Bancos
  • Governança Corporativa, Compliance e Ética.
    Saint Paul Escola de Negócios

Experience

  • TechBnk
    • Brazil
    • Financial Services
    • 1 - 100 Employee
    • Customer Experience
      • Jan 2022 - Present
  • Ambev
    • Brazil
    • Food and Beverage Services
    • 700 & Above Employee
    • Customer Experience
      • Mar 2020 - Nov 2020

      Atendimento ao cliente Donus (banco digital da Ambev). Atendimento ao cliente Donus (banco digital da Ambev).

  • Neon
    • Indonesia
    • E-Learning Providers
    • Ouvidora/ Ombudsman
      • Sep 2016 - Mar 2019

      Principal responsável pelas demandas da Ouvidoria, RDR, Consumidor.gov, Reclame Aqui e Procon.

    • Analista de Experiência do cliente
      • Nov 2015 - Sep 2016

      Atendimento ao cliente via chat e e-mail.

Education

  • Estácio
    Gestão de Recursos Humanos

Community

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