Experience

Brilliant Earth

• United States
• Luxury Goods & Jewelry
• 400 - 500 Employee

• Senior Operations Associate (Order Management)

  • Feb 2023 - Present

• Operations Associate

  • Feb 2022 - Feb 2023

  • Gather daily metrics for team data.• Support team functions while consistently delivering on expected individual output for the day, communicating promptly any challenges or roadblocks.• Ensure processes are efficient and streamlined. Identify gaps in process flows and formulate/implement policies and procedures to ensure smooth operation of business. Maintain and update current documented SOPs based on process changes.• Serve as the main trainer for multiple tasks within the team and organization.• Confidently navigate through company CRM, vendor portals and necessary external sites.• Confidently use excel as a tool to analyze data.• Collaborate cross-functionally, to answer questions related to operational processes from all departments. Show less

• Operations Assistant (Quality Assurance)

  • Jun 2021 - Feb 2022



Borough Of Tenafly

• United States
• Government Administration
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2020 - Jun 2021

  • Handled the switchboard and forward calls to the appropriate department. • Greeted those who entered Borough Hall and directed them to the appropriate department. • Processed Borough Mail. • Processed commuter & resident parking permits, garage sale permits, pet licenses, street opening and sidewalk permits-including receipting the payments. • Maintained employee attendance records. • Handled the switchboard and forward calls to the appropriate department. • Greeted those who entered Borough Hall and directed them to the appropriate department. • Processed Borough Mail. • Processed commuter & resident parking permits, garage sale permits, pet licenses, street opening and sidewalk permits-including receipting the payments. • Maintained employee attendance records.



Network Doctor

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Office Manager

  • Jan 2019 - Jan 2020

  · Organized and scheduled meetings and appointments · Maintained contact lists · Produced and distributed correspondence memos, letters and forms · Assisted in the preparation of regularly scheduled reports · Booked travel arrangements · Provided general support to visitors · Generated reports · Handled multiple projects · Prepared and monitored invoices · Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies · Carried out administrative duties such as filing, typing, copying, binding, scanning etc. · Received, sorted and distributed the mail · Coordinated repairs to office equipment Show less



Hekemian & Co., Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2017 - Dec 2019

  • Prepared listing materials and posted property listings • Prepared real estate forms and documents. • Managed a client database and prepared reports • Entered all invoices and payments into QuickBooks. • Prepared listing materials and posted property listings • Prepared real estate forms and documents. • Managed a client database and prepared reports • Entered all invoices and payments into QuickBooks.



Gold's Gym

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Assistant Sales Manager

  • Nov 2015 - Mar 2018

  • Oversaw lead generation for sales team.• Motivated sales staff and monitored their production levels by using the established Gold’s protocols and sales system programs.• Maintained acceptable level of personal sales production. Directly responsible for managing all sales systems to ensure that information is 100% accurate and submitted on a timely basis.

• Receptionist

  • Sep 2011 - Nov 2015

  • Greeted members and guests, answered questions and worked closely with the other members of the team. • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct, and that there was adequate change. • Provided billing information to members & received monthly payments.• Answered the telephone and represented the company in a professional and businesslike manner.