Experience

Retently

• United States
• Software Development
• 1 - 100 Employee

• Manager, Customer Success

  • Feb 2022 - Present



XOR

• United States
• Software Development
• 1 - 100 Employee

• Director of Implementation Services

  • Mar 2020 - Feb 2022

  Managed a team of 11 CSM and Implementation managers. Collaborated closely with the Product and Development teams for customer-requested features. Trained both CS, IM and Sales executives on the product. Acted as the Product Manager for the Virtual Career Fair platform. Managed a portfolio of over $1M ARR.

• Account Executive

  • Jul 2019 - Mar 2020

  San Francisco Bay Area



Segment

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Growth Manager

  • Apr 2018 - May 2019

  County Dublin, Ireland Segment makes it easier for businesses to build great customer experiences by instantly making all of their user data accessible in hundreds of marketing and analytics applications. Developers love our customer data platform because of its elegant APIs and extensive partner ecosystem that instantly translate data. Segment is trusted by over 15,000 companies worldwide - with customers including Atlassian, Bonobos, Instacart, Intuit and New Relic.



Google

• United States
• Software Development
• 700 & Above Employee

• App Development Consultant

  • Sep 2017 - Mar 2018

  County Dublin, Ireland • Prospecting app-first companies/developers to succeed with UA campaigns across IOS & Google Play • Supporting & developing these partnerships with app developers and publishers through a 91 day on-boarding programme • Collaborating with Google Account Specialists optimising performance driven campaigns for clients via Google Search, Display, YouTube, AdMob & Google Play

• Business Development Associate

  • Jun 2017 - Mar 2018

  County Dublin, Ireland Google AdWords is Google's online advertising program that lets you reach new customers and grow your business. With AdWords, you choose where your ad appears, set a budget you're comfortable with, and measure the impact • Engage with potential prospects to educate them on Google's online Search, Display, YouTube as well as Mobile advertising products and connect them with the leading Account Executives at Google • Closely collaborate with regional teams of online advertising experts… Show more Google AdWords is Google's online advertising program that lets you reach new customers and grow your business. With AdWords, you choose where your ad appears, set a budget you're comfortable with, and measure the impact • Engage with potential prospects to educate them on Google's online Search, Display, YouTube as well as Mobile advertising products and connect them with the leading Account Executives at Google • Closely collaborate with regional teams of online advertising experts at Google, to help companies and online platforms drive online conversions and build brand awareness • Provided new high-potential Google Advertisers with the best experience and results possible in achieving their online marketing goals. • Q3 2017: 130% attainment of given targets (amount of B.A.N.T. and appointments with the Account Executives). • Q4 2017: 850% attainment of cumulative in-quarter ad spend. • Averaged 70 activities composed of calls, emails and client meetings per day. • Managed a pipeline of 350 opportunities at any given time via SFDC.



Eirtight Technology

• Ireland
• Information Technology & Services
• 1 - 100 Employee

• Marketing and Customer Service

  • Sep 2016 - Apr 2017

  County Dublin, Ireland