Head of Property Management / Sales Representative

• Jul 2022 - Present

Rental Department Manager

• Jan 2021 - Jun 2022

Senior Property Manager

• Jul 2019 - Dec 2020

Property Manager

• Oct 2017 - Jun 2019

Senior Facilities Manager

• Aug 2013 - May 2017

- Based in Beijing, being Google Greater China IFM Account Lead to drive the site operation and facilities management in Beijing, Shanghai, Guangzhou, Hong Kong and Taipei Google offices with 18 direct / non-direct reports in JLL team and 350k sqft in the managed portfolio. - Delivering superior client services by meeting the SLA/KPI objective in the scope of soft service, engineering service, event support, sustainable communications and user experience. (KPI is maintained at a top level at 4.5 of 5 points) - Building leadership and drive employee engagement by regular catchup, employee induction, personal develop program, team culture building, reward & recognition in order to create a stable, engaged, self-motivated team with a minimum turnover rate. (Zero turnover rate in 2015) - Identifying and implement the opportunities of cost saving and obtain the share of the saves to acquire the additional incentive income. - Establishing strong and effective relationship with clients on both professional and personal level. Conducting regular operation reporting review with clients in weekly, monthly and quarterly basis. - Used to be a transition leader to transit China Motorola Mobility FM team into JLL service group from the previous service provider by merging 10 FTEs and 15 sub-contractors. Show less

Deputy General Facilities Manager

• Jul 2011 - Aug 2013

- Driving a 1.5 m sqft Microsoft campus property operation and project in twin skyscrapers (18F+15F+4F Basements) with 3k occupants. - Focus on CEM and hard service in the areas of building operation and maintenance, e.g. chiller plant, cooling tower, AHU, VAV, BMS, data centre, fire fighting, elevator, building facade, etc. - On behalf of Microsoft Sr. RE Portfolio Manager to execute the office expansion and retrofit projects, e.g. a 80k sqft office fit-out, minor tenant improvement remodelling, etc. Representing Microsoft, ensure its property comply with local real estate legislative requirements. - Quality control management on the employee services to optimize the procedure of housekeeping, office supply inventory, helpdesk, space planning, document management, audio visual, event support, fitness centre as well as procurement management. Show less

Facilities Manager

• Apr 2008 - Jul 2011

- Beijing a Site Manager to oversee Beijing Ericsson Campus and multiple leased sites operation and facilities management with 30 reports in JCI team and 700k sqft in the managed portfolio. - Leading hard service team to operate and maintain the facilities of chiller, cooling tower, water treatment, FCU, CRAC, CCTV, access control, etc. - Leading soft service team to operate the functions of helpdesk, mail room, reception, housekeeping, switchboard operator, security guarding, cafeteria, shuttle bus, landscaping etc. - Used to be managing an office relocation project with 1500 occupants moved. Show less

Technical Service Engineer

• Jul 2004 - Mar 2008

- Pre-sales and after-sales technical support on multiple products in the areas of UPS, PEMS, CRAC, Telecom DC Power, etc. - Developing corporate business by identifying the opportunities in technical service demands regarding expansion, upgrading, remodeling and maintenance based on customer’s business need, and by executing the relevant business contracts. - 6 months working experience in Bangladesh being a project manager to drive a PEMS design, installation and commissioning project for Citycell, a local telecom operator. Show less