Experience

Audi Concord
• United States
• Retail
• 1 - 100 Employee
• Brand Specialist

  • Apr 2021 - Present

Self Employed
• Real Estate
• 1 - 100 Employee
• Stay-at-home Dad

  • Feb 2018 - Apr 2021


Tesla

• Denmark
• Technology, Information and Internet
• 1 - 100 Employee

• Product Specialist

  • Mar 2017 - Feb 2018

  • Primary role to provide a fun educational experience for customers who visit our store and managed the overall customer experience with Tesla. • Complete orders for customers by receiving payment, applying for financing and keeping customer informed throughout on the progress of their order until receiving delivery. • Delivering vehicles to customers and finalizing paperwork for registration, finance and contracts. Creating reports from customer databases for customer for events being held in our region. Show less



Argos

• Malta
• Banking

• Merchandise Assistant

  • May 2016 - Mar 2017

  • Assisting Merchandisers and Lead Merchandisers with communicating to suppliers and placing orders for stock. • Placing orders with suppliers for new stock, arranging redistribution of current stock within our warehouse network and disposal of obsolete stock. • Creating daily reports of sales and inventory to highlight any trends of increases or decreases in sales then distribute the reports to team members. • Developing and maintaining relationships with suppliers ranging from multinationals to local businesses. • Staying up to date with suppliers on stock levels and following up with products that are temporarily unavailable; ensuring the stock is back and available for order as soon as possible. Show less



Zagame Automotive Group

• Automotive
• 1 - 100 Employee

• Customer Service Consultant

  • Oct 2015 - Mar 2016

  • To answer inbound calls for dealerships owned by the Zagame Automotive Group, these were predominantly sales or service enquires. • For sales enquires these needed to be transferred to a sales executive or to take a message and follow up with a sales executive once available. If a service enquiry book the vehicle in or for more specific inquiries transfer to a service advisor. • Creating reports for customers whose vehicle were due for a future service or overdue services. • To answer inbound calls for dealerships owned by the Zagame Automotive Group, these were predominantly sales or service enquires. • For sales enquires these needed to be transferred to a sales executive or to take a message and follow up with a sales executive once available. If a service enquiry book the vehicle in or for more specific inquiries transfer to a service advisor. • Creating reports for customers whose vehicle were due for a future service or overdue services.



Mercedes-Benz UK Ltd

• Sales & Service Advisor

  • Jun 2014 - Jan 2015

  • My main role was to support our consumer network to ensure that they were able to collect their new vehicle by setting up our complimentary 7-day insurance.• Advised customers of the benefits of our annual insurance policy.• Became the lead advisor for a national campaign. This role meant liaising with our retail network, underwriters and the marketing team.• Responsible for training all team members. Furthermore, monitoring consumer take up and reporting to management on the national campaign. Show less

• Trade & Technical Support Assistant

  • Mar 2013 - Jun 2014

  • Supported the product manager and trade & technical team.• Assisted in looking after the boutique sales; received and processed orders from the Mercedes-Benz Group of companies, made sure that all items were collected on time and obtained payment details.• Responsible for liaising with dealerships for receiving and crediting accounts when customers paid using a Mercedes-Benz gift card.• Controlled obsolete stock and coordinated disposal through the trade network or through staff sales.• Maintained our automated crediting system making sure that all errors were corrected in a timely manner. • Produced reports for management on accessory sales figures and stock levels.• Assisted the retail network with any product queries regarding release dates of future products and stock queries.• Proof read marketing activities for Mercedes-Benz Accessories ensuring that all sales information were accurate and up to date. Show less

• Apprentice Programme Administrator

  • Mar 2011 - Mar 2013

  • Collated data from members of my department and maintained the filing systems for audits.• Produced reports from our database with information that included assessor visits and learners starting dates and actual completion dates to see if apprentices are completed in a timely manner. • Assisted with recruiting apprentices for Mercedes-Benz; involving filling over 175 positions across England.• Received feedback on training courses to notice trends in positive and negative responses from delegates attending the courses.• Maintained and collated the equality & diversity statistics to analyse trends in applications. Show less