Daniel White
Customer Service and Sales Representative at UK Credit- Claim this Profile
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Bio
Credentials
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ER1
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Experience
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UK Credit
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United Kingdom
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Financial Services
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1 - 100 Employee
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Customer Service and Sales Representative
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Jan 2016 - Present
My Responsibilities here are a mixture of taking inbound calls and outbound calling warm leads generated by the business, manually and by way of an automatic dialler system. This is primarily a Customer Service role, but with a heavy sales element as well. UK Credit offer guarantor loans for people with low credit and it's my job to call the customers to get them to the next stage in that process. The leads are generated mostly through broker companies that the customer has used to apply for the loan, it's also my job to introduce the company and provide a very high level of service to ensure the customer feels reassured throughout. There is always customer ownership and I am expected to guide the customer through the process and hand off to an underwriter for final assessment. Multiple targets are in place such as sales volume target, conversion rate target, availability target, call volume target and compliance targets as UK Credit are FCA regulated. Show less
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Swinton Insurance
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Canada
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Insurance
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1 - 100 Employee
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Sales Exective
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Apr 2014 - Jan 2016
Dealing with customers on a face to face basis or over the telephone. Heavily focused on sales, with a large amount of administrative duties such as Spreadsheets, Filing, Post management and handling customer queries and complaints. Dealing with customers on a face to face basis or over the telephone. Heavily focused on sales, with a large amount of administrative duties such as Spreadsheets, Filing, Post management and handling customer queries and complaints.
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Aviva
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Insurance
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1 - 100 Employee
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Customer Advisor
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Mar 2010 - Apr 2014
Customer Service focused work with a strong element of sales. My responsibilities included dealing with customers on the phone and administrative duties. Customer Service focused work with a strong element of sales. My responsibilities included dealing with customers on the phone and administrative duties.
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Education
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2003 - 2007
Cliff Park High School
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Cliff Park High School
Community
