L1 Support

• Apr 2023 - Present

Operations Engineer

• Apr 2023 - Present

1. Oversee and manage the infrastructure built on Kubernetes, Docker, and AWS for high availability, scalability, and performance. 2. Continuously monitor and optimize the infrastructure to meet operational requirements and business goals. 3. Utilize AWS services to architect, deploy, and manage fintech systems, ensuring cost-efficiency, reliability, and scalability. 4. Establish monitoring systems and practices to proactively identify and address potential issues, ensuring system reliability and performance. 5. Communicate effectively with stakeholders and provide regular updates on system performance, enhancements, and potential risks. 6. Document system architecture, configurations, and operational procedures to facilitate knowledge sharing and future enhancements. 7. Continuously identify areas for process improvement and implement efficiency measures to enhance operational workflows. 8. Administer Gauss databases efficiently, ensuring optimal performance, data integrity, and security. Show less

Senior Technical Team Lead

• Jun 2023 - Present

1. Assign tasks and projects to team members based on their skills, experience, and workload capacity.2. Conduct regular performance reviews and provide constructive feedback to team members.3. Provide technical guidance, solutions, and troubleshooting assistance to team members and clients.4. Review and assess code submissions to maintain high standards of software development.5. Design, develop, test, and maintain server-side applications, databases, and APIs.6. Implement security measures to protect data and ensure the robustness of the backend infrastructure.7. Conduct market research to identify target audiences, trends, and competitors.8. Optimize website content, including backend elements like meta tags, schema markup, and site structure, to improve organic search rankings.9. Monitor and analyze website traffic, user behavior, and search engine rankings using tools like Google Analytics and SEO platforms.10. Implement technical SEO best practices such as XML sitemaps, canonical URLs, and structured data.11. Create a structured and well-organized coding curriculum for learners of varying skill levels, from beginners to advanced developers.12. Conduct coding workshops, classes, or training sessions either in-person or online. Show less

Project Manager

• Sep 2020 - Aug 2023

1. Resource Planning2. Project sourcing3. Digital marketing4. Team organization and motivation5. Team time management6. Project cost estimation7. Risk analysis and management8. Monitoring progress

Web Developer

• Jan 2021 - Aug 2023

1. Front-end and back-end web development 2. Search engine optimization (on-page and off-page) 3. social media marketing 4. CMS (WordPress) 5. Web hosting and maintenance 6. Technical advisor 7. Customer experience 1. Front-end and back-end web development 2. Search engine optimization (on-page and off-page) 3. social media marketing 4. CMS (WordPress) 5. Web hosting and maintenance 6. Technical advisor 7. Customer experience

Technical Support Engineer

• Nov 2021 - Apr 2023

1. Crafting thorough, thoughtful, and accurate responses to customer emails 2. Providing personalized support over the phone, emails, tickets, customer portals, and online chat 3. Answering customer queries and questions. 4. Proactively spotting areas for improvement in the product, and communicating these effectively with other team members, and owning the problem to ensure it is resolved. 5. Developing an understanding of what customers want on the site, and sharing this feedback and view to continue enhancing the product from a customer perspective. 6. Review or make changes to customer accounts. Show less

IT Support Specialist

• Aug 2019 - Oct 2021

1. Updated and installed new software. 2. Researched and identified problems with computers and advised clients on plans of action. 3. Disassembled computers to perform diagnostics and check for repair needs. 4. Trained customer on machine use and maintenance. 5. Diagnosed and troubleshot problems, repairing and restoring machines to peak performance 6. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns 7. Answered customers telephone calls 8. Data backup and recovery 9. Social media marketing, and website maintenance Show less

Education Assistant

• Jun 2017 - Feb 2020

Tutor in statistical package : R, SPSS, Excel, ODK, KOBO collect.

Private Tutor

• Jan 2015 - Nov 2018

A tutor in high school mathematics, chemistry and physics.

Enumerator

• Jul 2019 - Sep 2019

Data collection Data cleaning Data processing. Data collection Data cleaning Data processing.

Junior Computer Technician

• Mar 2016 - Jan 2019

Computer and accessories sales social media marketing computer hardware and software maintenance Record keeping Data backup and recovery Computer and accessories sales social media marketing computer hardware and software maintenance Record keeping Data backup and recovery

Clerk

• Aug 2017 - Aug 2017

verify voters finger prints cross check the voters ID with the manual register Assisted voters in the voting process. Records keeping verify voters finger prints cross check the voters ID with the manual register Assisted voters in the voting process. Records keeping