Experience

New Victoria Hospital

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Director Of Business Development

  • Aug 2019 - Present

  • Part of the transformational Executive Management Team – responsible for Business Development, Marketing & PR • Identify areas for commercial and operational improvement including revenue growth, cost containment and margin enhancement • Lead and develop a team to ensure the highest levels of performance in line with expectations • Led new website creation project – from brief to launch and beyond • Oversight of tenders and negotiations • Support the effective mobalisation of service developments and corporate and insurance contracts to operate in line with contracts and service delivery • Key achievements include: grew total net revenue from £16.9m to £22.6m in two and a half years (34% increase); signed multi-million pound new business contract within the first 5 months of joining NVH; improved website traffic to a record high (traffic more than doubled); formed new partnerships; multiple successful tenders, led new hospital website project Show less



Private Healthcare Information Network (PHIN)

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Hospital Relationship Manager

  • Feb 2019 - Aug 2019



The Princess Grace Hospital

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Head Of Business Development

  • Jan 2016 - Dec 2018

  • Develop and implement the hospital's marketing and business development plan• Responsible for 4 departmental budgets • Providing strategic direction and leadership to a 6 member cross-functional team – Marketing, Business Development, GP Liaison and Medical Secretariat• Identify, develop and implement strategic growth plans for the hospital, ISEH and London Digestive Centre• Growing and optimising hospital activity (including NHS) in line with HCA standard contracts and policy• Identification, recruitment, retention and engagement of consultants including succession planning• Increasing the complexity of existing specialties and the development of new services• Develop, manage and engage with key internal and external stakeholders• Oversight of Professional Educational Programme at the hospital• Responsible for contractual agreements at hospital site level • Part of project team for creation of new joint venture on Welbeck Street, called London Digestive Centre• Key achievements include: Promoted within 9 months of joining HCA, revenue growth exceeding set targets, successfully implemented key new services to drive referrals, managed complex projects with broad teams of people Show less

• Consultant Liaison Officer

  • Feb 2015 - Dec 2015

  • Developing and implementing the hospital business plan and activities• Recruitment and retention of consultants with the overall objective to increase consultant satisfaction• Development of hospital product and new service initiatives, including help to deliver the marketing plan• Consultant and GP marketing including website development



St John & St Elizabeth Hospital

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Marketing Manager

  • Apr 2011 - Feb 2015

  • Leading a 4 member cross-functional team at a unique charitable Hospital with an annual half million marketing budget • Implementation, co-ordination and evaluation of marketing campaigns within budget in order to deliver volume, revenue and profit growth • Leading change and develop a team in a newly merged department • Communicating with key stakeholders, including executive directors, consultants and heads of departments to develop specific marketing strategies • Lead, develop and design the Professional Education Programme at Hospital • Forming strategic alliances with other associated businesses and charities • Campaigns via local press, direct and digital marketing, social media • Creation of design briefs for press adverts and marketing literature, including a quarterly magazine • Strategic planning, delivery and coordinating public open events to promote services • Delivering digital strategy that glues great ideas together (PPC, Search Marketing & Social Media) • Foster innovation: Social Media, ongoing education programme; email marketing package for hospital and charity • Key Achievements include: Increased consultant revenue due to relationship building; Led marketing campaign for the creation of Casualty First, an innovative private, walk-in, urgent care centre in London; Led marketing campaign on several new units launched; Implemented CPR Training programme for GPs and practice in the community; Improved education programme which doubled attendance figures and increased profile of attending GPs Show less



London Chest Clinic

• Practice Manager

  • May 2010 - Mar 2011

  • Responsible for the recruitment, development, management and motivation of an effective and efficient team tasked with all daily administration tasks including managing consultant’s diaries, making travel arrangements and booking meetings • Leading the implementation of health and safety processes within the practice as part of a review and implementation of various policies and procedures on a company and legislative level • Developing processes to improve the use of IT systems to improve the operational management of the practice, particularly coordinating clinics across 7 different sites • Reviewing and rationalising stock levels of medical equipment, drugs and stationery, to improve profitability - maximizing income levels and minimizing expenditures • Responsible for reviewing laboratory test results to identify and initiate early recalls following abnormal results • Key Achievements include identifying and implementing new services for improved financial efficiencies Show less



Express Medicals Plc

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Sales & Marketing

  • Aug 2009 - Apr 2010

  • Accountable for the operational management and strategic development of all marketing activities for the company to achieve business objectives and deliver sustainable growth • Responsible for the effective lifecycle management of cross-media marketing projects from initial planning and development through to ongoing performance monitoring • Forecasting and approving marketing budgets and resource requirements, implementing and monitoring key performance indicators and financial metrics to ensure projects run to plan • Undertaking extensive market and competitor analysis to develop innovative campaigns, creating marketing copy and supervising the production of literature and communications whilst maintaining and protecting the company brand • Identifying business opportunities, presenting competitive tender proposals to secure new accounts and representing the company at industry exhibitions • Managing key client accounts, maintaining strong communication links and addressing concerns and queries professionally and efficiently whilst identifying opportunities to up and cross sell products and services • Managing, training and developing a multi disciplined team of personnel to ensure they each realise their full potential whilst facilitating in the achievement of set targets • Analysing and evaluating complex data to identify and implement key improvements to working practices and procedures to maximise return on investment without compromising quality • Key achievements include securing significant new business, including one key account that has become a top 15 client within 7 months Show less



Medicentres UK Limited

• London, United Kingdom

• Customer Care & Client Relationship Manager

  • Mar 2008 - Aug 2009

  • Accountable for the development, implementation and management of business strategies to maximise revenue potential and ensure exceptional standards of service are achieved • Working closely with the senior management team to successful create business and product development initiatives that achieve maximum return on investment • Responsible for the effective management of corporate relationships, implementing structured account management systems and monitoring key performance indicators to quickly identify and address issues • Working with the operational management of the customer contact function, ensuring compliance with company policy, current legislation and regulator standards • Developing and producing regular performance reports covering business functions including sales and capacity utilisation • Accountable for the development of a customer care centre, including recruitment and selection of a new team, the development of training programmes and implementation of working practices and key performance indicators • Responsible for the management of key business initiatives including the re-launch of a customer benefit scheme and the launch of the “Flu Prevention Campaign 2008” • Key achievements include the identification and development of a strategic partnership with a newly formed company, and the successful management of a corporate health screening programme for company personnel Show less