Senior Consultant

• Jul 2021 - Present

Atlassian Solutions Consultant

• Aug 2017 - Jul 2021

Business Analysis - Identify and document customer requirements and objectives. - Define, maintain, and prioritise customer requirements within the product backlog ensuring that the project vision and roadmap is well-defined. - Identify current business processes and identify opportunities for improving these through delivery of Atlassian solutions. - Create, analyse, and validate functional specifications and mock-up designs. - Obtain inputs from SysOps team to identify… Show more Business Analysis - Identify and document customer requirements and objectives. - Define, maintain, and prioritise customer requirements within the product backlog ensuring that the project vision and roadmap is well-defined. - Identify current business processes and identify opportunities for improving these through delivery of Atlassian solutions. - Create, analyse, and validate functional specifications and mock-up designs. - Obtain inputs from SysOps team to identify architectural and system inter-dependencies. - Apply industry knowledge and best practices to ensure optimal Atlassian solution designs. Implementation and Support - Install, configure, and customise Atlassian solutions according to customer requirements. - Provide ongoing Atlassian application support to customers. - Identify and solve Atlassian application configuration flaws and issues. - Troubleshoot Atlassian application support issues for customers within agreed SLAs. - Plan, author, and maintain operational and user support documentation as required. Account Management - Engage with and manage multiple customer accounts and projects. - Establish and maintain effective relationships with internal and external stakeholders. - Plan and manage small to medium sized projects effectively using agile methodologies. - Ensure services are delivered according to customer expectations and within schedule. - Contribute to pre-sales discussions with prospective customers.

Junior Atlassian Solutions Consultant

• Feb 2017 - Aug 2017

QA Resource Manager

• May 2016 - Jan 2017

- Prepare projects for both internal/external translators and for delivery to client - Identify resources to work on projects - Assist on the reporting of job status and performance criteria - Make sure the testers complete the projects on time - Coordinate with test leads to ensure success with all active projects - Review the timesheets, measure team’s profitability and report this to the Program Manager

Production Assistant

• Jan 2015 - May 2016

- Support project managers in the management of projects - Prepare projects for both internal and external translators - Identify resources to work on projects - Receive translated projects and prepare them for delivery to client - Assist on the reporting of job status and performance criteria

Assistant Lead Tester / QA Lead Tester

• Feb 2013 - Dec 2014

QA Spanish Localisation Tester / QA Lead Tester, (Glasgow)

• Feb 2011 - Feb 2013

QA Tester: - Identifying spelling, grammar, punctuation and other language errors - Identifying cultural issues - Logging details of errors/issues found and providing suggestions for improvements - Ad hoc translation - Compliance testing on different platforms (X360, PS3, PSP, PSVita, NDS, 3DS, Nintendo Wii) - Creating compliance test plans for different platforms - Functionality testing - Mobile testing (Android, iPhone, iPad) QA Lead Tester: - Leading and… Show more QA Tester: - Identifying spelling, grammar, punctuation and other language errors - Identifying cultural issues - Logging details of errors/issues found and providing suggestions for improvements - Ad hoc translation - Compliance testing on different platforms (X360, PS3, PSP, PSVita, NDS, 3DS, Nintendo Wii) - Creating compliance test plans for different platforms - Functionality testing - Mobile testing (Android, iPhone, iPad) QA Lead Tester: - Leading and managing a team of up to 30 testers - Assign tasks to team of Testers including Senior Testers - Confirmation and validation of bugs - Mastering and security of project media and hardware - Communication with clients including reporting - Organising and maintaining employee shift patterns - HR tasks related to managing a team such as interviewing, verifying hours, conducting disciplinaries, coaching and training, etc. - Assisting the sales team in preparing quotes and contracts - Experience in technical support providing support via phone, instant chat and email for inbound customer contacts seeking technical assistance, gameplay and billing queries

Spanish Localisation Tester

• Jun 2008 - Nov 2008

- Identifying spelling, grammar, punctuation and other language errors - Identifying cultural issues - Logging details of errors/issues found and providing suggestions for improvements - Testing on different platforms (PSP, NDS, Nintendo Wii, PC, Mobile) - Identifying spelling, grammar, punctuation and other language errors - Identifying cultural issues - Logging details of errors/issues found and providing suggestions for improvements - Testing on different platforms (PSP, NDS, Nintendo Wii, PC, Mobile)

Shop assistant

• Jan 2008 - Feb 2008

- Sell products and assist customers in computers, pc videogames, pc accessories, video cameras, digital cameras, tv’s… - Sell products and assist customers in computers, pc videogames, pc accessories, video cameras, digital cameras, tv’s…

Spanish Localisation Tester

• Jul 2006 - Dec 2006

- Identifying spelling, grammar, punctuation and other language errors - Identifying cultural issues - Logging details of errors/issues found and providing suggestions for improvements - Identify and report functionality issues - Testing on different platforms (Game Boy Advance, Nintendo DS, Gamecube) - Identifying spelling, grammar, punctuation and other language errors - Identifying cultural issues - Logging details of errors/issues found and providing suggestions for improvements - Identify and report functionality issues - Testing on different platforms (Game Boy Advance, Nintendo DS, Gamecube)

Computer repair and assembly technician

• Jan 2006 - May 2006

- Responsible of repairing and assembly computers - Technical support for clients - Responsible of repairing and assembly computers - Technical support for clients