Commercial Development Director Expand to Private

• Feb 2023 - Present

Sales & Service Regional Manager North

• Jun 2017 - Dec 2022

-Establish annual/quarterly/monthly objectives of Sales, Collection, Growth focused on the regional P&L -Management of strategies, actions and goals for the acquisition of credits and Insurance in the Northeast Region. Digital and traditional. -Management of KPIs and establishment of regional Benchmarks. Monthly reports and presentations with the Board of Directors. -Monthly performance meetings with work teams for accountability, updating of trends and key management approaches. -Lead generation and conversion campaigns for call center LEADS/BTL/ATL budgets. -Ensure the execution of national strategies with C&R, Finance, Mkt, S&SP -Development of Teams/Selection development and succession plans. -Span of control 120 employees, 800 commission agents and 60k customers. -Budget control and responsible for the P&L of the region. Show less

Country Security Manager

• Apr 2016 - Jun 2017

Provide support for implementation and operationalization of Security Strategy in the Country, Covering Asset, People, Product and Information Security and is responsible to deliver investigations, as well. Total locations, 01 R&D, 01 Production, 10 Warehouses, 07 Offices. Perform compliance investigations and interviews. (CCTV, Guards, Alarms, Safes and Logistics) Budget responsible for the Security function in MX. Information Security Program thru awareness programs and driving implementation of technical measures with support of technical specialists for Mx and LATAM. Operationalize Product Security investigations and lead working group in cooperation with legal to mitigate the risks of counterfeiting and illegal products in the MX market. Show less

Divisional Operational Manager

• Jan 2015 - Mar 2016

-Deliver balance results -Deploy the commercial strategy across de North Region (People, Financial, Operational Excellence, Growth) -Robust the operational rhythm and best practices. -Deliver balance results -Deploy the commercial strategy across de North Region (People, Financial, Operational Excellence, Growth) -Robust the operational rhythm and best practices.

Country Security Manager

• Mar 2014 - Jan 2015

Act as security expert senior leader to develop global and local strategy, policy, control framework, procedures, standards and awareness for Security, Safety and Compliance. Travel Advisor and Staff protection in LAN Territory Accountable for Security Budget and efficiency. Responsible for CCTV, Safes, Alarms and Lay out of new locations. Act as the senior technical expert and lead within market in relation to security and LP, acting as a champion and role model for others providing guidance and support. Show less

Regional Security Manager

• Jun 2005 - Feb 2014

Lead investigations into serious fraud and implement and follow up any recommendations for corrective actions to ensure lessons identified are cascaded in the market and across the group. Conduct fraud investigations regarding fictitious agreements. Investigation related to Collections, falsification of documents, sing and banking slips. Internal investigations on threats or extortions to staff and external investigations with suppliers and fictitious customers Interrogations to the perpetrators Organization of logistics executives visits to branches Validation of bank querys and issues with Staff (All levels) Fraud indicators Analysis (MI, KPI’s, FRD Pack) Development of strategies for the prevention and detection of FRD’s. Show less