Direct Support Professional

• Apr 2023 - Present

Work with participants to implement their Individual Service Plans (ISP’s). Document progress on the goals and objectives of people who receive services. Provide training and support for people navigating social situations and behavior management. Create stimulating daily and weekly schedules, based on ongoing input and suggestions, that reflect the interests of the people who receive services. Assist in the development and implementation of quality programming and curriculum for people who receive services. Have a person-centered approach to helping others achieve their goals. Show less

Information Technology Contractor

• Feb 2023 - Present

Shift Supervisor

• Jun 2020 - Feb 2023

-Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, --Customers and Service are completed -Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s) -Ensure that all employees present a neat clean appearance and wear company uniform -Ensure food safety, quality and accuracy of orders -Personally demonstrate the Customer needs are the highest priority -Ensure food safety, quality and accuracy of orders -Resolve customer complaints quickly while maintaining positive customer relations -Greets customers with a smile, is polite and pleasant when speaking with customers -Works with urgency -Understands and uses approved timekeeping system, including accurately recording all hours worked Acts without being told, goes beyond what is simply required and maintains a high activity level Provide regular feedback to the RGM on the performance of Team Members Provide ongoing constructive and complimentary feedback to Team Members Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand Actively participates in the training of Team Members Handle conflicts constructively and works with RGM to achieve resolution Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor Oversee proper product preparation, rotation, portioning, cooking and holding times Show less

Information Technology Contractor

• Aug 2020 - Oct 2020

-Project move to move user’s workstations (computers, phones monitors, keyboard mice, etc.) from one floor to another -Document old user desk setup layout to set up for new workstations -Ensure that new workstations had no issues when setting up computer equipment -Collaborate with a small group to make sure users layouts were set correctly -Image and configure computers with up-to-date Windows 10 -Project move to move user’s workstations (computers, phones monitors, keyboard mice, etc.) from one floor to another -Document old user desk setup layout to set up for new workstations -Ensure that new workstations had no issues when setting up computer equipment -Collaborate with a small group to make sure users layouts were set correctly -Image and configure computers with up-to-date Windows 10

Technical Support Specialist

• Sep 2019 - Apr 2020

Technical Support Specialist I that coordinates, diagnose, and troubleshoot incoming global employee calls, tickets and external webmaster candidate emails. Provide support services to employees and candidates with technical problems and information technology issues involving desktop from local personnel and field office employees as well as employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer or candidate to appropriate technical personnel. Provide case (incident) status updates to management and end-users. Also supports and maintains effective relationships with users. Adhere’s to standard operating procedures and customer service guidelines relating to remote IT support. Responsibilities include: · Answer front line support calls from corporate and field users with the ability to assist users with ""how to questions"" on various technical Issues. · Troubleshoot and resolve computer, network, and/or software issues including basic terminal server user maintenance from corporate and field users. Document all support incidents into support team incident tracking database. · Contribute to support team knowledge base on a regular basis with current and relevant customer and team documentation. · Able to help spot trends and work to validate solutions. · Assign tasks to third level support and/or IT escalation teams for further assistance. Show less

Desktop Support Intern

• Feb 2019 - Jul 2019

-Image and configure on average 35 computers with up-to-date Windows 10 and Mojave for upcoming new hires weekly and future use -Communicate with 8 through 10 hiring managers weekly through confirmation email updates about new hires computers, set up dates, and computer / desktop set up deliveries -Activate accounts for new hires weekly for software access such as Druva, Microsoft 365, Box Sync, and Active Directory for ready to go use upon arrival -Install a variety of desktop applications into computers -Organized weekly onboarding employees with Microsoft Excel to keep track of computers given, account access needed, cubical location, hiring manager, and confirmation emails about receiving onboarding new hire ticket and employee type (FTE & Contractor) -Used ServiceNow to receive and close out tickets for troubleshooting computer issues, hardware request, and onboarding new hires resulting in a timely resolution -Communicate with end users daily via email or Skype to set up times for desk visits to deliver equipment or troubleshoot issues and any follow up updates -Assist and analyze issues with end users in person for troubleshooting issues that could not be completed through helpdesk over the phone such as laptop connection issues, replacing equipment, or replacing computer hardware -Utilized Active Directory daily to reset users’ passwords, add users to groups, and delete computers off the system -Assisted in improving documentation with attention to detail for instructions on application downloads for easy to follow process -Utilized System Configuration Center Manager to remove computers off the system -Organized Back of House storage room desktop inventory weekly and report current supplies to colleagues Show less

Student

• Aug 2018 - Jul 2019

Year Up is an intensive, one-year technology-training program for Diablo Valley College students that combines hands-on skill development with professional internships at some of the Bay Area’s top companies. As you work toward completing your degree at DVC, we support you in launching a career in the tech industry. During the first term of the program, you will register and take courses with your Year Up Learning Community. In your second term, you will spend approximately 35 hours/week at a professional internship at one of Year Up’s 50+ corporate partners – organizations like Salesforce, Twitter, GE Digital, Workday, and Bank of the West. Show less

Cashier

• Oct 2018 - Dec 2018

Providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. Also prepare and store food ingredients, assemble food and beverage orders, check to make sure they’re correct, package products, and maintain a clean, safe work and dining environment. Providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. Also prepare and store food ingredients, assemble food and beverage orders, check to make sure they’re correct, package products, and maintain a clean, safe work and dining environment.

Processor

• Jun 2017 - Oct 2018

Processors exceed customer expectations by providing doughnuts that are not only fresh but meet Krispy Kreme standards by applying the proper icings, toppings and fillings to the various doughnut varieties. Processor also is tasked with prepping wholesale orders for shipping. Assist in the retail or production areas on an as needed basis. Maintaining efficiencies and a clean store atmosphere are paramount. A commitment to teamwork, a clean, professional appearance, enthusiasm, and a high energy level are necessary throughout the shift. Show less

Delivery Driver

• Jul 2016 - Jul 2017

Cashier

• Oct 2013 - Jul 2016

Providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. Also prepare and store food ingredients, assemble food and beverage orders, check to make sure they’re correct, package products, and maintain a clean, safe work and dining environment. Providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. Also prepare and store food ingredients, assemble food and beverage orders, check to make sure they’re correct, package products, and maintain a clean, safe work and dining environment.