Experience

New City College

• United Kingdom
• Higher Education
• 200 - 300 Employee

• Diploma in Education & Training

  • Sep 2022 - Present

• Supported Learning LSA & Student Services

  • Sep 2020 - Present


Lambeth College - The Careers College
• United Kingdom
• Education Administration Programs
• 1 - 100 Employee
• LSA & Student Services

  • Jan 2020 - Sep 2021

Westminster Kingsway College
• United Kingdom
• Education Administration Programs
• 1 - 100 Employee
• Support Specialist

  • Oct 2018 - Nov 2019


Top Tutors

• Education Administration Programs
• 1 - 100 Employee

• Private Tutoring

  • Jul 2012 - Aug 2019

  Private Tutoring focusing on Common Entrance, GCSE, A-Level (AS and A2) & International Baccalaureate. Subjects Covered: Spanish Language, German Language, English Literature & Language, Geography, History and Business Studies. Private Tutoring focusing on Common Entrance, GCSE, A-Level (AS and A2) & International Baccalaureate. Subjects Covered: Spanish Language, German Language, English Literature & Language, Geography, History and Business Studies.


Fast Tutoring Ltd
• United Kingdom
• Education Management
• 1 - 100 Employee
• Language Tutor

  • Jun 2015 - Dec 2018


Heston Community College

• Teaching Assistant

  • May 2018 - Sep 2018

  Great School: Students are very keen to learn and days fly past. Excellent experience! Great School: Students are very keen to learn and days fly past. Excellent experience!



Ellen Wilkinson School

• United Kingdom
• Chemical Manufacturing
• 1 - 100 Employee

• Teaching Assistant

  • Feb 2015 - Apr 2016

  Spanish, French & German Lessons Spanish, French & German Lessons



West Herts College

• United Kingdom
• Higher Education
• 300 - 400 Employee

• Journalism Lecturer

  • Mar 2012 - Oct 2012

  BTEC Journalism Department Lecturer Years 1 & 2 BTEC Journalism Department Lecturer Years 1 & 2



Central College London

• Education Management
• 1 - 100 Employee

• Business Studies Teacher & Student Welfare Officer

  • Mar 2011 - Oct 2011

  * Business Lecturer & NCFE Program Development. * English Teacher and language support * Sales vis-à-vis International Academic Agencies in order to increase the College's sales revenue and grow their customer base through handling leads from various sources. * Business Lecturer & NCFE Program Development. * English Teacher and language support * Sales vis-à-vis International Academic Agencies in order to increase the College's sales revenue and grow their customer base through handling leads from various sources.



Barclays Bank

• Insurance Advisor

  • Sep 2010 - Jan 2011

  Advising current CM's of insurance policies, drafting transactions and maintaining a seamless flow within the policies complaints procedures. Working with FSA, compliance and in-house systems to ensure comprehensive database management and team diagnostics. Advising current CM's of insurance policies, drafting transactions and maintaining a seamless flow within the policies complaints procedures. Working with FSA, compliance and in-house systems to ensure comprehensive database management and team diagnostics.



The Listening Company, London

• Barclays Home SOS

  • Jun 2010 - Jan 2011

  Providing an urgent inbound customer response service for home emergencies. Researching and responding to complaints through to resolution. Working closely with management to ensure FSA guidelines and compliance adhered to. Training new agents with ongoing product support. Hutchison 3G Network - June 2010 - September 2010 New Sales Acquisition; Cold calling potential customers and securing new contracts for the Network. Boosting mobile phone sales and promoting Hutchison 3G nationwide. Creating a prospective new sales 'pipeline' and closing deals effectively. Working to challenging daily targets within a driven sales environment with a commission based structure. Show less



Ellis & Co; Harrow

• Consultant

  • Oct 2009 - Jun 2010

  Customer Account Management. Responsible for registering and updating new applicants. Also involved in organising a busy diary and arranging property viewings. Manage large portfolio of clients and suppliers to ensure business cash flow working properly. Part of team managing general accounting and administration and reporting to MD. Customer Account Management. Responsible for registering and updating new applicants. Also involved in organising a busy diary and arranging property viewings. Manage large portfolio of clients and suppliers to ensure business cash flow working properly. Part of team managing general accounting and administration and reporting to MD.



Delta Airlines Inc, London

• Senior International Reservation Sales, Loyalty Programme and Customer Relations Manager

  • Apr 2005 - Nov 2009

  Delta Air Lines, Inc. (IATA: DL, ICAO: DAL, Callsign: DELTA) (NYSE: DAL) is a United States airline based and headquartered in Atlanta, Georgia. It is the world's largest airline in terms of passenger traffic and fleet size. On October 29, 2008, Delta completed its merger with Northwest Airlines to form the world's largest commercial carrier. Engaged with international customers via phone and web. Responsible for ensuring increased customer satisfaction. Used innovative and out of box thinking to solve customer issues and turn irate customers in to customers happy to pay for an upgraded service. Became 'go to person' for understanding how to make the Delta reservations system work, especially in times of high volume and stress. Given responsibility for mentoring, training new agents and integrating them in to the team. Worked very comfortably across German, Spanish and English languages with internal staff and customers. Show less



Interhome Ltd.

• Entertainment Providers
• 1 - 100 Employee

• European Reservations and Translator

  • Sep 2003 - Apr 2005

  Trained in BIRD reservations and ITMS (International Translation Messaging System). * Daily liaison with EU clients via incoming calls and e-mails to book their holiday villas. * Responsible for all incoming mail and daily dispatch of brochures to clients. * Translating property descriptions, directions and complaints from Spanish and German. * Consistently monitoring competitive performance, customer feedback and satisfaction. Trained in BIRD reservations and ITMS (International Translation Messaging System). * Daily liaison with EU clients via incoming calls and e-mails to book their holiday villas. * Responsible for all incoming mail and daily dispatch of brochures to clients. * Translating property descriptions, directions and complaints from Spanish and German. * Consistently monitoring competitive performance, customer feedback and satisfaction.



Waterstones, London

• Sales Assistant

  • Sep 2003 - Apr 2005

  Sales, Purchasing and Customer Relations' Front line sales face to face and via telephone. Fully trained up on in house 'Phoenix' and Book Data' intranet systems and responsible for ensuring order fulfilment national and international. Point of contact for all customer issues involving non English speaking nationals. Sales, Purchasing and Customer Relations' Front line sales face to face and via telephone. Fully trained up on in house 'Phoenix' and Book Data' intranet systems and responsible for ensuring order fulfilment national and international. Point of contact for all customer issues involving non English speaking nationals.



Dimbleby & Sons Newspapers, Richmond

• Editorial Assistant and Reporter

  • Apr 2001 - May 2001

  Reported for The Brentford & Chiswick Times Features and reviews for the Hounslow Feltham & Hanworth Times Reported for The Brentford & Chiswick Times Features and reviews for the Hounslow Feltham & Hanworth Times



The Financial Times, London

• Broadcast Journalist

  • Mar 2001 - Apr 2001

  Providing mobile phone subscribers with live news, share prices and currencies Writing and sub-editing news bulletins ready for broadcast Editing news summaries and bulletins using Cool Edit. Providing mobile phone subscribers with live news, share prices and currencies Writing and sub-editing news bulletins ready for broadcast Editing news summaries and bulletins using Cool Edit.



Gair Rhydd, Cardiff

• Freelance Journalist

  • Jan 1999 - Nov 2000

  Responsible for researching and writing features about life in Cardiff. Responsible for researching and writing features about life in Cardiff.