Support Analyst

• Sep 2020 - Present

Support Analyst

• May 2020 - Aug 2020

Student

• May 2017 - Apr 2020

Computer Programmer Diploma/Database Fundamentals Certificate/Database Application Development Graduate Certificate

Payment Services - Team Support

• 2017 - 2017less than a year

Intermediary level management responsible for maintaining a fast and efficient service for customers.Ensure all employees needs are met while making certain they perform at a high level of performance and efficiency.Mediate issues and concerns between high level management and employees.Able to maintain attention to detail while effectively multitasking in a fast-paced environment.Solve problems as they occur and recognize when an issue requires escalation to someone with higher… Intermediary level management responsible for maintaining a fast and efficient service for customers.Ensure all employees needs are met while making certain they perform at a high level of performance and efficiency.Mediate issues and concerns between high level management and employees.Able to maintain attention to detail while effectively multitasking in a fast-paced environment.Solve problems as they occur and recognize when an issue requires escalation to someone with higher authorization. Show more Show less

Call Center Associate

• 2015 - 20161 year

Responsible for coordinating the completion of provisioning and assurance work or service orders done by technicians. This includes a responsibility for building daily work loads and schedules through coordination with various departments. Ensured that service is provided to external or internal customers on a timely basis. Developed strong time management and communication skills while adapting on the fly.

Signals & Communication Assistant

• 2012 - 20153 years

Responsible for installing, repairing, testing and maintaining various signal and communications systems and apparatus. This is including railway signaling systems, wayside information systems, and highway grade crossing protection systems. This involved hand digging to bury cable, use of wiring equipment, using a variety of hand tools, bonding rail and testing signal plants.Able to make effective decisions in unfamiliar locations or when responding to changes or interruptions in work… Responsible for installing, repairing, testing and maintaining various signal and communications systems and apparatus. This is including railway signaling systems, wayside information systems, and highway grade crossing protection systems. This involved hand digging to bury cable, use of wiring equipment, using a variety of hand tools, bonding rail and testing signal plants.Able to make effective decisions in unfamiliar locations or when responding to changes or interruptions in work processes. All in accordance with following company safety procedures, use of common sense and maintaining an overall level of safety awareness while providing clear written and verbal communications working as an individual or in a team environment. Show more Show less