Experience

Drake & Morgan

• United Kingdom
• Food and Beverage Services
• 100 - 200 Employee

• Training Assistant General Manager

  • Jun 2023 - Present



The Ivy Collection

• United Kingdom
• Hospitality
• 700 & Above Employee

• Restaurant Manager

  • Jan 2023 - Jun 2023

  Short Term Contract. Short Term Contract.



Dishoom

• United Kingdom
• Restaurants
• 300 - 400 Employee

• Acting Assistant General Manager

  • Aug 2021 - Jan 2023

  Senior Restaurant and Department Manager- Directly leading for 39 team members and indirectly 85 team members responsible for the bellow duties and achievements while daily running the floor and interacting with team and guest to ensure smooth service on a high capacity venue with 5.500-7000 covers weekly and 160k weekly sales.Server Department manager. -Overseen the server department on all day to day activities following up on guest feedback and ensuring standards are met daily within the team performance.-Building rotas and managing 35 team members requests.-Mystery dinners up 10% since since picking up department.-Weekly feedback on service from 92.5% to a regular 95.5-96.5%.-Department turnover reduced in 30%.Senior manager.-Responsible for training and development of new managers within the business and leading a team of 4 floor/department managers. -Assisting the GM- with all day to day AGM duties in the absence of a AGM since September.Responsible for H&S, Food Safety audits with results over 90% across the last 9 months with the last H&S audit at 100%.-Maintaining the most compliant site with food alert within the company.-Ensuring control of comps & promos are within the 4% company target.-Controlling Bar and Consumables stock- Overseeing stock takes and overall wastage.-Communicating and explaining both to GM and Area managers retention, feedback, sales with clear planing and expectations week over week.-Responsible for all FOH & BOH maintenance ensuring all venue is spotless to a high standard & that all system are operating at all times, building up strong relations with contractors and suppliers.-Overseen all department duties Bar, Expo/Runner, Stock and Host manager to ensure everything is running smooth across departments with clear communication goals and a hand on approach to solve issues on long & short term.-Leading weekly meetings to discuss development, performance, feedback sales and plan clear focus goals to the week ahead. Show less

• Restaurant Manager

  • Oct 2020 - Aug 2021

  Expo Manager.-Leading a happy team of expediters and food runners- Ensuring rotas satisfy team & business needs.-Responsible for training and development plans for 20 team members.-Promoted in house 10 team members to different positions of the venue by foreseen strong attitude and skills and adapting across a less strong recruitment pos covid.Stock Manager.-Responsible for all orders of crockery and consumables ensuring holding stock is accurate to satisfy service & implementing multiple procedures to reduce waste that got replicated across the company.-Most accurate and efficient Non- Food stock within the company.-Scaled up a project to project guest cost in consumables and develop procedures to foreseen orders according to covers per week.Floor Manager -- Experienced in managing a fast paced working environment, 200+ covers, £160k average weekly sales- Oversee front of house departments and restaurant operations, ensuring high standards are met- Key focus on enhancing the guest experience, touching every table in my section of the floor, ensuring smooth delivery of service, responsible for restaurant presentation with key attention to detail (lighting, sound, smell, table layout etc) - Responsible for department rota’s & general administrative duties for floor management - Trained in fire safety and first aid - Awarded twice for Most supportive team member. Show less

• Expeditor

  • Sep 2019 - Oct 2020

  First job in the UK hospitality sector.Started as a food runner on the company got promoted to Expeditor 5 months afterWorking in Dishoom venue with almost 200 covers, in a busy environment challenging and fast paced.Working has a expeditor ensuring service to every food order, in constant communication with kitchen, ensuring special requests, allergies are dealt with precaution and safety.Making sure before, during, and after service operations are accomplished with high standards of service, and cleaning. Managing a team of food runners, ensuring that prep for service is ready and the service meets the company standards.Constantly communication with restaurant management and kitchen so every guest gets the best experience possible in our venue.Daily Checks list and formal reporting to Management daily.Assisting Stock manager with stock control, ordering and maintenance. Show less



CAFÉ TABA

• Restaurants

• Bar manager.

  • Nov 2017 - Aug 2019

  First experience in hospitality management in a Bar located in the border between Spain and Portugal with big outside area a high volume of customers from all over Europe. Busy environment at night and weekends with live music, brand/product launching party's. I was Responsible for all staff management, close contact with suppliers and ordering for all products, responsible for marketing promotions, customer service operations dealing with complaints or special requests. Providing training to all new team members, building rotes and Authorities inspections. Controlling and maintaining high standards of cleaning and safety. Show less



Urban Beach Night Club

• Lisbon, Portugal

• Public Relations Manager

  • Apr 2014 - Aug 2016

  Public Relations - Team manager. First experience in the hospitality sector on one of the best Night club/ Restaurant in Lisbon. I was responsible for a team of 15 people , dealing with reservation for VIP area. Managing the team making sure the more than 1000 guest every night enjoyed the Team service regarding reservations special requests. Responsible for the night party guest list of the team each member. Responsible of hosting every single guest during the entrance. Responsible of queuing control and supervising fashion codes for the night. Responsible for managing/ briefing security team every night. Show less