Experience

Millennia Village
• Malaysia
• Housing and Community Development
• 1 - 100 Employee
• Management Associate

  • Sep 2022 - Present


君澜酒店集团

• China
• Hospitality
• 1 - 100 Employee

• Front Office Agent - Concierge

  • Jan 2020 - Apr 2020

  Served as the guest's liaison for both hotel and non-hotel services. The function was an extension of front desk agent duties. Duties: • Assist the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. • Provide concise and accurate directions. • Room guidance and introduction for the guest. • Attend call inquiries from guests and other departments. • Room availability check. • Guest luggage handling procedure.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Student Employment Program

  • Aug 2018 - Nov 2019

  Adopted by Marriott International (MALAYSIA) as step student who participated in Student Employment Program. Adopted by Marriott International (MALAYSIA) as step student who participated in Student Employment Program.



Sheraton Imperial Kuala Lumpur Hotel

• Hospitality
• 1 - 100 Employee

• Club Lounge Service Agent (VIP)

  • Jan 2019 - Mar 2019

  Worked in the VIP lounge of a hotel, an exclusive, private area provided by the property, with access granted to elite guests only. Duties: • Provide excellent customer service within the front office and F&B. • Meet the needs of these special guests. • Remember the guest’s food preference. • Opening and closing of the lounge. • Stock preparation for F&B. • Attend call inquiries from guests and other departments. • Guest check-in and check-out. Worked in the VIP lounge of a hotel, an exclusive, private area provided by the property, with access granted to elite guests only. Duties: • Provide excellent customer service within the front office and F&B. • Meet the needs of these special guests. • Remember the guest’s food preference. • Opening and closing of the lounge. • Stock preparation for F&B. • Attend call inquiries from guests and other departments. • Guest check-in and check-out.