Experience

Mdee

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Project Coordinator-BT

  • Apr 2021 - Present

  Mdee is a leading BT and EE airtime distributor supporting over 300 independent partners across the UK. Partner Support/Project Management Mdee is a leading BT and EE airtime distributor supporting over 300 independent partners across the UK. Partner Support/Project Management



Verizon Connect

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tier 2 Technical Specialist UK & IRL

  • Aug 2018 - Apr 2021

• Tier 1 European Customer Care Representative

  • Nov 2017 - Jul 2018

  Verizon Connect (Subsidiary of Verizon Communications Inc) Formally Fleetmatics I was TUPE in March 2018 My Objectives and responsibility are not limited but include: ⮚ Handle incoming calls from customers and engineers, raising and investigating cases in Salesforce.com and responding to customers as necessary ⮚ Advise customers of how to access training and train them if required. ⮚ Handle emails from customers, colleagues, and 3rd party engineering providers. ⮚… Show more Verizon Connect (Subsidiary of Verizon Communications Inc) Formally Fleetmatics I was TUPE in March 2018 My Objectives and responsibility are not limited but include: ⮚ Handle incoming calls from customers and engineers, raising and investigating cases in Salesforce.com and responding to customers as necessary ⮚ Advise customers of how to access training and train them if required. ⮚ Handle emails from customers, colleagues, and 3rd party engineering providers. ⮚ Responding to voice messages left during busy times ⮚ For all contacts relating to an existing open issue, I’m required to add a note to an existing case ⮚ Identify customer concerns and issues, taking the necessary action to resolve the issue, ideally and where possible, within the duration of the call. ⮚ Address issues by answering questions, troubleshooting, and assigning to an engineer where necessary ⮚ Liaising with internal support teams – Development, Finance or Sales - to resolve/escalate issues ⮚ Liaising with engineering sub-contractors to schedule service calls ⮚ Follow up internal and external parties to ensure customer issues are addressed in a timely manner ⮚ Make follow up calls to ensure customer is satisfied with the resolution of their issue/query ⮚ Ensure engineering issues are identified and escalated in accordance with company handling policy and guidelines



Fleetmatics

• United States
• Software Development
• 100 - 200 Employee

• European Customer Care Representative

  • Nov 2017 - Mar 2018



MADIC dynamics

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Client Account Manager- Microsoft Dynamics NAV & Jet Reports

  • Aug 2016 - Aug 2017

  Ocean Dynamics are a Microsoft Gold Partner and member of the NAVUG UK. This enables us to speak with Microsoft at the highest level as a conduit for growth and innovation. We are one of the first partners of the UK NAVUG, which means we receive first-hand experience of what other NAV clients are experiencing and requesting, keeping our product roadmap fresh and relevant. As a founder member of the NAVUG UK we understand not just what our clients are saying but the wider NAV community… Show more Ocean Dynamics are a Microsoft Gold Partner and member of the NAVUG UK. This enables us to speak with Microsoft at the highest level as a conduit for growth and innovation. We are one of the first partners of the UK NAVUG, which means we receive first-hand experience of what other NAV clients are experiencing and requesting, keeping our product roadmap fresh and relevant. As a founder member of the NAVUG UK we understand not just what our clients are saying but the wider NAV community. Ocean Dynamics are a Microsoft business within the TLM group. As a Client Account Manager, I’m responsible for Setting Renewal contacts on behalf of Jet Reports, Microsoft Dynamics NAV, Zeta Docs, Miracle Pay and Tasklet Factory for our Client’s and assisting our Account Manager and Sales Director with additional objectives. Responsibility include: ⮚ Sales Support Admin & Coordinating ⮚ Account management for the Pubco & Brewery, Hospitality, Retail, Manufacturing, and IT sectors. ⮚ Coordinating customer leads, for Seminars Webinars & Events ⮚ Self-appointed Gadget Technical support for Staff. ⮚ Generating quotes for BAU & Projects. ⮚ Liaison with the Directors to forecast revenue. ⮚ Outbound and Inbound Customer contact. ⮚ Campaign emails to customers to convert new business sales. ⮚ Hosting of Webinar’s to our customer base. ⮚ Working through Excel & Dynamics 365 to ensure the data of our clients is accurate. ⮚ Ensuring our clients Dynamics NAV / Jet Reports License are renewed. ⮚ Meeting, clients, partners, and colleagues in a polite, friendly, and personalised manner. ⮚ Demonstrating a pleasant, enthusiastic, helpful manner when dealing with clients and partners. ⮚ Communicating relevant information clearly and accurately and ensuring that all, clients, and partners each receives the very best service. Show less Ocean Dynamics are a Microsoft Gold Partner and member of the NAVUG UK. This enables us to speak with Microsoft at the highest level as a conduit for growth and innovation. We are one of the first partners of the UK NAVUG, which means we receive first-hand experience of what other NAV clients are experiencing and requesting, keeping our product roadmap fresh and relevant. As a founder member of the NAVUG UK we understand not just what our clients are saying but the wider NAV community… Show more Ocean Dynamics are a Microsoft Gold Partner and member of the NAVUG UK. This enables us to speak with Microsoft at the highest level as a conduit for growth and innovation. We are one of the first partners of the UK NAVUG, which means we receive first-hand experience of what other NAV clients are experiencing and requesting, keeping our product roadmap fresh and relevant. As a founder member of the NAVUG UK we understand not just what our clients are saying but the wider NAV community. Ocean Dynamics are a Microsoft business within the TLM group. As a Client Account Manager, I’m responsible for Setting Renewal contacts on behalf of Jet Reports, Microsoft Dynamics NAV, Zeta Docs, Miracle Pay and Tasklet Factory for our Client’s and assisting our Account Manager and Sales Director with additional objectives. Responsibility include: ⮚ Sales Support Admin & Coordinating ⮚ Account management for the Pubco & Brewery, Hospitality, Retail, Manufacturing, and IT sectors. ⮚ Coordinating customer leads, for Seminars Webinars & Events ⮚ Self-appointed Gadget Technical support for Staff. ⮚ Generating quotes for BAU & Projects. ⮚ Liaison with the Directors to forecast revenue. ⮚ Outbound and Inbound Customer contact. ⮚ Campaign emails to customers to convert new business sales. ⮚ Hosting of Webinar’s to our customer base. ⮚ Working through Excel & Dynamics 365 to ensure the data of our clients is accurate. ⮚ Ensuring our clients Dynamics NAV / Jet Reports License are renewed. ⮚ Meeting, clients, partners, and colleagues in a polite, friendly, and personalised manner. ⮚ Demonstrating a pleasant, enthusiastic, helpful manner when dealing with clients and partners. ⮚ Communicating relevant information clearly and accurately and ensuring that all, clients, and partners each receives the very best service. Show less



PHS Waterlogic LLC

• Farnham

• Sales Executive

  • Jun 2015 - Jul 2016

  ⮚Account management for all UK based business. ⮚ Working through business data to contact new and existing customers, to sell consumables for their water units. ⮚ Processing orders for picking and ensuring goods are delivered correctly and efficient in the time given. ⮚ Liaising with facility management companies to insure our client is provided with the correct products at the best rates possible and procured in line with procedures. ⮚ Consistently exceed… Show more ⮚Account management for all UK based business. ⮚ Working through business data to contact new and existing customers, to sell consumables for their water units. ⮚ Processing orders for picking and ensuring goods are delivered correctly and efficient in the time given. ⮚ Liaising with facility management companies to insure our client is provided with the correct products at the best rates possible and procured in line with procedures. ⮚ Consistently exceed revenue based targets and KPI’s. ⮚ Outbound and inbound customer contact. ⮚ Campaign emails to customers to convert new business sales. Show less ⮚Account management for all UK based business. ⮚ Working through business data to contact new and existing customers, to sell consumables for their water units. ⮚ Processing orders for picking and ensuring goods are delivered correctly and efficient in the time given. ⮚ Liaising with facility management companies to insure our client is provided with the correct products at the best rates possible and procured in line with procedures. ⮚ Consistently exceed… Show more ⮚Account management for all UK based business. ⮚ Working through business data to contact new and existing customers, to sell consumables for their water units. ⮚ Processing orders for picking and ensuring goods are delivered correctly and efficient in the time given. ⮚ Liaising with facility management companies to insure our client is provided with the correct products at the best rates possible and procured in line with procedures. ⮚ Consistently exceed revenue based targets and KPI’s. ⮚ Outbound and inbound customer contact. ⮚ Campaign emails to customers to convert new business sales. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Officer/ Digital Banking Advocate

  • Sep 2013 - Jun 2015

  ⮚ Greeting customers, clients, suppliers and colleagues in a polite, friendly and personalised manner. ⮚ Demonstrating a pleasant, enthusiastic, helpful manner when dealing with customers, clients and suppliers. ⮚ Communicating relevant information clearly and accurately and ensuring that all customers, clients and suppliers each receives the very best service. ⮚ Verification of customer data and thorough security checks when engaging transaction or setting up… Show more ⮚ Greeting customers, clients, suppliers and colleagues in a polite, friendly and personalised manner. ⮚ Demonstrating a pleasant, enthusiastic, helpful manner when dealing with customers, clients and suppliers. ⮚ Communicating relevant information clearly and accurately and ensuring that all customers, clients and suppliers each receives the very best service. ⮚ Verification of customer data and thorough security checks when engaging transaction or setting up accounts. ⮚ Complying fully with the laws and regulations of all countries in which we do business and with the published codes of relevant institutions.  ⮚ Campaign's for Mortgages and Digital Banking ⮚ Tech Support for Customers and Staff, related to any Digital Banking Query's Show less ⮚ Greeting customers, clients, suppliers and colleagues in a polite, friendly and personalised manner. ⮚ Demonstrating a pleasant, enthusiastic, helpful manner when dealing with customers, clients and suppliers. ⮚ Communicating relevant information clearly and accurately and ensuring that all customers, clients and suppliers each receives the very best service. ⮚ Verification of customer data and thorough security checks when engaging transaction or setting up… Show more ⮚ Greeting customers, clients, suppliers and colleagues in a polite, friendly and personalised manner. ⮚ Demonstrating a pleasant, enthusiastic, helpful manner when dealing with customers, clients and suppliers. ⮚ Communicating relevant information clearly and accurately and ensuring that all customers, clients and suppliers each receives the very best service. ⮚ Verification of customer data and thorough security checks when engaging transaction or setting up accounts. ⮚ Complying fully with the laws and regulations of all countries in which we do business and with the published codes of relevant institutions.  ⮚ Campaign's for Mortgages and Digital Banking ⮚ Tech Support for Customers and Staff, related to any Digital Banking Query's Show less



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Senior Consultant/Geek Squad Agent

  • Apr 2012 - Sep 2013

  ⮚Provide Technical Support for Smartphones, Game Consoles, Tablet and Notebooks for Colleague's & Customers. ⮚Credit checks for monthly contract sales. ⮚Strive for targets set to make sure always above minimum expectation and to achieve company average growth ⮚ Strive for targets set to make sure always above minimum expectation and to achieve company average growth and above ⮚Insurance Claims and Investigation ⮚Performance and KPI tracking to make sure… Show more ⮚Provide Technical Support for Smartphones, Game Consoles, Tablet and Notebooks for Colleague's & Customers. ⮚Credit checks for monthly contract sales. ⮚Strive for targets set to make sure always above minimum expectation and to achieve company average growth ⮚ Strive for targets set to make sure always above minimum expectation and to achieve company average growth and above ⮚Insurance Claims and Investigation ⮚Performance and KPI tracking to make sure the store is performing to the minimum expectation. Show less ⮚Provide Technical Support for Smartphones, Game Consoles, Tablet and Notebooks for Colleague's & Customers. ⮚Credit checks for monthly contract sales. ⮚Strive for targets set to make sure always above minimum expectation and to achieve company average growth ⮚ Strive for targets set to make sure always above minimum expectation and to achieve company average growth and above ⮚Insurance Claims and Investigation ⮚Performance and KPI tracking to make sure… Show more ⮚Provide Technical Support for Smartphones, Game Consoles, Tablet and Notebooks for Colleague's & Customers. ⮚Credit checks for monthly contract sales. ⮚Strive for targets set to make sure always above minimum expectation and to achieve company average growth ⮚ Strive for targets set to make sure always above minimum expectation and to achieve company average growth and above ⮚Insurance Claims and Investigation ⮚Performance and KPI tracking to make sure the store is performing to the minimum expectation. Show less



GAME Digital

• Retail
• 700 & Above Employee

• Senior Sales Assistant

  • Sep 2007 - Apr 2012

  -Provide excellent, friendly customer service -Technical Support for Staff and Customers - Marketing Campaign For Pre-orders -Strive for targets set to make sure always above minimum expectation and to achieve company average growth -Crowd Control on Midnight Launch -Ensure accurate organisation and preparation for big launches. -Stock take -General housekeeping -Provide excellent, friendly customer service -Technical Support for Staff and Customers - Marketing Campaign For Pre-orders -Strive for targets set to make sure always above minimum expectation and to achieve company average growth -Crowd Control on Midnight Launch -Ensure accurate organisation and preparation for big launches. -Stock take -General housekeeping



Next

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Sep 2007 - Jun 2008

  *Stocktake *Sales *Security *Customer Service *Stocktake *Sales *Security *Customer Service