Experience

NTT Communications

• Japan
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Network Engineer

  • Mar 2015 - Present

  • Work together with tier1, tier3 and vendor assisting in resolution of client's problem related to wireless/network/voice services• Hardware Configuration: Cisco router/ Juniper Firewall• Managing the Mailbox Server (POP3/SMTP)• Managing Stock Inventory of daily operations.• Forecasting demand-and-supply to contribute to management team • Work together with tier1, tier3 and vendor assisting in resolution of client's problem related to wireless/network/voice services• Hardware Configuration: Cisco router/ Juniper Firewall• Managing the Mailbox Server (POP3/SMTP)• Managing Stock Inventory of daily operations.• Forecasting demand-and-supply to contribute to management team



Tetra Pak

• Switzerland
• Packaging & Containers
• 700 & Above Employee

• Global Service Desk Engineer

  • Sep 2013 - Oct 2014

  • Providing technical support to staff to delivery solution on timely manner• SAP access management• AD Administration• Cisco VoIP Phone System Administration• Solarwinds Network System monitoring all circuit activities • Providing technical support to staff to delivery solution on timely manner• SAP access management• AD Administration• Cisco VoIP Phone System Administration• Solarwinds Network System monitoring all circuit activities



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• IT Helpdesk Support Specialist

  • Dec 2010 - Aug 2013

  • Providing Level 1 technical support to staff via Phone/Email/Remote Desktop Tool on Software/PC hardware/Network TCP/IP configuration related issues.• Working on shift in Data Center • Providing Level 1 technical support to staff via Phone/Email/Remote Desktop Tool on Software/PC hardware/Network TCP/IP configuration related issues.• Working on shift in Data Center



BlackRock

• United States
• Financial Services
• 700 & Above Employee

• IT Helpdesk Administrator

  • Feb 2009 - Jun 2010

  • Provide first-line support to end users and facilitate the restoration of service (incident) or fulfillment of request.• Hardware and Software Support as the single point of contact for the employees (via Phone, Email or MSN)• Blackberry Users Support• Remote Access (SecurID)• Cisco IP phone administrative assistant• VMware admin day to day activities • Provide first-line support to end users and facilitate the restoration of service (incident) or fulfillment of request.• Hardware and Software Support as the single point of contact for the employees (via Phone, Email or MSN)• Blackberry Users Support• Remote Access (SecurID)• Cisco IP phone administrative assistant• VMware admin day to day activities



Goldman Sachs

• United States
• Financial Services
• 700 & Above Employee

• IT Helpdesk Administrator

  • Sep 2007 - Oct 2008

  • Single point of contact for internal staff providing Software/Hardware/Phone support• System Provisioning support• Blackberry user support• RSA remote access. • Single point of contact for internal staff providing Software/Hardware/Phone support• System Provisioning support• Blackberry user support• RSA remote access.