Daniel Stevenson
Information Technology Support Engineer at Sanderling Renal Services-USA LLC- Claim this Profile
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Bio
Tami Bruce
I recommend Daniel Stevenson as a Senior Solutions Specialist at Arris.
Tami Bruce
I recommend Daniel Stevenson as a Senior Solutions Specialist at Arris.
Tami Bruce
I recommend Daniel Stevenson as a Senior Solutions Specialist at Arris.
Tami Bruce
I recommend Daniel Stevenson as a Senior Solutions Specialist at Arris.
Credentials
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Lean Six Sigma Yellow Belt Certification
Motorola Mobility (a Lenovo Company)Aug, 2009- Oct, 2024 -
CompTIA A+ (IT Technician)
CompTIAJun, 2008- Oct, 2024
Experience
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Sanderling Renal Services-USA LLC
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Information Technology Support Engineer
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Apr 2021 - Present
Provide Tier 1 and Tier 2 Helpdesk support Assist CIO in creating documentation for processes and building a support knowledge base resource Assist CIO in implementing Helpdesk ISTM/Ticketing and SLAs Manage purchasing, receiving, configuration, deployment, and ongoing asset management for end- userdevices (laptops, phones, tablets) and server/network/other infrastructure (data centers, corporateoffices, clinics, hospitals)Manage logical access to various applications (granting/revoking AD, Exchange, etc.) includingpassword resetsManage and maintain business support applications including but not limited to phone.com (VOIP),MaaS360 (MDM), Zoom, eFax, TrendMicro (AV), SonicWall (VPN)Monitor and respond to network/server alertsMaintain licensing and upgrade requirements for various applicationsOther duties as assigned
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Retail Technical Support Tier 2
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Nov 2020 - Apr 2021
Maintained timely communication with customers on work progress, monitored and resolved proactive application alerts to improve store uptime. Made decisions to send replacement hardware and/or technicians to stores for issue resolution. Performed configuration updates to store devices and created support documentation for Tier 1 team to assist with first call resolution. Triaged deployment and environment issues and made recommendations on opportunities for process improvements. Maintained timely communication with customers on work progress, monitored and resolved proactive application alerts to improve store uptime. Made decisions to send replacement hardware and/or technicians to stores for issue resolution. Performed configuration updates to store devices and created support documentation for Tier 1 team to assist with first call resolution. Triaged deployment and environment issues and made recommendations on opportunities for process improvements.
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CommScope
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1 - 100 Employee
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Staff Technical Support Engineer
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Apr 2018 - Jun 2020
Four years of progressive experience, responsibilities and growth with leading communications and electronics manufacturer. Duties include providing telephone and remote technical support for customers from configuring servers, diagnose, troubleshoot, and resolve various hardware and software problems for systems used for encoding and compressing television program material for satellite broadcast and distribution. Clients include programmers: (HBO, ESPN, Viacom, Starz! Discovery, Showtime, etc.), TV Broadcasters: (CBS, ABC, Fox, PBS, etc.), and Telco’s: (AT&T, Bell Canada, Verizon, etc.). Satellite Providers (DIRECTV).
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Owner / Operator
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Jan 2006 - Dec 2013
Provide remote IT consultation, trouble shooting, and solution education for persons needing technical support. Additionally, provide various other services included media duplications and transfers, anti-virus, system optimization, and systems analysi Provide remote IT consultation, trouble shooting, and solution education for persons needing technical support. Additionally, provide various other services included media duplications and transfers, anti-virus, system optimization, and systems analysi
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Arri
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Germany
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Entertainment Providers
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500 - 600 Employee
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Technical Support Specialist, Video Solutions
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Apr 2012 - Apr 2013
Four years of progressive experience, responsibilities and growth with leading communications and electronics manufacturer. Duties include providing telephone and remote technical support for customers from configuring servers, diagnose, troubleshoot, and resolve various hardware and software problems for systems used for encoding and compressing television program material for satellite broadcast and distribution. Clients include programmers: (HBO, ESPN, Viacom, Starz! Discovery, Showtime, etc.), TV Broadcasters: (CBS, ABC, Fox, PBS, etc.), and Telco’s: (AT&T, Bell Canada, Verizon, etc.). Satellite Providers (DIRECTV).
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Motorola
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1 - 100 Employee
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Technical Support Specialist, Video Solutions
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Jun 2008 - Apr 2012
Four years of progressive experience, responsibilities and growth with leading communications and electronics manufacturer. Duties include providing telephone and remote technical support for customers from configuring servers, diagnose, troubleshoot, and resolve various hardware and software problems for systems used for encoding and compressing television program material for satellite broadcast and distribution. Clients include programmers: (HBO, ESPN, Viacom, Starz! Discovery, Showtime, etc), TV Broadcasters: (CBS, ABC, Fox, PBS, etc), and Telcos: (AT&T, Bell Canada, Verizon, etc.). Satellite Providers (DIRECTV). Accomplishments include:Critical team member in gaining control and redeploying rogue satellite in multiple successful international intervention and anti-collision strategies and actions.Developed and implemented new training protocols for new hires on all proprietary solutions.
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United States Navy
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United States
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Armed Forces
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1 - 100 Employee
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Technical Communications Specialist
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1996 - 1998
Duties included the operation, maintenance, and repair of the Navy global satellite telecommunications systems. Performed both preventive and corrective maintenance on equipment in secure, sensitive and dynamic environments. Duties included the operation, maintenance, and repair of the Navy global satellite telecommunications systems. Performed both preventive and corrective maintenance on equipment in secure, sensitive and dynamic environments.
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Education
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2007 - 2009
Coleman College
Bachelor’s Degree, Network and System Administration/Administrator -
2007 - 2009
Coleman College
Bachelor’s Degree, Network Security
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