Experience

Fort Knox Self Storage

• Australia
• Consumer Services
• 1 - 100 Employee

• Leadership/Business Management/General Management/Operations/ Business acumen/Strategic thinking.

  • Mar 2020 - Present



National Storage

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• National Operations Manager

  • Jul 2016 - Aug 2019

  National Operations ManagerNational StorageJuly 2016 – August 2019National Storage is a leading self-storage provider with 150 centres and more than 50,000 residential and commercial customers across Australia and New Zealand.The focus of my role was to lead the company’s State Managers and Contact Centre Manager to consistently achieve challenging revenue, profitability and operational targets and to elevate the capabilities of the management team.SELECTED CONTRIBUTIONS♦ Increased revenue year-on-year by between 3.5% and 5.5%.♦ Halved the employee turnover rate.♦ Reduced labour costs by 12% and the cost of various services by 10% ♦ Increased the sales conversion rate from 32% to 44% within a year ♦ Improved internal audit scores by 5% ♦ Secured new commercial customer contracts ♦ Increased the share of wallet of existing customers ♦ Reduced the lost time injury rate by 11%

• Contact Center Manager

  • Jul 2014 - Jul 2016

  The key successes in this role were to increase the overall conversion rate by 8% and reduce labour costs by 12% . The outcomes were achieved by upgrading the telecommunications system, recruiting two Quality Control Managers, providing sales agents with an information dashboard and email templates, and the associated training.

• Area Manager & Corporate account Manager

  • Sep 2010 - Jul 2014

  Major achievements in this role included increasing the company’s sales to corporate customers from $1M to $3.5M a year, increasing its market share and expanding the corporate client base from 20 to 100. I was able to increase share of wallet, secure new customers and created a new revenue stream by using existing assets and facilities to offer additional services. I also won 3PL solutions that delivered a significant revenue stream with strong growth potential. Merchandise holding, utilities and shrinkage costs declined under my management.

• Revenue Manager

  • Nov 2009 - Aug 2010

  Influence monthly and annual revenue performance through effectively managing the companies rates and yields. Using a number of levers including availability, competitor pricing, demand, macro environment and current conversion rates, I would adjust rates on a location by location basis through our in house system.My duties included:• Maintained up to date research into competitors, market conditions, supply and demand etc. to ensure the pricing structure by location offered good value to customers whilst remaining profitable to the business.• Undertook day to day review and adjustment of rates over 96 different locations across all states.• Educated location managers on the benefits of the RMS (Revenue Management System) to achieve ‘buy in’ and gain their feedback.• Adjusted rates on a location by location basis • Actively sought feedback from location managers I increased revenue by 4% through a multi-faceted plan to meet the market, creating introductory offers, and reviewing the mix and availability of storage units.

• Special Project Manager

  • Jun 2009 - Oct 2009

• Assistant Storage facility Manager

  • Mar 2006 - Oct 2009

• Storage Facility Manager

  • Oct 2006 - May 2009