Experience

Mural Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Microsoft Teams Rooms Engineer

  • Jun 2023 - Present

  Assist with Microsoft Teams Rooms issues

• Microsoft 365 Concierge Technical Lead

  • Nov 2020 - May 2023

  Arizona, United States

• Office 365 Enterprise Ambassador

  • Apr 2018 - Nov 2020

  Tucson, Arizona Assist business and enterprise customers with Office 365.



R. B. Hash & Associates, Inc.

• United States
• Construction
• 1 - 100 Employee

• System Administrator / Remote Systems Administrator

  • Oct 2009 - Feb 2015

  Houston Texas • Monitored and maintained servers and desktop systems. • Administered Exchange server 2003/2010. • Performed routine system administrator duties. • Performed migration from Windows Server 2003 to 2008. • Performed migration from Exchange Server 2003 to 2010. • Performed software and hardware upgrades to servers and desktop computers. • Managed Active Directory server and accounts. • Managed Asterisk PBS server. • Performed tasks using remote access tools.



Staff Matters, LLC.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Desktop Support / Network Technician

  • May 2011 - Feb 2012

  Tucson Arizona • Setup and configured Active Directory and Exchange accounts. • Performed hardware and software upgrades to servers and desktop computers. • Installed and administered Exchange Server 2003/2010 • Installed and configured Nagios network monitoring server. • Installed and configured Snort intrusion detection server. • Installed and configured Radius server. • Lead a team to repair and rebuild desktops and servers damaged by conficker worm. • Monitored and maintained 40… Show more • Setup and configured Active Directory and Exchange accounts. • Performed hardware and software upgrades to servers and desktop computers. • Installed and administered Exchange Server 2003/2010 • Installed and configured Nagios network monitoring server. • Installed and configured Snort intrusion detection server. • Installed and configured Radius server. • Lead a team to repair and rebuild desktops and servers damaged by conficker worm. • Monitored and maintained 40 Servers. Show less



The Computer Merchant, LTD (TCM)

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Network Operations Center Operator

  • 2008 - 2008

  Tucson Arizona • Monitored and maintained server backups using SSH and Veritas NetBackup. • Monitored systems and servers using various tools. • Performed routine computer operator tasks.



Comforce Staffing Services

• Network Operations Center Operator

  • 2006 - 2007

  Phoenix, Arizona • Provided first level problem resolution and troubleshooting of systems and end users. • Monitored and maintained server backups using Telnet/Putty. • Monitored systems and servers using various tools. • Setup and configured users AD accounts and Unix user accounts.



OUTSOURCE TECHNICAL

• Desktop Support Technician

  • 2006 - 2006

  Chandler Arizona • Provided second level support and troubleshooting of systems and end users. • Imaged desktop and laptop systems using Norton Ghost/Ghost Cast Server. • Installed and updated software for users. • Performed hardware maintenance and upgrades on laptop and desktop systems. • Performed tasks using Remote Desktop and Dameware tools.



AzTech

• Network Operations Technician

  • 2006 - 2006

  Chandler Arizona • Provided first level problem resolution and troubleshooting of systems and end users, resolved issues with VPN connectivity issues and pin resets. • Monitored and maintained corporate backups and restores using ADIC tape server administration software, VMware, and Veritas NetBackup software. • Managed corporate print jobs and data replication processes. • Monitored and maintained servers using HP OpenView, Nagios, Smart Terminal and Remote Desktop software. • Setup and configured… Show more • Provided first level problem resolution and troubleshooting of systems and end users, resolved issues with VPN connectivity issues and pin resets. • Monitored and maintained corporate backups and restores using ADIC tape server administration software, VMware, and Veritas NetBackup software. • Managed corporate print jobs and data replication processes. • Monitored and maintained servers using HP OpenView, Nagios, Smart Terminal and Remote Desktop software. • Setup and configured users AD accounts, Unix user accounts and VPN accounts.

• Desktop Suppoer Technician

  • 2006 - 2006

  Chandler Arizona • Provided second level support and troubleshooting of systems and end users. • Imaged desktop and laptop systems using Altiris. • Installed and updated software for users. • Performed hardware maintenance and upgrades on laptops and desktop systems. • Performed tasks using Remote Desktop and VNC tools.