Dispute Resolution Officer

• Aug 2022 - Present

Service Manager VIC/TAS

• Jul 2021 - Jun 2022

National Account Manager

• Jan 2021 - Jun 2021

Regional Development Manager for Samsung Electronics Australia

• Feb 2019 - Jan 2021

Samsung Retail Operations Manager

• May 2018 - Feb 2019

Samsung Service Manager

• Aug 2015 - May 2018

Managing the Smart Tutor Customer Support team at the Samsung Experience Store (Highpoint). My role involves managing the 25+ team members that make up the customer support team. Involved first and foremost is people management and training, where the ongoing updates and evolutions of the Samsung product line and platform create a contestant need for staff coaching and training in order to assist our customers. Implementing new processes and procedures in the effort to increase productivity of the team, reduce their success rate with customer device issues while decreasing the overall wait time. Create an atmosphere where customers feel comfortable and an understanding that they are the top priority for myself and my team. Show less

Samsung Experience Product Trainer

• Aug 2013 - Aug 2015

As a Smart Tutor for Samsung, I was the first point of contact for customers experiencing any issues with their Galaxy devices. Whether it was connection issues, software crashes. It was my duty to identify the problem and find a solution using the tools at my disposal. Having detailed knowledge of how the phones operated and utilising diagnostic tools I was able to remedy the issues for customers providing them with unmatched support. Samsung L&D department have trained myself and another colleague to understand the learning style of others and build an ongoing training schedule at the Highpoint Store. This ‘Consumer Training Program’ has proven successful and been increased to from 1 to 3 days per week. Show less

Sales Executive East VIC/TAS

• Oct 2011 - Jun 2012

My primary role was to develop strong customer relationships understanding what they require from Fashion Biz, and by doing so continue to grow sales. I also helped to develop marketing strategies for customers that they will then present to their customers for mutual gain. Within my role I would field enquiries for customers on indent orders and custom designed garments. I may act on behalf of customers to educate end users in product and uniform options and the customer’s request. Provide information to aid customers in tender and sales opportunities. Offer range presentations at expo’s and events including catalogues launches. Assist with future product development based on customer needs and trends. My role has taken me to country Victoria, New South Wales and Tasmania where I am provided with the opportunity to run autonomously. This allows me to run my own schedule with meetings and presentations that are organised weeks in advance. This also means that when I am not available I stay in contact with my customers by phone and email to assure them that orders and any enquiries that they may have are being attended to. Show less

Retail Store Associate

• Mar 2011 - Oct 2011

As a Retail Store Associate your key responsibility is to: Contribute to the achievement of sales targets, by maintaining an exceptional level of customer satisfaction in a professional sales environment with a positive atmosphere. Key tasks are: • Providing customers with a professional experience to arrived at a tailored solution that fits their needs • Maximise sales opportunities at all times through the provision of extraordinary levels of customer service • Ensure store and individual targets are met on a regular basis • Assist the Store Manager in ensuring that the store meets expectations in regards to visual presentation • Provide support for administrative processes including daily banking and POS • Be familiar with the complete product range in store, including the features and benefits of all products and plans • Complete relevant training programs such as culture and product workshops Show less

Account Coordinator

• Jul 2010 - Feb 2011

Responsible for assisting with profitability and growth of the business by the successful execution of a Sales Assistant position to 3 Account Managers. Creation of specific products and services that require creation, design or manufacture. Developing and maintaining industry awareness and innovation. Responsible for Chilli Promotions online presence through electronic direct mail, social marketing efforts and blog creation. The role allows for creative ideas of involving the consumer in the industry and company without pressuring a sale. On-site IT Support - Workstation updates and maintenance, server backup and maintenance, Smart phone integration, liaising with outsourced IT support to integrate Satellite (international) employee with current systems, liaise with webmaster for rollout of new domain name for international customers. Because of my experience with Social Networking and IT I was also given the opportunity to create the online presence of Chilli Promotions. This included front end changes to the website through customer CMS, blogging about updates in Promotional and Environmental industry and sending these updates out via email flyers, facebook and twitter. Show less

Account Coordinator

• Jul 2007 - Dec 2009

Responsible for assisting with profitability and growth of the Promotional Marketing division by the successful execution of the production of client specific products and services that require creation, design or manufacture. Co-ordinating artwork, production, quality checks and supply chain requirements, developing and maintaining industry awareness and innovation. Marketing/Event co-ordination for clientele events. To an extent this role lead into Management of client relationships and orders which involved viewing pricing and gross margin, managing pipeline and activity levels, maintaining the CRM system, and developing strong relationships with internal contacts. B2B Sales and project management. Involved domestic and international logistic management. Also involved stock level maintenance, reporting both internally and to client stakeholders Managed both the front and backend functionality of the NetXpress system for my clients. NetXpress an online ordering platform written in PERL. It is able to be manipulated for access to exclusive items per client/user and maintenance of this requires both back-end/warehouse information and front-end/client information. Show less

Administrative Assistant and Team Leader

• Feb 2004 - Jul 2007

VJS Auto Repairs is my family's business, with three locations in Melbourne we have enjoyed a sustained, quality-driven company dedicated to upholding responsible and customer focused operations. Key Responsibilities Local Site Marketing Efforts - providing sponsorship to local communities for the purpose of advertisement Organising and implementing in-store promotions. GST - preparation and spreadsheet entry. Bookkeeping Database maintenance. Preparation of all communication to clients and staff. Filing, mail-outs. Stock management. Show less