Experience

Burke Energy

• United States
• Utilities
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2021 - Present

  • Coordinate with multiple departments to properly accommodate customer needs • Use Salesforce to navigate and assist with customer needs • Assist customers with payments and scheduling of deliveries and repair technicians • Use the corporate system, MPX, to assist customers with online account set up such as enrollment, autopay, and account details • Negotiate oil contracts ranging from one to two years in length with customers • Train new employees on company systems, relevant information, and customer interactions Show less



United States Census Bureau - Jobs

• United States
• Government Administration
• 100 - 200 Employee

• Census Field Supervisor

  • Jul 2020 - Oct 2020

  • Tasked with teaching enumerators about Census policies and procedures • Observed enumerators in the field to assess performance and provide feedback of field experiences • Taught enumerators in the field to perform efficient and effective interviews • Personally, coordinated and oversaw resignation forms and materials as well as ensuring procedures were followed and materials secured • Tasked with teaching enumerators about Census policies and procedures • Observed enumerators in the field to assess performance and provide feedback of field experiences • Taught enumerators in the field to perform efficient and effective interviews • Personally, coordinated and oversaw resignation forms and materials as well as ensuring procedures were followed and materials secured



Lehman College Environmental and Health Psychology Lab

• Bronx, New York, United States

• Research Assistant

  • Jan 2019 - Jul 2020

  • Analyze data from interviews of 35 participant healthcare providers who reviewed and responded to five vignettes as to their professional assessments and treatment plans. • Data being compiled to be used for a published paper on the topic • Use key data from study to create presentation material for American Psychological Association conference • Analyze data from interviews of 35 participant healthcare providers who reviewed and responded to five vignettes as to their professional assessments and treatment plans. • Data being compiled to be used for a published paper on the topic • Use key data from study to create presentation material for American Psychological Association conference



Yonkers Parks & Recreation

• Yonkers, New York, United States

• Supervisor/Swim Instructor

  • Sep 2017 - Jul 2020

  • Teach pool safety and swim instructions to all levels of swimmers, including private lessons • Interact with parents to discuss skills and progress of their children’s swim lessons • Supervise lifeguards to ensure proper procedures are followed • Maintain a safe pool environment • Teach pool safety and swim instructions to all levels of swimmers, including private lessons • Interact with parents to discuss skills and progress of their children’s swim lessons • Supervise lifeguards to ensure proper procedures are followed • Maintain a safe pool environment