Daniel Schweky
Technical Support Representative at Airtame- Claim this Profile
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Bio
Mabeli Flores
In the past year I had the pleasure of working with Daniel, and I was consistently impressed by his work ethics and dedication. Daniel is a top-notch team player with a extensive technical and customer service knowledge that always provided excellent results. Daniel’s ability to effectively communicate with cross-functional teams always made things easier. His strong problem-solving skills were always instrumental in the success of our tasks and projects. What truly sets Daniel apart is his get it done attitude and his unconditional commitment to quality on everything he does making a joy to work with. I highly recommend Daniel for any team or organization looking for a hardworking and results-driven professional.
Jack Schultenover
I can safely recommend Daniel for any role requiring a top-notch Technical Support Representative. It's not just technical expertise that makes Daniel great at his job, although he has plenty of that. His communication skills are what puts him over the top. He is patient and friendly when dealing with customers and colleagues alike and makes sure everyone feels heard and understood, which boosts our customer satisfaction and creates a great work atmosphere. Not to mention solving the issues in a timely manner. I could always trust that sending a customer issue to Daniel was the right move. I'm confident that Daniel would excel in any role that needs technical skills, communication finesse, and a commitment to great customer support. He’d be a fantastic addition to any team.
Mabeli Flores
In the past year I had the pleasure of working with Daniel, and I was consistently impressed by his work ethics and dedication. Daniel is a top-notch team player with a extensive technical and customer service knowledge that always provided excellent results. Daniel’s ability to effectively communicate with cross-functional teams always made things easier. His strong problem-solving skills were always instrumental in the success of our tasks and projects. What truly sets Daniel apart is his get it done attitude and his unconditional commitment to quality on everything he does making a joy to work with. I highly recommend Daniel for any team or organization looking for a hardworking and results-driven professional.
Jack Schultenover
I can safely recommend Daniel for any role requiring a top-notch Technical Support Representative. It's not just technical expertise that makes Daniel great at his job, although he has plenty of that. His communication skills are what puts him over the top. He is patient and friendly when dealing with customers and colleagues alike and makes sure everyone feels heard and understood, which boosts our customer satisfaction and creates a great work atmosphere. Not to mention solving the issues in a timely manner. I could always trust that sending a customer issue to Daniel was the right move. I'm confident that Daniel would excel in any role that needs technical skills, communication finesse, and a commitment to great customer support. He’d be a fantastic addition to any team.
Mabeli Flores
In the past year I had the pleasure of working with Daniel, and I was consistently impressed by his work ethics and dedication. Daniel is a top-notch team player with a extensive technical and customer service knowledge that always provided excellent results. Daniel’s ability to effectively communicate with cross-functional teams always made things easier. His strong problem-solving skills were always instrumental in the success of our tasks and projects. What truly sets Daniel apart is his get it done attitude and his unconditional commitment to quality on everything he does making a joy to work with. I highly recommend Daniel for any team or organization looking for a hardworking and results-driven professional.
Jack Schultenover
I can safely recommend Daniel for any role requiring a top-notch Technical Support Representative. It's not just technical expertise that makes Daniel great at his job, although he has plenty of that. His communication skills are what puts him over the top. He is patient and friendly when dealing with customers and colleagues alike and makes sure everyone feels heard and understood, which boosts our customer satisfaction and creates a great work atmosphere. Not to mention solving the issues in a timely manner. I could always trust that sending a customer issue to Daniel was the right move. I'm confident that Daniel would excel in any role that needs technical skills, communication finesse, and a commitment to great customer support. He’d be a fantastic addition to any team.
Mabeli Flores
In the past year I had the pleasure of working with Daniel, and I was consistently impressed by his work ethics and dedication. Daniel is a top-notch team player with a extensive technical and customer service knowledge that always provided excellent results. Daniel’s ability to effectively communicate with cross-functional teams always made things easier. His strong problem-solving skills were always instrumental in the success of our tasks and projects. What truly sets Daniel apart is his get it done attitude and his unconditional commitment to quality on everything he does making a joy to work with. I highly recommend Daniel for any team or organization looking for a hardworking and results-driven professional.
Jack Schultenover
I can safely recommend Daniel for any role requiring a top-notch Technical Support Representative. It's not just technical expertise that makes Daniel great at his job, although he has plenty of that. His communication skills are what puts him over the top. He is patient and friendly when dealing with customers and colleagues alike and makes sure everyone feels heard and understood, which boosts our customer satisfaction and creates a great work atmosphere. Not to mention solving the issues in a timely manner. I could always trust that sending a customer issue to Daniel was the right move. I'm confident that Daniel would excel in any role that needs technical skills, communication finesse, and a commitment to great customer support. He’d be a fantastic addition to any team.
Credentials
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Certified Network Administrator
wifi-UMay, 2021- Nov, 2024 -
Ubiquiti Enterprise Wireless Admin (UEWA)
Ubiquiti Inc.Feb, 2021- Nov, 2024 -
Unifi Network Specialist (UNS)
Ubiquiti Inc.Feb, 2021- Nov, 2024 -
Automation Programmer
Savant SystemsOct, 2019- Nov, 2024 -
PCNA
Snap OneSep, 2019- Nov, 2024 -
Control4 Automation Progammer
Control4Jul, 2019- Nov, 2024 -
Control4 Associate Installer
Control4Jun, 2019- Nov, 2024
Experience
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Airtame
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Denmark
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Wireless Services
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1 - 100 Employee
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Technical Support Representative
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Mar 2022 - Present
• Oversee the resolution of over two hundred (200+) Tier 2 tickets per month for SaaS based hardware company issues using Mac OS, Zendesk, Jira, and Salesforce, with an overall 89% CSAT rating, as well as train and supervise one (1) Tier 1 support technician • Lead migration from Intercom to Zendesk, integration of Salesforce data with Zendesk, and direct reintegration of all helpdesk software • Develop and update technical Knowledge Center articles and guides for users and super users resulting in a decrease in helpdesk tickets, as well as create macros and gather HAR browser logs to resolve recurring and contextual issues • Manage customer relations by gathering user requirements and understanding issues, as well as liaising with sales and support teams to improve support efforts and ensure customer satisfaction • Design and implement automations and solutions using no-code software to merge data and automate notifications to improve communications within the organization as a whole, as well as improving the customer experience and reducing resolution time • Analyze log files to identify customer-specific networking and device hardware issues and protocols including TCP/UDP and discovery protocols MDNS and SSDP and provide technical resolutions, as well as begin Wireshark captures to collect PCAP files for Tier 3 issues. In addition, working with users via video call to pinpoint hardware issues and initiate RMA's as required. • Collaborate with network engineers on larger customer device rollouts, including large K12 School District and University accounts, as well as SMB & Enterprise customers Show less
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EJS Home Tech
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United States
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Information Technology & Services
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1 - 100 Employee
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Network Configuration Consultant
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Apr 2019 - Mar 2022
• Managed and oversaw roughly one-hundred and ten (110) networking sites using the Unifi cloud management system, as well as traveled to over three (3) or more client sites per day • Configured and set up Control4 and Savant systems from scratch by adding controllers, switches, and programming hardware and software according to client requirements • Installed, configured, and programmed routers, network switches, and Wifi access points, as well as SSH into devices in order to reboot, troubleshoot, and perform upgrades • Troubleshooted networking issues by conducting root-cause analyses, identifying problem areas, and extracting log data • Opened ports on routers in order to connect multiple devices including camera systems, as well as configured firewalls and set up VLANs, and VPNs Show less
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Amazon Consulting Experts - ACE
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United States
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E-Learning Providers
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Business Development Coordinator
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Aug 2018 - Mar 2019
• Sourced and identified potential clients by setting up business development calls. Expanded client base across multiple channels including: phone, email, Instagram, and LinkedIn • Troubleshooted Amazon account restrictions by reviewing account information, searching for possible violations, and implementing changes • Liaised with multiple Graphic Designers to ensure Amazon product images were in compliance with Amazon guidelines • Sourced and identified potential clients by setting up business development calls. Expanded client base across multiple channels including: phone, email, Instagram, and LinkedIn • Troubleshooted Amazon account restrictions by reviewing account information, searching for possible violations, and implementing changes • Liaised with multiple Graphic Designers to ensure Amazon product images were in compliance with Amazon guidelines
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Concepts In Time
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United States
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Wholesale
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1 - 100 Employee
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Account Executive
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Oct 2017 - Sep 2018
• Entered and adjusted sales orders and POs into ERP system, as well as maintained and managed sales on ecommerce sites • Liaised with Customer Service team on order discrepancies and EDI issues, and communicated daily with manufacturers • Entered and adjusted sales orders and POs into ERP system, as well as maintained and managed sales on ecommerce sites • Liaised with Customer Service team on order discrepancies and EDI issues, and communicated daily with manufacturers
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EJS Home Tech
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United States
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Information Technology & Services
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1 - 100 Employee
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Networking Consultant- Intern
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Jun 2015 - Oct 2016
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Education
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Excelsior College
Bachelor of Science - BS, Computer Information Technology
Community
