UX Designer

• Nov 2020 - Present

Beta Coordinator, Cam and Band Products

• Sep 2019 - Jan 2020

Coordinated with expectant mothers to set up beta testing for an upcoming product Gathered feedback from beta users on their experiences and organized the data for developers and engineers Informed beta users of updates and went through troubleshooting steps as needed Prepared, packaged and sent 5 sets of beta testing units ranging from 20-75 testers Oversaw alpha and beta testing for updated firmware for an existing product Processed data gathered from surveys after testing was completed. Visited product users in home to understand concerns, troubleshoot issues and provide solutions. Rewrote troubleshooting steps for current product to provide to customer support, providing a more robust, complete set of troubleshooting steps. Show less

Safety Coordinator

• Oct 2018 - Mar 2019

Updated documentation of policies and procedures and trainings.Created and maintained company-wide channel with corporate information.Developed training materials, content and for company employees.Oversee and check on the status of the warehouse including the ongoing safety and OSHA regulations within the warehouse.

Customer Support Agent

• Aug 2016 - Oct 2018

Assisted Presenters and Customers with various questions and concerns over Live Chat, Email, Facebook Message and Phone.Improved my multi-tasking skills, learning to manage multiple conversations at once. Developed my skills in researching, investigating and problem-solving issues concerning matters that arose.

Video Editor

• Jul 2017 - Jun 2018

Edit and help produce media filmed in American Sign Language for use in various digital mediums. Modify scripts for content and translation. Edit and help produce media filmed in American Sign Language for use in various digital mediums. Modify scripts for content and translation.

Institute Instructor

• Feb 2014 - May 2017

2 years of classroom experience working specifically with young adults with disabilities.MANDT trained and experienced at handling crisis situations with creativity.Involved in multiple marketing and promotional campaigns in print and social media.Developed curriculum and educational materials.Lead in designing and executing teaching resources and tools for staff.Leadership Advisor for Student Council since 2013.Developed and taught online courses for distant learning participants. Show less

Technical Assistant

• Feb 2009 - Feb 2014

Connected people from all over the country into a multi-point conferencing learning environment.Troubleshooting and overseeing tech support for equipment used in the video conferencing classes.Managed the day-to-day workings of the office, classroom and program.

Customer Service Representative

• Jul 2006 - Feb 2007

Assisted members and health care providers with benefit information and claim status. Trained to comprehend and educate others in explaining legal documents. Assisted members and health care providers with benefit information and claim status. Trained to comprehend and educate others in explaining legal documents.

Entertainment Consultant

• Aug 2003 - Jun 2006

Assisted customers with their TV entertainment needs, explained billing questions and resolved technical issues. Involved in the pilot of international programming calls for the company. Recognized in the Top 100 performers at my site on multiple occasions. Assisted customers with their TV entertainment needs, explained billing questions and resolved technical issues. Involved in the pilot of international programming calls for the company. Recognized in the Top 100 performers at my site on multiple occasions.