Experience

Extensiv

• United States
• Software Development
• 100 - 200 Employee

• Professional Services Consultant

  • Jul 2023 - Present

  United States



Encompass Technologies

• United States
• Software Development
• 100 - 200 Employee

• Project Manager

  • May 2022 - Jun 2023

  Fort Collins, Colorado, United States

• Stabilization Consultant

  • Aug 2021 - May 2022

  United States

• Project Manager

  • Jan 2018 - Nov 2021

  Fort Collins, Colorado Area

• Account Manager

  • Nov 2014 - Jan 2018

  Fort Collins, Colorado Area Encompass Technologies' is a cloud based all-in-one software solution for beverage and DSD industries. ● Prioritize the work being done by the Account Team ● Play an active role in New Customer Kick­off and Wrap­-up Meetings ● Multi­task multiple high priority issues at once ● Manage Installation Managers to drive successful installations ● Hire, mentor and lead a team of Analysts and Installation Managers ● Quarterly Account Reviews with every customer ● Quarterly &… Show more Encompass Technologies' is a cloud based all-in-one software solution for beverage and DSD industries. ● Prioritize the work being done by the Account Team ● Play an active role in New Customer Kick­off and Wrap­-up Meetings ● Multi­task multiple high priority issues at once ● Manage Installation Managers to drive successful installations ● Hire, mentor and lead a team of Analysts and Installation Managers ● Quarterly Account Reviews with every customer ● Quarterly & Annual Performance Reviews with every employee ● Single point of contact for 30+ wholesale beverage distributors ● Provide support, consulting through email, phone, a task database and in person ● Helped Increase Dollar Volume of existing customer base by 8% so far in 2016

• Resolution Analyst

  • Jun 2014 - Nov 2014

  Fort Collins, Colorado Area ● Use Distribution Industry knowledge to provide Best Practices of software use ● Analyzation of complex issues and provided solutions for Customers ● Provided Pre­Installation Training and Post­Installation Support and Follow Up ● On­Site Installation and Implementation ● Testing ● Following an issue to completion and providing follow up to the customer ● Part of high performance that resulted in upward growth of all team members ● Front Line Phone support

• Resolution Analyst Intern

  • Jan 2014 - Jun 2014

  Fort Collins, Colorado Area ● Tested Software ● Confirmation Call Backs to Customers ● Customer Service ● Analyze issues and gather reproduction steps and use case



Zephyr Headwear

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Compliance Coordinator

  • 2008 - 2012

  • Management of Fulfillment Process for 5 Retailers/Accounts • Manage Order Compliance for 30-40 Retailers/Accounts Domestically/Internationally • Manage Order Ticketing for 30-40 Retailers/Accounts Domestically/Internationally • Manage Order Routing for 30-40 Retailers/Accounts Domestically/Internationally • Manage Trade Show Coordination • Manage all communications via Factory, Vendors and Retailers/Accounts • Developing new Compliance, Routing and Ticketing Process’ and… Show more • Management of Fulfillment Process for 5 Retailers/Accounts • Manage Order Compliance for 30-40 Retailers/Accounts Domestically/Internationally • Manage Order Ticketing for 30-40 Retailers/Accounts Domestically/Internationally • Manage Order Routing for 30-40 Retailers/Accounts Domestically/Internationally • Manage Trade Show Coordination • Manage all communications via Factory, Vendors and Retailers/Accounts • Developing new Compliance, Routing and Ticketing Process’ and Guidelines • Researching and Managing all Chargeback’s • Quarterly Reporting of all Defective Products • Maintaining and Strengthening existing relationship with established Carriers • Establishing and Developing new partnerships with Carriers, Vendors and Accounts Show less



Hatrixx

• Manager

  • Sep 2003 - Aug 2007

  • Overall Management of a staff averaging 10-15 employees • Responsible for hiring and training of all employees • Responsible for Daily ordering for Kitchen and Bar • Developing New Promotions and Daily Specials • Developing New Tournaments and Promotions for Pool and Darts • Organized and Ran Charity Promotions • Responsible for all Profit/Loss Reporting • Responsible for Deposits and Daily Accounting • Responsible for Instituting and Training ASPEX P.O.S… Show more • Overall Management of a staff averaging 10-15 employees • Responsible for hiring and training of all employees • Responsible for Daily ordering for Kitchen and Bar • Developing New Promotions and Daily Specials • Developing New Tournaments and Promotions for Pool and Darts • Organized and Ran Charity Promotions • Responsible for all Profit/Loss Reporting • Responsible for Deposits and Daily Accounting • Responsible for Instituting and Training ASPEX P.O.S System • Responsible for Driving Liquor and Food Sales • Responsible for new product Introductions Show less