Experience

rSchoolToday

• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Product Manager

  • Apr 2022 - Present

  -Oversee and assist development team members on tasks and help keep them on track towards quarterly goals.-Jira board management for development team-Add development procedures into Confluence.-Create connections and add fields to database system.-Run quality assurance tests for fixes and new features.-Test API endpoints for company products and partner API connections.-Collaborate with other internal teams and partners on new product planning and quarterly product roadmaps-Assist Support in troubleshooting issues to uncover potential bugs. Show less

• State Associations Support Supervisor

  • Jul 2021 - Apr 2022

• Third-Party Integrations Support

  • Mar 2019 - Jul 2021

  Process all third party integration requests: - Define the scope of the requirement. - Proposal of the integration. - Assist in the deployment of the integration. In addition to the above, a typical day I´ll be: - Developing new tools to help our everyday workflow. - Working in the ticket queue to assist customers with technical support requests. - Guiding customers through best-practices and general onboarding as well as troubleshooting issues they may encounter. - Working with the dev team in the resolution bugs and tier 2 tickets. Show less

• Customer Support

  • Oct 2018 - Jul 2021

  - Provide customer support for the suite of sports management software solutions offered by the company via email, calls and live chat.- Facilitate and follow through the integration of third-party products.- Ensure adequate support coverage by monitoring live chat and email for inbound messages from customers and leads.- Communicate with customers to understand their issues and troubleshoot them in a timely manner.- Work with the technical support team to escalate technical issues and potential bugs. Show less



Freelance

• Freelance Web Designer and Technical SEO Analyst

  • May 2021 - Present



Foretell Communications LLC

• Gran Buenos Aires, Argentina

• Customer Service Representative

  • Jul 2018 - Sep 2020

  - Process and verify orders. - Open and maintain customer accounts by recording account information. - Contribute to team effort by accomplishing related results as needed. - Identify and assess customers’ needs to achieve satisfaction. - Process and verify orders. - Open and maintain customer accounts by recording account information. - Contribute to team effort by accomplishing related results as needed. - Identify and assess customers’ needs to achieve satisfaction.



Outsource South America LLC.

• Gran Buenos Aires, Argentina

• Marketing

  • Mar 2018 - Jul 2018

  - Create email marketing strategy for lead generation sales funnels. - Identify target audience and grow email list. - Design and implement direct email marketing campaigns. - Proofread emails for clarity, grammar, and spelling. - Ensure mobile-friendly email templates - Ensure prompt and accurate communication with clients via email to minimize unsubscribes. - Create email databases for lead generation using CRM - Analysis of campaign performance and suggest improvements. - Ensure emails follow industry policies and best practices. - Planification and execution of new campaigns and automations. Show less



Outsource South America LLC

• Maracaibo, Venezuela

• Customer Service Representative

  • Dec 2017 - Mar 2018

  - Open and maintain customer accounts by recording account information. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Contribute to team effort by accomplishing related results as needed. - Manage large amounts of incoming calls. - Identify and assess customers’ needs to achieve satisfaction. - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. - Keep records of customer interactions, process customer accounts, and file documents. - Follow communication procedures, guidelines and policies. - Assist with placement of orders, refunds, or exchanges. - Answer questions about warranties or terms of sale. - Handle changes in policies or renewals Show less



Ecocontrol C.A.

• Barquisimeto, Lara, Venezuela

• Encargado de Administración y Ventas

  • Jun 2015 - Dec 2017

  Desarrollo de canales de distribucion, impulsar segmentos minoristas, diseñar y ejecutar estrategias de marketing, posicionamiento, planificación y procura. Desarrollo de canales de distribucion, impulsar segmentos minoristas, diseñar y ejecutar estrategias de marketing, posicionamiento, planificación y procura.



Super Casa S.A.

• Maracaibo, Zulia, Venezuela

• Analista Administrativo

  • Mar 2013 - May 2015

  Cuentas por cobrar, cuentas por pagar, conciliaciones bancarias, registros administrativos diarios, analisis de procesos, controles internos, controles de caja, nomina. Cuentas por cobrar, cuentas por pagar, conciliaciones bancarias, registros administrativos diarios, analisis de procesos, controles internos, controles de caja, nomina.



VPS Monitoreo Integral

• Maracaibo, Venezuela

• Analista Contable

  • Jul 2012 - Feb 2013



Rodriguez & Asociados Contadores Publicos

• Maracaibo, Venezuela

• Auxiliar Contable

  • Sep 2011 - Jul 2012



Servicios Profesionales Integrales ASAF

• Asistente Contable

  • Jan 2011 - Jul 2011



MUNDO CONSOLA C.A.

• Coordinador de Ventas Corporativas

  • Jan 2010 - Dec 2010



CIST C.A.

• Ejecutivo de Ventas

  • Jan 2007 - Dec 2009