Experience

Chesterfield County School District
• United States
• Primary and Secondary Education
• 100 - 200 Employee
• ESL Teacher

  • Aug 2017 - Present


Westbury Gallery

• United States
• Retail

• Senior Retail Manager/Buyer/Visual Merchandiser

  • Jan 2004 - Aug 2017

  Senior store manager responsible for two store fronts. Manage the oversight and execution of strategies including: Customer experience, purchasing, and visual merchandising. Further the brand development and advertising efforts. Demonstrate a strong ability to meet and exceed store metrics (sales goals, team member experience, and risk management). Profit and loss management. Excel at human resources and conflict resolution related matters. Increased the revenue stream from $370K to $952K, GP from 29% ($108K) to 42% ($396K), and net income from -3.8% (-$14K) to 13.84% ($132K)Developed and implemented a budget of $20K to manage the branding, merchandising, and advertising efforts for the enterpriseCoordinated a purchasing budget of $555K annually to ensure all store fronts are current and stocked properlyMet established sales goals of $1.4M annually; while maintaining enterprise strength and reputationHire, train, and maintain staffing levels to support the business modelManage the staff review process and recommend structural changes, as necessary.Ensuring that staff evaluations are an effective organizational tool for evaluating performance Applied a new Point of Sale integrating all businesses into the enterprise while managing the operational, risk, and personnel related issuesFoster a culture of engagement and responsibility that focuses on the customer experience while maintaining an 8K entry customer loyalty programManage all visual merchandising efforts to increase foot traffic and highlight brand and merchandise lines within the storesOpened a seasonal store which included the development and implementation of the store layout, space planning, and set up. Addressed all enterprise and regulatory guidelines Show less

• Retail Manager/Assistant Buyer

  • Dec 2001 - Jan 2004

  Oversaw the operational execution, store planning and profit and loss management. Demonstrated the ability to meet and exceed set metrics (sales goals, team member performance, and store scoring). Maintained, trained, and cared for staffing levels to meet enterprise and customer objectives. Set and managed purchasing objectives for one store front. Executed all visual merchandising, brand development, and advertising. Implemented and managed the customer loyalty program.Formulated and implemented a new pricing strategy that took into account the customer demand, market competition, and the stores profit/loss requirementsCentralized the operational responsibilities ensuring the purchase orders, markdowns, damages and warehousing were maintained properly for inventory purposesForged working relationships with industry representatives and suppliers to negotiate price, delivery, contacts, terms and incentives Implemented all required federal / state regulation policies and proceduresDeveloped merchandise display strategies, interior displays, and window concepts. Designed the most innovative and compelling store presentations that maximize sales, and enhance the customer experience Show less



The Taubman Company

• United States
• Real Estate
• 300 - 400 Employee

• Visual Merchandiser

  • Feb 2013 - Oct 2013

  A visual merchandiser dedicated to the implementation of enterprise and federal regulatory requirements. Worked closely with new and existing stores making sure they follow the designated requirements as needed. Impressed brand development and recognition. Translated ideas from concept to implementation while increasing store performance exceeding set metrics and the customer experience. Worked with an average of two stores monthly to ensure their concepts were understood, interpreted, and implemented as desired by the client (new and established stores) Managed client’s budgets that varied from $5K to $10K based on client’s needs Developed brand and visual merchandising plans while caring for the client’s needs / financial constraints Followed strict enterprise and regulatory (federal & state) guidelines while remaining flexible to meet all client and customer expectations Show less



AIG

• Egypt
• Oil and Gas
• 1 - 100 Employee

• Underwriting Assistant

  • Jul 1997 - Jul 2001

  Issued policies within 30 days, most issued within a week Coded and invoiced accounts within 72 hours Generated loss runs, credentialing requests and endorsements Tracked and coded premium Developed analytical and technical skills to underwrite healthcare business Built working relationships with broker Established Phoenix AZ office Issued policies within 30 days, most issued within a week Coded and invoiced accounts within 72 hours Generated loss runs, credentialing requests and endorsements Tracked and coded premium Developed analytical and technical skills to underwrite healthcare business Built working relationships with broker Established Phoenix AZ office



Shear Technique

• South Africa

• Stylist

  • Jul 1985 - Dec 1996

  Multi-talented, licensed stylist operating in a Redken Premier Salon. Customer focused professional with full command of the brand mission -"Scientific Approach to Beauty”. Enhanced overall clientele by effectively leveraging the client referral base and consistently demonstrating high standards of customer services and care Participated in community projects and civic activities to promote healthy lifestyle while promoting the salon and the brand. Attended workshops,classes and seminars to continue education on trends and product development Reduced loss through cost effective and timely procurement of cosmetics and beauty products from wholesale vendors Show less



U.S. Department of the Treasury

• United States
• Government Administration
• 700 & Above Employee

• Procurement Assistant

  • May 1984 - Jun 1985

  Certificate of Training: Small Purchases;Treasury Acquisition/Procurement Regulations; ADP Acquisition: Hardware, Software and Services; Fedstrip: Federal Standard Requistioning and Issues Procedures; Competition in Contracting Act; Interpersonal Managing Skills Certificate of Training: Small Purchases;Treasury Acquisition/Procurement Regulations; ADP Acquisition: Hardware, Software and Services; Fedstrip: Federal Standard Requistioning and Issues Procedures; Competition in Contracting Act; Interpersonal Managing Skills