Experience

AdEPT Education

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Architect

  • Mar 2015 - Present

  Achievements and responsibilities: - Regular site visits to consult with Network managers/CEO’s/Head Teachers/Business Managers to plan and implement network upgrades. - Supporting customers with system down situations. - Upgrading servers and switch hardware. - Upgrading and/or migrating servers and their roles. - Escalate support and development calls to internal teams. (Microsoft, Mail Systems, Sophos etc.) - Tailor and implement desktop rollout solutions for large networks in schools/colleges. - Planning and installing backup solutions to meet clients time scales. - Upgrading multiple schools from old versions of Windows. - Building networks from ground up for multiple schools. - Managing networks keeping things running smoothly. - Integrating schools networks with new technologies Google, Microsoft. - MDM solutions. - Helping over 2500 schools on a day to day basis with web filtering, email, firewall, shared resources, file exchange and various other problems. - Sophos Anti Virus set up and management. - 3rd line support for Dulwich College with various issues. - Day to day dealing with customers, building a quick rapport with them in order to help fix any issues. - Day to day dealing with CEO’s, business managers, head teachers and network managers. - Assisting new and existing technicians with technical problems. - Answering technical queries from public and customers at BETT. - Managing technicians, fixing their issues, liaising with schools if work needs doing.- Setting up Datto, automating Datto to auto-resolve issues that are quick fixes.- Implementing firewall rules using CSM.- Day to day dealings with Hyper-V and VMWare.- Building and tweaking Group Policy and Active Directory.- Building and tweaking MDT and WDS, and full automation of MDT.-Google syncs with MIS systems.-G Suite for Education setup and implementation.-Scoping and implementing solutions for customers to move to the cloud, from their current on site set ups



Design & Management Systems Ltd

• United Kingdom
• IT Services and IT Consulting

• Information Technology System Technician

  • Mar 2014 - Mar 2015

  Achievements and responsibilities: -Learning hardware and technical problems schools have. -Procurement of IT hardware and software for customers. -Attending meetings with points of contact to determine what they need. -Resolving issues for Schools and Business customers, this could involve anything from fixing Sage, to fixing slow log in times at a school.-Building servers. Achievements and responsibilities: -Learning hardware and technical problems schools have. -Procurement of IT hardware and software for customers. -Attending meetings with points of contact to determine what they need. -Resolving issues for Schools and Business customers, this could involve anything from fixing Sage, to fixing slow log in times at a school.-Building servers.



The Robert Napier School

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Information Technology Support Technician

  • May 2012 - Mar 2014

  Achievements and responsibilities: -Day to day dealing with teachers and fixing any IT problems. -Fixing and maintaining hardware in the school getting the longest life span out of it without disrupting quality. -Learning servers, backups, how to navigate a network. Achievements and responsibilities: -Day to day dealing with teachers and fixing any IT problems. -Fixing and maintaining hardware in the school getting the longest life span out of it without disrupting quality. -Learning servers, backups, how to navigate a network.



Design & Management Systems Ltd

• United Kingdom
• IT Services and IT Consulting

• Onsite Engineer

  • Jul 2007 - May 2012

  Achievements and responsibilities: -Cable runs.-Switch setup.-Wireless setup.-Fixing and maintaining hardware in the school.-Learning servers, backups, how to navigate a network.-Hardware setup. Achievements and responsibilities: -Cable runs.-Switch setup.-Wireless setup.-Fixing and maintaining hardware in the school.-Learning servers, backups, how to navigate a network.-Hardware setup.