Experience

Holiday Inn Express Sydney Airport

• Australia
• Hospitality
• 1 - 100 Employee

• Hotel Manager

  • Sep 2022 - Present



Holiday Inn Express Sydney Macquarie Park

• Australia
• Hospitality
• 1 - 100 Employee

• Hotel Manager

  • Jan 2022 - Sep 2022



Little National Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Nov 2020 - May 2021

• Front Office Manager

  • Aug 2020 - Nov 2020



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• International Program

  • Aug 2019 - Jan 2020



Meriton Suites

• Australia
• Hotels and Motels
• 300 - 400 Employee

• Guest Services Manager

  • Aug 2018 - Jul 2019



TFE Hotels

• Australia
• Hospitality
• 400 - 500 Employee

• Relief Hotel Manager NSW

  • Feb 2018 - Aug 2018



Adina Apartment Hotels

• Germany
• Hospitality
• 100 - 200 Employee

• Hotel Manager

  • Jan 2016 - Feb 2018



TFE Hotels

• Australia
• Hospitality
• 400 - 500 Employee

• Relief Hotel Manager NSW/ACT & QLD

  • Oct 2014 - Jan 2016

• Hotel Manager

  • Oct 2012 - Oct 2014



Vibe Hotels

• Australia
• Hospitality
• 1 - 100 Employee

• Executive Assistant Hotel Manager

  • Jan 2012 - Nov 2012

  Responsible for overseeing the day to day operations of the whole hotel and liaising with department heads. Responsible for overseeing the day to day operations of the whole hotel and liaising with department heads.



Metro Hotel on Pitt

• Sydney CBD, Australia

• Front Office Manager

  • Oct 2010 - Jan 2012

  FOM for Metro Hotel on Pitt, a 4 star, 115 room property. Responsible for Reception, Night Audit, Concierge & Communications. Overseeing Housekeeping Operations (outsourced). Manage a team of 10 Front Office Staff Members. FOM for Metro Hotel on Pitt, a 4 star, 115 room property. Responsible for Reception, Night Audit, Concierge & Communications. Overseeing Housekeeping Operations (outsourced). Manage a team of 10 Front Office Staff Members.



The Sebel Surry Hills

• Surry Hills, NSW

• Duty Manager

  • Oct 2009 - Oct 2010



The Sebel Playford Adelaide

• Adelaide, South Australia

• Accounts Payable/Receivable, Guest Services Agent, Duty Manager, Assistant Front Office Manager

  • Jul 2006 - Sep 2009



The Menzies

• Sydney, Australia

• Front Office Supervisor

  • Sep 2005 - Jun 2006

  Made sure guests are cared for in a welcoming, professional and expectation-exceeding manner. Ensured that reservations were processed and maintained accurately. Fostered and maintained guest relations with new and repeat guests. Oversaw guest services ensuring requests and inquiries are completed efficiently and satisfactorily. Provided operational support to the Front Office Manager and Duty Managers. Supervised Front Office staff, training colleagues and assisting with coordinating tasks. Also assisted in the implementation of Fidelio in the hotel. Show less



Clarion Suites Darling Harbour

• Sydney, Australia

• Assistant Manager

  • Dec 2004 - Sep 2005

  Manage guest expectations, deal with complaints and negotiate positive outcomes, resolve issues and ensure a positive outcome for both the hotel and the guesLead, train and manage Front Office staff and ensure that they successfully carry out their duties in line with the hotel’s policies and procedures Manage check-in and check-out using Libica; check TABS for telephone charges Enter data for daily occupancy reports, booking activity records, and daily banking; ensure that the till balances at the end of the shifts (a management responsibility) Manage reservations, check internet websites and enter reservations into Libica (a management responsibility) Manage the ordering of taxis, tours, cars and other vehicles Manage the use the PABX phone line system to program wake-up calls and transfer calls to either an internal or external line Oversee the staff in reception, concierge, housekeeping and maintenance, and manage the allocation of clean rooms Perform a monthly lock audit on all locks within the hotel (a management responsibility)Suggest and trial different approaches to performing tasks and dealing with VIP guests, some of which have became procedure in the hotel Show less



South Australian Parliament

• South Australia, Australia

• Console Operator/Runner

  • Jan 2000 - Jan 2003

  Control the digital audio voice recordings of members during parliamentary sitting periods. This role involved liaison with both members and staff, especially those involved with the recording of parliament and in the Parliamentary Reporting Division. Additional duties include collecting and distributing parliamentary papers and managing the backup audio system. Control the digital audio voice recordings of members during parliamentary sitting periods. This role involved liaison with both members and staff, especially those involved with the recording of parliament and in the Parliamentary Reporting Division. Additional duties include collecting and distributing parliamentary papers and managing the backup audio system.