Experience

CloudSquared

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Consultant

  • Jul 2023 - Present

  Windows servers Active Directory Management, Group Policy Management, User and Group Management, DNS Server, DHCP Server, Windows Admin Center, File and Storage management, RDP, Hyper-V, Virtual Machine Management, SQL, MS Exchange server. Backups and disaster recovery System Image backups, File backup and restore, NAS drive management, RAID configuration, Storage Protect/ Craft, Datto Backups, shadow copy recovery. Networking TCP/IP, VPN, routing/switching, SMTP, FTP, LAN/WAN/WLAN, network diagrams, Cloud DNS, troubleshooting, nslookup, DNS, DNS zone/DNS records management. Cybersecurity SSO, Vulnerability assessment, Firewall configuration, CrowdStrike, Trend Micro, ESET. Microsoft 365 Azure AD, MS Office, MS Teams, SharePoint Online, Exchange Online, MS Secure Score management, Licensing, User and device management, MFA / Conditional Access, MS Defender. General IT skills Windows, MacOS, PowerShell, Scripting, Project Management, HTML, VoIP. Show less



VEMO IT Solutions Limited

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• Level 2 Systems Engineer

  • Jul 2022 - Jul 2023

  Vemo IT Solutions is a growing MSP with 100+ small to medium clients. My role was l to provide all levels of support and implement project work to improve the client’s security and infrastructure. Below are the main skills I use on a daily/weekly basis. Vemo IT Solutions is a growing MSP with 100+ small to medium clients. My role was l to provide all levels of support and implement project work to improve the client’s security and infrastructure. Below are the main skills I use on a daily/weekly basis.



Digital Details

• United States
• Education Management

• Digital Details - Freelance Website Designer, Developer and Digital Strategist

  • Apr 2021 - Jul 2022

  • Wireframing and UX design. • Website design and overall brand creation. • Developing speed optimized and fully functional websites using the Wordpress platform. • Always providing an excellent and attentive service to clients. • Hosting set up and management. • Database management. • Search Engine Optimization management. • Maintenance, security and update patches management. • Proficient using Google online tools - Adwords, Analytics, Search Console. • As well as many more services. Please see www.digitaldetails.co.nz. Show less



Top Snap Auckland

• New Zealand
• Photography

• Photographer

  • Jun 2021 - Feb 2022

  Top Snap are pioneers, industry leaders and the most trusted provider of marketing solutions for the real estate industry across Australia and New Zealand since 2004. Top Snap are pioneers, industry leaders and the most trusted provider of marketing solutions for the real estate industry across Australia and New Zealand since 2004.



Auckland Council

• New Zealand
• Government Administration
• 700 & Above Employee

• Senior Service Desk Analyst

  • Aug 2019 - Jun 2021

  • Providing senior first line support and excellent customer service to users contacting the ICT Service Desk.• Receive and accurately capture requests for Support or Services via phone or Awhina. Analyze all requests and, where possible, resolve at first point of contact.• Coach, mentor, motivate and manage the team to achieve effective and efficient delivery of services.• Assists Service Desk Team Leader in training Service Desk Analysts on new knowledge records and support documentation.• Communicate to the business around scheduled or emergency maintenance to production systems.• Ensure that potential major incidents are dealt with in accordance with the Major Incident Process.• Co-ordinate with other support teams to provide solutions to issues spanning multiple areas.• Ensure knowledge articles are regularly submitted and handover (and other) documents reviewed.• Provide input into process improvements – identify and recommend improvements that benefit the model for Service Desk operational integrity. Show less

• Service Desk Analyst

  • Aug 2018 - Aug 2019

  • Providing first line support and excellent customer service to users contacting the IT Service Desk.• Receive and accurately capture requests for Support or Services. Analyze all requests and, where possible, resolve at first point of contact• Recognize when to escalate a request, and ensure that all troubleshooting information is included with the request details.• Monitor and follow up on referred and resolved calls to ensure the problem is resolved to the customer’s satisfaction.• Develop knowledge articles and encourage the use of the Knowledge base.• Ensure that potential major incidents are discussed and communicated to Team Leader and Seniors with accurate information, and in a timely manner. Show less

• Service Desk Analyst

  • Jan 2018 - Aug 2018

  Providiong first line support and excellent customer service to users contacting the IT Service Desk.



CORETX

• United Kingdom
• Information Technology & Services

• 1st Line Support analyst

  • Jul 2016 - Nov 2017

  CORETX is an AIM listed cloud and IT managed services company, focused on the UK mid-market. Our services deliver excellence in customer operations today and perfectly position them to step up and reach higher to the opportunities of tomorrow. The value we create is derived from our company values, the expertise of our staff, carefully selected technologies, strong data centre capabilities, our private high-speed data networking and enterprise-grade security. Our clients include international media, medical, legal and financial institutions, public sector organisations, channel partners and many of the UK’s network carriers. Show less



TC Facilities Management

• United Kingdom
• Facilities Services
• 200 - 300 Employee

• Control Room Operator

  • Dec 2015 - Jul 2016

  TC Facilities Management and its specialist TC Security Services and TC Specialist Services are trusted partners to clients across the UK. Their clients include such as Tesco, New Look, Bodyshop, Arqiva, Watford Football Club, Warwick Castle, Build a Bear, Etc. TC Facilities Management and its specialist TC Security Services and TC Specialist Services are trusted partners to clients across the UK. Their clients include such as Tesco, New Look, Bodyshop, Arqiva, Watford Football Club, Warwick Castle, Build a Bear, Etc.


Active Care Group
• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee
• Scheduling Coordinator

  • Jul 2014 - Dec 2015