Program Manager, Capacity Building

• Jul 2022 - Present

Operations Manager

• Apr 2021 - Jul 2022

• Created and designed the process to assess and onboard new projects.• Redesigned and launched new comprehensive online manual• Organized and led capacity building training• Implemented a new donation platform that increased revenue for projects• Restructured communication and increased participation within the organizationthrough monthly meetings, email communications, and website management• Redesigned outdated processes and created new systems• Project managed onboarding, offboarding, and multiple projects in turn increasingteam effectiveness.

Training Manager

• Mar 2019 - Apr 2021

•Created and managed recurring newsletter•Collaborated on the implementation of a new LMS program•Headed and organized company-wide cultural actives •Developed implemented and monitored the training program•Organized and implemented new hire orientation and training procedures•Developed and facilitated manager development training with evaluations•Formed Spanish training and workshops. Increasing staff engagement by 20%•Founded the diversity, equity, and inclusion committee

Assistant General Manager

• Mar 2017 - Mar 2019

I am primarily responsible for ensure execution of daily operation and mobile food truck service between the Hayward commissary and the Google campus. Encourage growth and development within our line cooks. Promote positive engaging customer service with our client. Lead and collaborate with truck leads to enhance service and truck systems.

Front of the House Manager/ Unit Training Manager

• Apr 2016 - Mar 2017

•Managed employee work in front of the house to ensure compliance with company policies, regulations, and food safety guidelines •Maintained and managed training program •Coordinated and developed new hire training •Managed employee work in front of the house to ensure compliance with company policies, regulations, and food safety guidelines •Maintained and managed training program •Coordinated and developed new hire training

General Manager

• Mar 2015 - Apr 2016

•Managed multiple sister restaurant locations •Headed training and onboarding of company wide management •Organzied and managed all new hire orientations •Maintained inventory of restaurant liquor and supplies •Managed multiple sister restaurant locations •Headed training and onboarding of company wide management •Organzied and managed all new hire orientations •Maintained inventory of restaurant liquor and supplies

Guest Service Agent/ Concierge

• Jan 2011 - Apr 2013

• Establishing and maintaining positive relationships with customers • Handle phones and books hotel guest reservations and/or coordinates with reservation center • Establishing and maintaining positive relationships with customers • Handle phones and books hotel guest reservations and/or coordinates with reservation center

Membership Guest Service

• Mar 2009 - Jan 2011

• Organized and lead the membership team through many high volume events/days • Work with Director of Membership to develop strategies to enhance renewal rates and attain new members. • Organized and lead the membership team through many high volume events/days • Work with Director of Membership to develop strategies to enhance renewal rates and attain new members.

PBX Operatior/ Business Center Concierge/ Front Desk Agent

• Aug 2006 - Dec 2008

• Provided and ensured a great guest experience; ensured guests with fine dining tactics, and used suggestive sales techniques to enhance sales. • Provided and ensured a great guest experience; ensured guests with fine dining tactics, and used suggestive sales techniques to enhance sales.