Experience

Tidal Commerce

• United States
• Financial Services
• 1 - 100 Employee

• Certified Independent Partner

  • Apr 2022 - Present

  Certified Sales Partner for Tidal Commerce providing payment processing services and equipment. Use core competencies in medical billing and provider relations to gain customers in the healthcare industry. Utilize Tidal Commerce's unique nonprofit program and cash discounting capabilities to put significantly more money into the hands of the charity. Business member of the Nonprofit Hub with good referral standing. Provide transparent rate quotes in a timely manner to prospective clients. Quotes given demonstrate a savings over existing credit card processing servicer. Monitor active accounts to ensure seamless processing of payments and cash flow. Review existing accounts to determine if rates can be lowered, an uncommon practice in the industry. Use CRM to monitor and maintain an active pipeline of clients. Create synergistic relationships with independent software vendors allowing them to integrate payment processing services and receive ongoing residuals. Seek out new business via referral, cold calling, social media and professional networking. Incorporate more than 16 years of customer service to create best possible client experience. Have active clients since 2012. Show less



Self Employed

• United States
• 700 & Above Employee

• Homemaker and Author

  • Aug 2013 - Apr 2022

  Made the decision to stay home and focus on the daily operations of running a household. Manage IRA. From 12/31/2015 to 12/31/2019, with no additional contributions since 06/12 increased the portfolio value by 110%. The average return during that time was 75%. Authored, edited, self-published, and promoted via social media a novel, “Caleb's Journey”, that has registered more than 900 reads across three platforms. Actively sought out and secured reviews that lead to a 40% increase in sales. Added novel to Inkitt.com on 9/6/21 where it averages more than forty reads a month. In the process of outlining and writing a second novel. Proficient in Word, Excel, PowerPoint and Outlook. Knowledge of HTML5, MS Teams, Google Meet, and Zoom. Actively follow trends in revenue cycle management and personnel oversight. Ongoing support for clients to whom I resold merchant services while at my previous job. Show less



Closed

• United States
• Medical Practices
• 1 - 100 Employee

• Operations Manager/Director of Provider Relations

  • Aug 2004 - Jul 2013

  Oversaw the daily operations of a medical revenue cycle management company that serviced more than 150 providers and managed more than $40 million in claims annually. Managed seven direct reports of a total staff of fifty. Ongoing processes improvement for every facet of the business. Served as the primary point of contact for more than 85% of all customers. Ensured client satisfaction via meetings, phone, and email. Provided clients with monthly Excel reports regarding deposits as well as specific report requests. Monitored the success of securing payment from insurance companies and patients. Established and monitored KPIs for charge entry, payment posting, and A/R trending. Learned the use of carrier websites such to ensure proper billing and to better direct staff. Undertook the task of learning ICD-9, ICD-10, and CPT codes for better RCM. Used data collection and root cause analysis and developed a new A/R program that reduced previously outstanding claims greater than ninety days by 45% and increased new first submission claim paid rate from 86% to 94%. Generated referrals from existing clients that represented more 30% of the total client roster. Met with potential clients to discuss services provided and negotiate contracts. Rolled out partnership to enroll clients in payment processing to creating a new revenue stream. Served as the HR Manager and HIPAA Compliance Officer. Drafted company communications to both clients and staff. Software programs used: Office Medicine, eClinicalWorks, and Epic. Show less



Micro 3000 Computer Source

• Sterling Heights, MI

• Operations Manager

  • Oct 1998 - Aug 2004

  Contributed to all aspects of managing a retail, commercial and service computer company with two locations and twenty-five employees. Increased sales by 10% to approximately $4 million annually since promotion. Formed a marketing partnership with AMD that included exclusive product launches. B2B sales of computer components, PCs, and IT services. Held record for six of the top ten sales in company history. Contributed to all aspects of managing a retail, commercial and service computer company with two locations and twenty-five employees. Increased sales by 10% to approximately $4 million annually since promotion. Formed a marketing partnership with AMD that included exclusive product launches. B2B sales of computer components, PCs, and IT services. Held record for six of the top ten sales in company history.



GameStop

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Apr 1997 - Oct 1998

  Supervised a staff of up to eight coaching them on customer service and sales. Held record as one of the top ten salespeople in customer loyalty cards out of a group of 475 stores. Evaluated and reviewed staff. Supervised a staff of up to eight coaching them on customer service and sales. Held record as one of the top ten salespeople in customer loyalty cards out of a group of 475 stores. Evaluated and reviewed staff.