Experience

The Resort at Paws Up

• United States
• Hospitality
• 100 - 200 Employee

• Resort Manager

  • Apr 2022 - Present



Barnsley Resort

• United States
• Hospitality
• 100 - 200 Employee

• Director Of Guest Services

  • Apr 2021 - Apr 2022



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Duty Manager

  • Jun 2019 - Dec 2020



MGM Resorts International

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Manager

  • Apr 2018 - Jun 2019

  • 3,700 Room Property, Effectively Managing a Team of 80 Front Desk Agents, responsible for Coaching, Mentoring, and Discipline. • Conduct monthly “1 on 1” meetings for staff to experience job enrichment through goal setting • Budget Daily Staffing Hours according to Pacing and Forecast making adjustments as needed. • Oversaw Night Audit Reports verifying all Report were sent to Respective Departments and Corporat • Work hand in hand with Housekeeping and Engineering throughout the day verifying and updating room counts.



Renaissance Hotels

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Manager

  • Aug 2017 - Apr 2018

  • From Date of hire, brought GSS(Guest Satisfaction Survey) scores from 50 to 75. • Oversaw Bell/Valet, Front Desk and Concierge Services • Trained, directed the work of, resolved issues/problems and coached and counseled the front desk team members to ensure a quality operation. Determined clients’ needs and financials abilities to propose solutions that suit them. • Balance front desk accounts and conduct financial audits in accordance with specified protocols. • Ascertain that all check-in and check-out procedures are properly handled, and manage any issues in real time. • Maintained accurate occupancy data and assisted in maximizing daily rooms revenue.



Wild Truffles

• Las Vegas, Nevada Area

• Sales and Catering Manager

  • Feb 2015 - Sep 2017

  • Investigate and resolve complaints regarding food quality, service, or accommodations. • Meet with Potential Clients and Discuss Event Space, Menus Etc, with plan to sell. • Work with Outside Vendors to come together as a team and create a terrific experience. • Created menu proposals and contracts, effectively used business communication and negotiation skills, showed creativity in designing events, and presented a professional appearance and confidence. Supervised catering staff and made sure they upheld quality standards of the company while adhering to regulations for food safety



The Cosmopolitan of Las Vegas

• United States
• Hospitality
• 700 & Above Employee

• Concierge

  • Aug 2015 - Mar 2017

  Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements •Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel •Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations •Arrange events, excursions, transportation etc. upon request from hotel residents •Answer the phone and make reservations, take and distribute messages or mail and redirect calls •Respond to complaints and find the appropriate solution



Renaissance Las Vegas Hotel

• Las Vegas, Nevada Area

• Front Desk Lead

  • Dec 2013 - Feb 2015

  •Plan, schedule or supervise the work of other employees. •Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. •Make dining and other reservations for patrons, and obtain tickets for events. •Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. • Inspect guest rooms, public areas, and grounds for cleanliness and appearance. • Train staff members. • Confer and cooperate with other managers to ensure coordination of hotel activities. • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.



The Venetian Resort Las Vegas

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Front Desk Agent

  • Dec 2011 - Nov 2012

  • Greet, register, and assign rooms to guests of hotels or motels. • Verify customers' credit, and establish how the customer will pay for the accommodation. • Issue room keys and escort instructions to bellhops. • Keep records of room availability and guests' accounts, manually or using computers. • Compute bills, collect payments, and make change for guests. • Record guest comments or complaints, referring customers to managers as necessary. • Greet, register, and assign rooms to guests of hotels or motels. • Verify customers' credit, and establish how the customer will pay for the accommodation. • Issue room keys and escort instructions to bellhops. • Keep records of room availability and guests' accounts, manually or using computers. • Compute bills, collect payments, and make change for guests. • Record guest comments or complaints, referring customers to managers as necessary.



Trump International Hotel™ Las Vegas

• Hospitality
• 1 - 100 Employee

• Lifeguard

  • Apr 2011 - Nov 2011

  •Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment •Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment